Second time trying hello fresh subscription. First order this time . Wrong recipes sent plus ingredients missing on all. Evri left it in safe place outside shed in the sunshine even though I was in al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The convenience of this service is great. However, the vegetables in the boxes are often old and there simply aren’t enough of them in some meals. Additionally the range of vegetables is poor with g... See more
Company replied
Signed up to Hello Fresh in anticipation of having a baby. At first it was convenient and the meals are tasty, but three months later the number of errors on the order just made it a nuisance. We canc... See more
Company replied
Menu is really good. Variety is good, however the end receipt has been a bit hit and miss recently with ingredients bags missed, duplicated or not what they say they should be. This has always been co... See more
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Company details
Written by the company
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Written by the company
Contact info
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
- 020 7138 9055
- hellofresh.co.uk
3.2
Average
106K reviews
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Many times products missing in box
Many times products missing in box. Love the recipes but this is very disappointing. Wondering whether to continue.
April 18, 2026
Reply from HelloFresh UK
Dear customer,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Generally any fresh vegetables are…
Generally any fresh vegetables are already turning the day it turns up, I’ve had multiple issues with the ice packs splitting and covering the food. Also had time where I paid for a premium duck meal for the duck to be replaced with chicken.
April 22, 2026
Reply from HelloFresh UK
Dear Mr Blackford,
Thank you so much for bringing this to our attention! 💚
We are sorry we couldn't help you enough when you tried to contact us, but would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
It’s really hit and miss
It’s really hit and miss, often finding core ingredients (like the meat or fish) missing from the delivery. I’ve also recently found a bone in my diced chicken breast and always their go-to solution is to offer credit rather than money back in our account.
The only reason I’ve stayed with HelloFresh is for the convenience. Standards are definitely gone downhill.
September 10, 2025
Reply from HelloFresh UK
Dear Jessica,
Thank you so much for bringing this to our attention! 💚
We can see this was reported, and we are sorry if we couldn't help you enough when you tried to contact us. Please note that while the compensation is issued in the form of credit by default, you are always able to request a refund instead for any errors originated from our end. The credit applied to your account has since applied to your subsequent orders. We would still love the opportunity to make it right if anything was missed. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Generally great but with some real issues
I’m genuinely a big fan, but a couple of things stop me raving about HelloFresh as loudly as I’d like.
A) Frequent missing ingredients. Way too many times something is missing from the box. It looks like your process has flaws
B) I have a food intolerance ( potatoes) but there is nowhere to register this so I dont keep getting offered recipes full of potato portions. Please!
Iron out these faults and Im then a complete fan. Thanks
August 31, 2025
Reply from HelloFresh UK
Dear Tony,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Frustrated
I must say the food is okay. However delivery is a problem and despite repeated complaints it has not improved. I didn’t bother to complain when they left my box at the gate next to the bins. We have a long drive and a very visible step! We have also had missing ingredients and one week a random bag of ingredients that did not match the recipe. I have stopped complaining and will probable stop altogether soon.
My daughter in York does seem not have any problems.
September 1, 2025
Reply from HelloFresh UK
Dear S,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
We have also sent you an email regarding this.
Thank you for being our customer!
Dora
It's convenient
It's convenient, portion sizes are great and the meals are tasty and easy to follow. Makes dinner time now so easy
May 8, 2026
Reply from HelloFresh UK
Dear Kirsty,
Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Dora
Have been using for nearly a year
Have been using for nearly a year, majority of the time very good, with excellent ingredients but meat portions could be bigger. Sometimes ingredients can be missing or no instructions sent which can be really annoying especially when you are paying higher than supermarket prices, also kind of defeats the reason for doing this service, which in my case is for convenience and time saving.
May 13, 2025
Reply from HelloFresh UK
Dear Lisa,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
This weeks box never came
This weeks box never came. Every day I was told it’s on its way.” We have till 9pm to deliver.”
Told me it would still come, when it was 8:55pm and still in packing.
I waited as late as possible each day and then had to either make up a meal from our pantry or go last minute shopping.
