Second time trying hello fresh subscription. First order this time . Wrong recipes sent plus ingredients missing on all. Evri left it in safe place outside shed in the sunshine even though I was in al... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The convenience of this service is great. However, the vegetables in the boxes are often old and there simply aren’t enough of them in some meals. Additionally the range of vegetables is poor with g... See more
Company replied
Signed up to Hello Fresh in anticipation of having a baby. At first it was convenient and the meals are tasty, but three months later the number of errors on the order just made it a nuisance. We canc... See more
Company replied
Menu is really good. Variety is good, however the end receipt has been a bit hit and miss recently with ingredients bags missed, duplicated or not what they say they should be. This has always been co... See more
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Company details
Written by the company
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Written by the company
Contact info
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
- 020 7138 9055
- hellofresh.co.uk
3.2
Average
106K reviews
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We have not received our first delivery…
We have not received our first delivery we were told there was a problem with the order. New customer, first order and not delivered. I want to cancel, my daughter wants to give them another chance ??!!!!!?
May 6, 2026
Reply from HelloFresh UK
Dear Heather,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
The meals were very tasty with good…
The meals were very tasty with good quality ingredients. The only problem was, one of the recipes was missing a lime
May 1, 2026
Reply from HelloFresh UK
Dear Karen,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
I’ve had a few boxed burst on delivery…
I’ve had a few boxed burst on delivery and missing items
May 7, 2026
Reply from HelloFresh UK
Dear Customer,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
Good foodThe food is lovely but sometimes we get…
The food is lovely but sometimes we get sent the wrong thing which is really annoying if it’s something nobody likes
March 29, 2026
Reply from HelloFresh UK
Dear Gill,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
Reply from HelloFresh UK
Dear Kat,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
Produce just doesn’t look fresh
Produce just doesn’t look fresh
This time delivers to a neighbour
Left in the drive carton of passata split
1 ingredient missing
May 2, 2026
Reply from HelloFresh UK
Dear Jane,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
Received damaged package due to ice bag…
Received damaged package due to ice bag leaking
February 15, 2026
Reply from HelloFresh UK
Dear Mr Thwaites,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
No communication when they're resolving…
No communication when they're resolving missing items from orders... Which can sometimes be a fight. Also they must have a good deal on spinach or something... Pretty much every curry has it in!
November 5, 2025
Reply from HelloFresh UK
Dear Tom,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
Enjoy the food but meals seems…
Enjoy the food but meals seems repetitive, none pasta choices of meals seem small portions, often the fruit and veg goes mouldy or rotten before we have time to use it all.
May 17, 2025
Reply from HelloFresh UK
Dear Steph,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
Thank you for being our customer!
Igor
The HelloFresh Team
Delivery is great
Delivery is great - receive notifications regularly and when your box is due to arrive within the hour. Good quality ingredients - all sorted separately in paper bags for the different recipes
May 9, 2026
Unprompted review
Reply from HelloFresh UK
Dear Jez,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
Missing ingredients
Missing ingredients, poor communication, lack of ability to mark ingredients as allergies. Very disappointed.
October 30, 2025
Reply from HelloFresh UK
Dear Jonathan,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Igor
The HelloFresh Team
Just don't. Predatory company preying on busy people.
EDIT: They sell boxes for 5 days, but guarantee the quality for 3 days.... they also read that I have given feedback that they have ignored many many times and now want me to give them more feedback? What a terrible reply.
I repeatedly told them that the meals weren't lasting the whole week and each time they would say they will take my feedback on board and sort it out, then gave me a couple of pounds back for the inconvenience. £2 from a £50 a week kit does not make up for the fact that I'm throwing away food that is meant to last a week. How can I get another meal with £2? So I ended my subscription.
Now they phone me every 2 weeks asking me for my feedback, that they always ignore and trying to get me to open my account again. They know the problem, don't want to even acknowledge it, won't give proper refunds when they mess up your meals for a week and then have the cheek to try and get me to start my subscription by saying they are working on it and if I restart my subscription, it will be sorted by when it starts. What they're trying to do is get me to start the subscription, not do anything about the (at least 20) times I've given feedback and hope I forget to cancel.
Just don't bother. Terrible company that is predatory on busy people.
