We like the cleanliness of the box we receive, the recipes are good and the ingredients are of good quality. More choices among the dishes under 650 kalories would be great - and more with no meat and... See more
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See what reviewers are saying
Recipes are really good and different from our normal dinner choices. The concept is well thought through, and everything works - delivery, recipe ease, quality of produce - making Hello Fresh a st... See more
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I ordered my first box. The delivery was supposed to come on Saturday. Long story short it arrived on Monday. It was good communication and many apologies and money back. I guess I’m just unluc... See more
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The concept of having recipies and ingredients is simply lovely and the recipies totally fulfill my need for difference. I love the variety of choices for meals. Personally, I would prefer an option... See more
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Company details
Written by the company
Du kan vælge dine favoritter fra vores ugentlige menu af spændende opskrifter. Vælg selv hvor mange opskrifter du ønsker, og til hvor mange personer. Vi leverer din måltidkasse med friske ingredienser direkte til din dør, hver uge, så du kan nyde maden uden at føle stress. Vi har madretter der egner sig til dem der elsker kød, og til dem som foretrækker vegetarisk mad. Du kan også frit sammensætte din egen måltidskasse ved at vælge fra de unikke opskrifter vi tilbyder hver uge. Ingen bindings tid, du kan til hver en tid opsige dit abonnement.
Contact info
Artillerivej 90, 2300 , København , Denmark
- +45 92 45 29 77
- hellofresh.dk
3.5
Average
16K reviews
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Poor quality and missing products- EVERY TIME
Dear HelloFresh
I’m writing in English so your owners also can read this.
We have subscribed to HelloFresh since early summer this year.
We really like the concept and easy recipes with a great family friendly variety of food.
The customer service is professional and very nice and understanding.
But, and this is a very big BUT! The everlasting missing products and sometimes rotten vegetables is just not acceptable.
We have not had a single delivery where we did not have to go to the supermarket and buy missing items.
The reason for subscribing to HelloFresh is to get a great variety of good food, easy to prepare and time-saving in our busy life.
We have never experienced this with competing concepts.
I always get an explanation that you are facing problems with your supplier.
FIX IT!
Employ a management that can sort our sub-suppliers and get a grip.
Such a pity to ruin a great concept with poor management.
Delivery and customer support are very good and professional
October 10, 2022
Unprompted review
Reply from HelloFresh Danmark
Hi Lillian.
Thank you for your review.
We always try to help you the best way possible, and I am sorry that you have experienced missing ingredients and bad quality ingredients in your meal box. At HelloFresh, it is our responsibility to make sure your order reaches your front door and that everything is as it should be. If something went wrong within your delivery, we will make sure to find a suitable solution to resolve the situation.
Please reach out to me on the following email social.hellofresh@hellofresh.dk, and I will be more than happy to assist you.
We apologize for the inconvenience, but thanking you for sharing your feedback with us.
Kind regards
Louise / Your HelloFresh Team
Reply from HelloFresh Danmark
Hej Lise
Tak fordi du tager dig tiden til at anmelde os. Hvor er det dejligt at høre, at du er tilfreds med vores gode råvarer samt vores lækre opskrifter. Vi arbejder hårdt på at yde den bedste service for vores kunder og ser fortsat frem til at levere til dig.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tusind tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / Dit HelloFresh Team
Should have read the reviews here…
Should have read the reviews here first.
Forgot ingredients for meals to we had to go out and buy. Then they offered 34kr back as compensation! Like the other reviews say, they also take money out of your account without asking. Stay away from them.
Now they will give their standard response "contact our team " which we did and they don't really care anyway.
October 6, 2022
Unprompted review
Reply from HelloFresh Danmark
Hi oldboysint.
Thank you for your review.
We always try to help you the best way possible, and I am sorry that you have experienced missing ingredients and bad quality ingredients in your meal box. Please reach out to me on social.hellofresh@hellofresh.dk, as I would very much like to assist you. We hope you give us another chance.