Issues happen- but the info from customer services was worse than useless.
July 4, 2025
Reply from HelloFresh UK
Dear Jane,
Thank you so much for bringing this to our attention! 💚
We can see this was reported and fully compensated, and we are sorry if we couldn't help you enough when you tried to contact us. This is not the level of service we would wish to provide. We would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Changes
Delivery's not always on time. Would like a more mix and match style menu. Would be good to choose vegetables over salads
February 19, 2026
Reply from HelloFresh UK
Dear Welland,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
If you had issues with deliveries, we encourage you to contact our Customer Care team. You can reach them by following this link https://www.hellofresh.co.uk/contact-us or calling on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
Dora
First box didn’t arrive
First box didn’t arrive , customer service promised things that werent delivered so can’t review products.
April 29, 2026
Reply from HelloFresh UK
Dear Kay,
Thank you so much for bringing this to our attention! 💚
We can see this was reported and fully compensated, and we are sorry if we couldn't help you enough when you tried to contact us. We would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Dora
Every week most of the veg is turning…
Every week most of the veg is turning off before I use! The meats have very short dates on bread rolls going green and stale I’m seriously considering cancelling my orders, I would NEVER recommend this company
February 17, 2026
Reply from HelloFresh UK
Dear Hayley,
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Natasa
Hello Fresh
Hello Fresh, meals from scratch offer a huge variety of great meals. Personally I would never purchase items in supermarket or grocery store and make meals suchlike as this. And perfect portion size. E.g. red cabbage, i never buy. Red cabbage & leek. Apple sauce made with real apple. All so very delicious and a refreshing change. Very out of the ordinary to my pallet. The quality and quantity of produce is excellent. Delivery is a bit of a headache, depending in yiur lifestyle. If you're at home all day and available for last minute update of when you're parcel will be delivered and prepared for your parcel to be delivered more than an hour later than expected, you'll be fine. Myself I expect, punctuality and correctness if delivery. But the meals are great. Two servings a meal are generous and can transpire to four meals in some instances in serving one menu for two days. Menus and instructions are well paced and set out too. And delightfully illustrated.
May 7, 2026
Unprompted review
Reply from HelloFresh UK
Hi J,
Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Best,
Natasa
Reply from HelloFresh UK
Hi Kyle,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Best,
Natasa
I literally can not live without hello…
I literally can not live without hello fresh, we live quite remote and I have to rush back from work to care for my four children (two of which are disabled) so there isn’t time to shop after work. On the weeks we don’t have hello fresh we just end up having take aways. Great healthy, fresh meals
August 31, 2025
Reply from HelloFresh UK
Hi Fay,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience, and we appreciate you highlighting this for us.
Best,
Natasa
Reply from HelloFresh UK
Dear Rob,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Natasa
On the whole meals are very good
On the whole meals are very good, but mostly mince or chicken unless your prepared to add £5 plus different things
April 8, 2026
Reply from HelloFresh UK
Hi Jackie,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Best,
Natasa
Reply from HelloFresh UK
Dear Jacqui,
Thank you so much for bringing this to our attention! 💚
We are sorry we couldn't help you when you tried to contact us, but would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Natasa
Food great , delivery not good
Food is great no waste Tasty love the sauces . Delivery awful, food gone to different addresses ,not turned up, turned up one hour early or four hours late. I understand being early or late but no messages about what going on.
January 25, 2026
Reply from HelloFresh UK
Hello,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Natasa
I'd really like the option
I'd really like the option, similar to swapping out the meat, to have different leaner meat options. So be able to choose regular minced beef or 5% minced beef.
April 29, 2026
Reply from HelloFresh UK
Hi Vicky,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience, and we appreciate you highlighting this for us.
Best,
Natasa
All round easy meal making
I like how easy it is to order, the food is easy to put together and the recipe cards are easy to follow. The food tastes great too! The ingredients are good quality and the majority are from England which is lovely to see.
April 27, 2026
Reply from HelloFresh UK
Hi Sabina,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Best,
Natasa
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