May 9, 2026
Unprompted review
Reply from HelloFresh UK
Dear Will,
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your boxes 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Igor
The HelloFresh Team
Not easy to navigate site on app
Not easy to navigate site on app, as een site freezing up.
May 4, 2026
Reply from HelloFresh UK
Dear Fleetwood Customer,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
The food has been really good
The food has been really good, easy to make and very healthy and fresh.
January 13, 2026
Reply from HelloFresh UK
Dear Maxine,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
In general things are ok
In general things are ok, but there are still.lingering issues; missing or incorrect ingredients, veg and herbs that do not keep long enough to be used, missing recipe cards and more a courier issue than anything else, delivery drivers who don't recognise the importance of food not being left in the sun.
April 2, 2026
Reply from HelloFresh UK
Dear Andrew,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
Boxes being delivered with contents…being delivered allready going off and being rotten
Boxes being delivered with contents already going off and being rotten when 1st opening of boxes.
.
May 9, 2025
Unprompted review
Reply from HelloFresh UK
Dear Azzie,
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Nika
I really enjoy cooking now
First of all, the meals are delicious! And secondly, it gives me time to focus on the cooking and not on thinking about what to cook and getting the ingredients, which makes the whole process so much less stressful and much more enjoyable. I used to find the whole experience quite tiring and stressful, but now it's just about the cooking and not the extra bits.Thank you!
April 19, 2026
Unprompted review
Reply from HelloFresh UK
Dear Mary,
Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re enjoying your experience with us and appreciate your support.
Thank you for being our customer!
Nika
I had an extremely disappointing…
I had an extremely disappointing experience with HelloFresh.
I cancelled my subscription three separate times and continued being charged for boxes. Every time I cancelled, I was told I would receive a cancellation confirmation email — I never received a single one.
I contacted live chat support, and the agent told me I “should have” received the emails. The agent then cancelled the account for me while I was on the chat, yet again no confirmation email was ever received. To make matters worse, the agent left the chat without properly resolving anything.
One of the boxes I was charged for was delivered while I was away on holiday, meaning I could not even use it.
I then called customer service hoping to finally sort the issue out, but the experience was awful. The phone agent was rude, dismissive, and incredibly unprofessional. I was made to feel stupid, as though I didn’t know how to check my own emails, instead of being listened to and helped.
At this point, it genuinely seems there is an issue with their cancellation system. If even their own agents cannot process a cancellation properly or generate confirmation emails, customers are left completely unprotected from further charges.
Very disappointing experience overall and extremely poor customer service.
May 9, 2026
Unprompted review
Reply from HelloFresh UK
Dear Clair,
Thank you for taking time to leave a review. It's disappointing to hear you were not happy with your box 😔
HelloFresh is an auto-renewing subscription service that you manage yourself. To ensure we can provide the freshest ingredients and reduce food waste, we order specific quantities from our suppliers only after our weekly deadline passes. If you don't manually choose your meals by the deadline, we'll automatically select meals for you based on your account preferences.
The deadline for any changes is always 11:59 PM, five days before your scheduled delivery date.
To allow us to make it right this time, please get in touch with our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
We have also sent you a 'Find reviewer request'. If you could provide us with your full name, address and email, one of our Customer Care members will get in touch with you.
Thank you for being our customer!
Nika
They sent out a box and charged me…
They sent out a box and charged me before I even selected or locked in what I wanted so I just ended up with loads of ingredients I dont like.
Fairly poor business practice.
May 9, 2026
Unprompted review
Reply from HelloFresh UK
Dear LM,
Thank you for taking time to leave a review. We apologise if there was any confusion at sign-up as we aim to make the process as clear and as easy as possible. To browse the menu, all meals can be viewed on the 'Our Recipes' tab at the top of our home page or by following this link: https://www.hellofresh.co.uk/menus/
Please get in touch with our Customer Care team so we can make it right by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support.
Thank you for being our customer!
nIKA
Had no problems this week with…
Had no problems this week with ingredients,but would like longer dates on items,as meat all same date,other ingredients just 2-3 days from delivery,considering I have 5 meals I sometimes have to buy the out of date ingredients
January 21, 2026
Reply from HelloFresh UK
Dear Michaela,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Nika
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