Kind regards,
Louise / Your HelloFresh Team.
Missing ingredients, bad customer service
We have recieved a HelloFresh box now twice.
We didn't like the first box, and two days after receiving I tried to cancel the second one, however, the website did not allow for this as it stated that our box was already packed! That is, the box seemed to be packed 5 days prior to the next delivery!
The box not only could not be cancelled, but the menu could not be edited either!
However, this was not the only issue.
Lack of ingreients:
- Our first box was missing one ingredient, the second one 2 from the ingredients listed in the recepies
- Furthermore, in both boxes there was a recepie that called for an egg, however no egg was included in either box. I was lucky enough that I had an egg the first time, not so lucky the second time around- I had to go to the store for some eggs - which with aprox 500kr (3meals 2 people) is riddiculus.
- Lastly, there were a few ingredients that were insufficient to complete the recipe. For example pnako, included in the ingredients was not enough to cover the provided meat even with a thin coating.
Meal Size and variety:
-Me and my partner have a normal appetetie, howeverwe both have been left hungry after our HelloFresh dinners
- From the options of meals you can choose each week there is little variety/ imagination. Of course in this case this is a personal opinion.
Delivery:
The delivery system of the boxes expects you to be home for long streteches during the working day, something not really achievable unless one works from home.
On the positive side, the food was tasty
October 5, 2022
Unprompted review
Reply from HelloFresh Danmark
Hi Ale
Thank you for taking the time to review us. We are sorry that there has been confusion regarding your subscription. We are very sorry for that!
HelloFresh is a subscription service - this means you automatically receive a delivery every week after you sign up. The system places an order for you in advance, which you can change the dishes yourself. I am sorry that it was not clear enough and caused confusion.
When the deadline for changes/cancellations has been overwritten, we cannot make any changes as the system is locked.
Any updates and cancellations must be made before the deadline, which for Saturday-Tuesday deliveries is Wednesday at 23.59, and for deliveries Wednesday-Friday is Sunday at 23.59. We have our deadlines in place so that we can give our suppliers time to order and send us the right amount of raw materials.
You are very welcome to contact us at social.hellofresh@hellofresh.dk so that we can help you.
Thank you so much for sharing your experience with us.
Best regards,
Ebru / Your HelloFresh Team
Room for improvement in the communications department
Nice - BUT : it would be really be nice to be able to change at least the language settings of the app into English. A minor effort for you and huge improvement for me. Dare I suggest to have the cooking instructions in English ...
September 30, 2022
Reply from HelloFresh Danmark
Hi De stofzuigerman.
Thank you for your review.
At HelloFresh, it is our responsibility to make sure that we are able to reach all our customers also language wise. I will make to pass on your excellent suggestion on being able to change language on the account (both app and website), and recipe instructions in English.
We are very happy to have customers like you who tell us this so we have the opportunity to improve our product. Our goal is of course to be the best supplier of meal boxes, and to achieve this goal, we need your feedback.
Thank you so much for commenting and leaving feedback 💚
Kind regards,
Louise / Your HelloFresh Team.
Vi er meget glade for Hello Fresh😊
September 28, 2022
Reply from HelloFresh Danmark
Hej Anne.
Hvor er vi glade for at høre, at du kan lide konceptet.
Vi ville dog meget gerne høre hvad vi kan gøre bedre, så vi kan komme op på 5 stjerner 🙌
Tak fordi du deler din positive feedback med os 💚.
Madglade hilsner
Louise / HelloFresh
Jeg er glad for hello Fresh er glad for hello Fresh
Jeg er glad for hello Fresh, gode retter som er nemme at lave
September 27, 2022
Reply from HelloFresh Danmark
Hej Elisabeth.
Hvor er vi glade for at høre, at du kan lide konceptet.
Vi ville dog meget gerne høre hvad vi kan gøre bedre, så vi kan komme op på 5 stjerner 🙌
Tak fordi du deler din positive feedback med os 💚.
