I was charged for my subscription and I had not used atlas in ages so I contacted their support team and they gave me a full refund instantly. I HAVE NEVER SEEN A FASTER AND BETTER SUPPORT TEA... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer support is amazing, not only do they help fix the problems, but they also go the extra mile creating loom videos to show you how its done so that you can do it yourself next time. Best su... See more
Company replied
Amazing experience working with them on Atlas AI. They were super helpful, patient, and explained everything in a simple way that actually made sense. Fast responses, great communication, and went abo... See more
Company replied
I just want to say the AI Atlas team is absolutely amazing. Their support is incredibly helpful and responsive. I contacted them with a few questions about my website, and they guided me through ev... See more
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4.9
Excellent
373 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great and faster communication.
April 15, 2026
Unprompted review
Reply from Atlas
Hi Diesei,
Thank you for your review! We’re glad to hear you had a great experience with fast communication. We appreciate your support and are happy to have you as part of the Atlas community!
Customer support was great
Customer support was great and super helpful!
April 16, 2026
Unprompted review
Reply from Atlas
Hi Josh,
Thank you for your kind words! We’re glad to hear our support team was helpful and made your experience a great one. We appreciate you being part of the Atlas community!
Shahadat is the best one !
Shahadat is the best one !! really quick and compreensive! great!
April 15, 2026
Unprompted review
Reply from Atlas
Hi Rodrigo,
Thank you so much for your kind words! We’re glad to hear Shahadat was able to help you quickly and provide clear, comprehensive support. Thanks again for being part of the Atlas community!
Great customer support
Great customer support! Helped me solve two major problems very fast!
April 14, 2026
Unprompted review
Reply from Atlas
Hi Gabriel,
Thank you so much for your review! We’re glad our support team was able to help you quickly and get both issues resolved. We appreciate your support and are happy to have you as part of the Atlas community!
good service
April 13, 2026
Unprompted review
Reply from Atlas
Hi Michal,
Thank you for your review! We’re glad to hear you had a great experience with our service. We appreciate your support and are happy to have you as part of the Atlas community!
super fast and good suport
April 13, 2026
Unprompted review
Reply from Atlas
Hi Julien,
Thank you for your review! We’re glad to hear you had a fast and helpful experience with our support team. We appreciate your support and are happy to have you as part of the Atlas community!
Excellent software to build you're shop.
April 13, 2026
Unprompted review
Reply from Atlas
Hi Nagy,
Thank you for your review! We’re glad to hear you’re enjoying the platform and finding it helpful for building your store. We appreciate your support and are happy to have you as part of the Atlas community!
great site and great support
April 10, 2026
Unprompted review
Reply from Atlas
Hi Livio,
Thank you so much for your kind words! We’re glad you’re enjoying the platform and had a great experience with our support team. We really appreciate you being part of the Atlas community!
Stephanie was very helpful in refunding…
Stephanie was very helpful in refunding and cancelling my subscription. I didn’t really use atlas properly and customer support was happy to give me a refund. It was very easy and smooth process.
April 10, 2026
Unprompted review
Reply from Atlas
Hi Coziey,
Thank you for your thoughtful review! We’re glad Stephanie was able to assist you and make the refund and cancellation process smooth and hassle-free. We truly appreciate your feedback and are always here if you decide to give Atlas another try in the future.
Normie from Atlas support was incredibly helpful and responsive
Normie from Atlas support was incredibly helpful and responsive. she quickly understood my issue and fixed it directlyin my store.
April 10, 2026
Unprompted review
Reply from Atlas
Hi Jeff,
Thank you so much for your kind words! We’re glad to hear Normie was able to quickly understand your issue and get it resolved directly in your store. Thanks again for being part of the Atlas community!
Great support from Normie
April 9, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you for the kind feedback! We’re happy to hear Normie provided great support! We appreciate you being part of the Atlas community!
Great app with great support!
April 8, 2026
Unprompted review
Reply from Atlas
Hi Vanya,
Thank you so much for the kind words! We’re glad to hear you’re enjoying the app and had a great experience with our support team. We really appreciate you being part of the Atlas community!
Peters espectacular el servicio que me…
Peters espectacular el servicio que me ha brindado, soluciono todo en unos minutos
April 8, 2026
Unprompted review
Reply from Atlas
Hola Andres,
¡Muchas gracias por tu reseña! Nos alegra mucho saber que Peters te brindó un servicio espectacular y pudo resolver todo tan rápido. ¡Gracias por ser parte de la comunidad de Atlas!
I noticed I was billed for the service…
I noticed I was billed for the service despite not having used the AI recently. I reached out to their team, and they were very professional and handled the situation without any hassle. The charges were reversed quickly. I appreciate a company that stands by its customers and handles billing errors with such integrity.
April 7, 2026
Unprompted review
Reply from Atlas
Hi Kevin,
Thank you so much for your thoughtful review! We’re really glad our team was able to assist quickly and resolve the billing issue without any hassle. Providing clear, fair support is very important to us, and we truly appreciate your understanding. Thanks again for your kind words and for being part of the Atlas community!
The software is buggy and needs…
The software is buggy and needs immediate fixes to improve stability and user experience. I won’t advise anyone to use it.
April 3, 2026
Unprompted review
Reply from Atlas
Hi Peter,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the standard we aim for, and we take concerns around stability and performance very seriously. Our team is continuously working on improvements, and feedback like this helps us prioritize what to fix next.
If you’re open to it, we’d really appreciate the opportunity to take a closer look at the specific issues you encountered and help resolve them, our support team is here and happy to assist.
The experience was terrible
The experience was terrible. Very buggy software
April 1, 2026
Unprompted review
Reply from Atlas
Hi Paul,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This definitely isn’t the experience we aim to provide. If you’re open to it, we’d love to take a closer look and help resolve any issues you ran into, feel free to reach out to our support team so we can make this right.
Fast Fast Fast Fast
April 6, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you so much! We love hearing that, speed is exactly what we aim for. We’re glad our team could deliver a fast experience for you. Appreciate you being part of the Atlas community, and we’re always here if you need anything!
Reply from Atlas
Hi Rayane,
Thank you so much we really appreciate that! It means a lot to hear you had such a great experience with our support team. We’re always here to help and are grateful to have you as part of the Atlas community!
Reply from Atlas
Hi Ali,
Thank you so much for your feedback! We’re glad to hear you’re finding Atlas easy to use and that you’ve had a great experience with our support team. That’s exactly what we strive for. We truly appreciate you being part of the Atlas community, and we’re always here if you need anything!
The service is great
The service is great , had some issues with the trial but after contacting the customer service they immediately refunded me , great customer service
April 3, 2026
Unprompted review
Reply from Atlas
Hi there,
Thank you so much for your feedback! We’re really glad to hear that our team was able to quickly resolve the issue and get your refund sorted out. Providing fast and reliable support is something we take seriously, so it means a lot to hear that reflected in your experience. We truly appreciate you being part of the Atlas community, and we’re always here if you need anything!
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