I was charged for my subscription and I had not used atlas in ages so I contacted their support team and they gave me a full refund instantly. I HAVE NEVER SEEN A FASTER AND BETTER SUPPORT TEA... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer support is amazing, not only do they help fix the problems, but they also go the extra mile creating loom videos to show you how its done so that you can do it yourself next time. Best su... See more
Company replied
Amazing experience working with them on Atlas AI. They were super helpful, patient, and explained everything in a simple way that actually made sense. Fast responses, great communication, and went abo... See more
Company replied
I just want to say the AI Atlas team is absolutely amazing. Their support is incredibly helpful and responsive. I contacted them with a few questions about my website, and they guided me through ev... See more
Company replied
4.9
Excellent
373 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick, Clear, and Professional Help
“I had a great experience with Atlas AI support. They responded quickly, understood my issue clearly, and provided an effective solution. The process was smooth and professional. Highly recommended!”
March 18, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you so much for the thoughtful review! We’re really glad to hear you had a smooth experience with Atlas and that our team was able to quickly understand and resolve your issue. Providing clear, efficient, and professional support is exactly what we aim for! We truly appreciate the recommendation!
Fantastic service
March 18, 2026
Unprompted review
Reply from Atlas
Hi Jamir,
Thank you so much for the kind words! We’re glad you’re enjoying Atlas and had a great experience with our team. Always here if you need anything.
wonderful ,Normie was very helpful and…
wonderful ,Normie was very helpful and patient
March 18, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you for your kind words. We’re glad to hear Normie was helpful and patient throughout your experience. We appreciate your support and thank you for being a part of the Atlas community!
Prompt response and corrected the issue.
March 17, 2026
Unprompted review
Reply from Atlas
Hi Mark,
Thank you for your feedback. We’re glad the issue was resolved quickly and appreciate you taking the time to share your experience. Thank you for being a part of the Atlas community!
Great support
Great support
i had a small issue and Peters was able to fix it
thanks
March 18, 2026
Unprompted review
Reply from Atlas
Hi there,
Thanks so much for your feedback! We’re glad to hear Peter was able to quickly resolve your issue. We’ll be sure to pass along your kind words. We appreciate you being part of the Atlas community!
Perfect design Optimised for conversion
Perfect design Optimised for conversion
March 17, 2026
Unprompted review
Reply from Atlas
Hi Harris,
Thank you for your review! We’re glad you’re loving the design and that it’s performing well for conversions. Really appreciate you taking the time to share your feedback!
Awesome app and a really great platform…
Awesome app and a really great platform overall. Everything is well organized and easy to use, which makes it simple to get a clear overview of everything in one place. The support team is also fantastic—very helpful, friendly, and quick to respond. Really happy with the experience so far!
March 10, 2026
Unprompted review
Reply from Atlas
Hi Moritz,
Thank you so much for the thoughtful feedback! We're really glad to hear you're enjoying the platform and that everything feels organized and easy to use. It's also great to know our support team has been helpful and responsive. We truly appreciate you sharing your experience and are always here if you need anything!
amit was helpful in helping me with my…
amit was helpful in helping me with my problems on atlas builds
March 15, 2026
Unprompted review
Reply from Atlas
Hi Chris,
Thank you for the feedback! We're glad to hear Amit was able to help you with Atlas and get everything sorted out. If you ever need anything else, our team is always here to help!
Great app for anyone starting a website…
Great app for anyone starting a website and great customer support
March 13, 2026
Unprompted review
Reply from Atlas
Hi Dejvid,
Thank you for the great feedback! We're glad to hear you're enjoying the app and that our support team has been helpful along the way. We're always here if you need anything as you continue building your website!
Peters (Atlas Customer Support) = A+ Service
I had a billing issue, and Peters jumped on Atlas's live chat and solved it within 5 minutes. Communication was great, issue resolved = excellent service.
March 12, 2026
Unprompted review
Reply from Atlas
Hi Christina,
Thank you for the kind words! We're glad Peter was able to jump in and get your billing issue sorted so quickly. Providing fast and clear support is really important to us, and it's great to hear you had a positive experience. If you ever need anything else, our team is always here to help!
Great service and spontaneous service
Great service and spontaneous service
By Normie
March 12, 2026
Unprompted review
Reply from Atlas
Hi Kush,
Thank you for the kind feedback! We're glad to hear you had a great experience with our support team. We'll be sure to pass the shoutout along to Normie, we appreciate your support!
Reply from Atlas
Hi Anthony,
Thank you for the feedback! We're glad to hear everything was handled well and that you had a positive experience with our team. We appreciate your support and are always here if you need any help in the future.
Very Very friendly
Very Very friendly, professional and helpful customer service:)
I will definetely use Atlas AI in the future.
Thank you,
All the best,
A happy Shopify Store Owner
March 11, 2026
Unprompted review
Reply from Atlas
Hi Wayne,
Thank you for the kind words! We're really glad to hear you had a friendly and professional experience with our support team. Helping our users and making sure everything runs smoothly is always our top priority. We appreciate your support and look forward to having you use Atlas again in the future!
really good app
March 10, 2026
Unprompted review
Reply from Atlas
Hi Rodrigo,
Thank you for the great feedback! We're glad you're enjoying the app. If you ever need any help or have questions, our team is always here to assist you. Thank you for being apart of the Atlas community!
good experience
March 4, 2026
Unprompted review
Reply from Atlas
Hi Elias,
Thank you for your feedback! We're glad to hear you had a good experience. If you ever need help or have any questions, our team is always here to assist you.
I just want to say the AI Atlas team is…
I just want to say the AI Atlas team is absolutely amazing.
Their support is incredibly helpful and responsive. I contacted them with a few questions about my website, and they guided me through everything step by step. They took the time to explain things clearly and helped me make some important changes to my store.
Thank you
March 10, 2026
Unprompted review
Reply from Atlas
Hi Javad,
Thank you so much for the kind words! We're really glad to hear that our team was able to help and guide you through everything step by step. Providing clear support and making sure our users feel confident using Atlas is always our goal. If you ever have more questions or need help in the future, don’t hesitate to reach out!
Service for a refund was simple and top…
Service for a refund was simple and top notch. No questions no problems. Brilliant.
March 10, 2026
Unprompted review
Reply from Atlas
Hi Mandy Jane,
Thank you for the great review! We're glad to hear the refund process was simple and smooth for you. Our goal is to make things as easy and straightforward as possible, so we really appreciate you sharing your experience. If you ever need anything in the future, our team is always here to help!
Overall very good
Good quality website design, useful features, great efficient staff assistance and overall great app.
March 1, 2026
Unprompted review
Reply from Atlas
Hi Auralis,
Thank you for the great review! We're happy to hear you're enjoying the website design and features, and that our support team was able to assist you efficiently. We truly appreciate your feedback and are glad Atlas has been a great experience for you. If you ever need anything, our team is always here to help!
Nice service
March 9, 2026
Unprompted review
Reply from Atlas
Hi Chirag,
Thank you for your review! We're glad to hear you had a nice experience with our service. We truly appreciate your feedback and are always here to help if you need anything.
easy and fast to use make it easy to…
easy and fast to use make it easy to build store in minute adding price discount I love it and recommend it for any one for easy and fast build to scale your Shopify store
March 6, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you for the great review! We're glad to hear that you find Atlas easy and fast to use, and that it's helping you build and customize your store quickly. Making it simple to create and scale Shopify stores is exactly what we aim for. We really appreciate your recommendation and are always here if you need any help along the way!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.