Madglade hilsner
Louise / HelloFresh
Great recipes, bad service
Great recipes, but horrible service. Almost always there is a missing ingredient, and almost always something is rotten (mostly things like coriander and parsley, as they come in a plastic bag and are wet, so they start rotting quickly). Every dinner we are missing something, and we either have to cook without it or run to the shop, which defeats the purpose. Customer service does usually give refunds or money for the next order, but we are not going to write to them every night, we just want good service. Best option is to save the recipes, and just order normal grocery deliver ourselves, much more reliable, and gets the same results basically.
September 26, 2022
Unprompted review
Reply from HelloFresh Danmark
Hi Kiszu.
Thank you for your review.
We always try to help you the best way possible, and I am sorry that you have experienced missing ingredients and bad quality ingredients in your meal box. Please reach out to me on social.hellofresh@hellofresh.dk, as I would very much like to assist you. We hope you give us another chance.
Kind regards,
Louise / Your HelloFresh Team.
Reply from HelloFresh Danmark
Hej Bjorn.
Mange tak for 5 stjerner!
Hvor er vi glade for at høre, at du kan lide konceptet.
Tak fordi du deler din positive feedback med os 💚.
Madglade hilsner
Louise / HelloFresh
Det er HelloFresh
September 17, 2022
Reply from HelloFresh Danmark
Hej Daniel
Tak for de 5 stjerner og fordi du tager dig tiden til at anmelde os.
Hvis du oplever nogle problemer i fremtiden, eller hvis du har spørgsmål, så er du altid velkommen til at kontakte vores søde kundeservice team på telefon +45 92 45 29 77, facebook messenger eller via chatten fra din konto som vil med glæde hjælpe dig.
Tusind tak fordi du deler din oplevelse med os.
De bedste hilsner
Ebru / Dit HelloFresh Team
Amazing
We decided to try HelloFresh because we had a coupon for the first 4 boxes and we got hooked. After the first 4 we tried a different mealbox company (primarily because of the price) and could feel the difference right away. HF recipes are so simple but SO delicious! It is pricey though. In our house it has become a necessity and thus a priority but I would want to see more budget-friendly options from HF.
The only complaint I have is that one time our delivery was 1,5 hours late which meant we didn't get a proper dinner that day.
September 14, 2022
Reply from HelloFresh Danmark
Hi Dariana
Thank you for taking the time to review us. We are happy that you are satisfied with our concept and meal boxes and prioritizes HelloFresh. We are sorry that you have been delayed with your delivery. Our supplier plans the routes as carefully as possible to ensure that the meal boxes arrive on time. It's certainly not something you can expect, but minor delays may occur due to factors beyond our supplier's control, such as road closures or traffic jams.
Did you know that you can share your personal HelloShare code with your friends? You can give a DKK 300 discount to a friend, and get DKK 300 in credit to your HelloFresh account yourself when your friend registers with your personal HelloShare code. The code can be shared with a total of 10 friends. In this way, you can earn up to DKK 3,000 in credit which you can use on your deliveries. Unfortunately, if your friend is already a customer with us, the offer cannot be used.
Please contact os by phone +45 92 45 29 77 or facebook messenger så we can help you about the delay.
Thank you for sharing your experience with us
Best regards,
Ebru / HelloFresh
They will spam you eternally
I stopped using hello fresh due to poor quality of the food (sometimes rotten), and poor customer service.
Every few weeks I get marketing material to come back. I never asked for this, or consented to this. I’m not a customer any longer.
They will spam you. Later you get more emails. Physical mail, text messages.
Ask Hello Fresh to stop? No reply. You just get some marketing later. I don’t want any.
Please delete all my data. Don’t claim I’m your customer. For you own sake I hope you are not inflating your reporting by claiming former customers are still customers
September 13, 2022
Unprompted review
Reply from HelloFresh Danmark
Hi Jakob.
Thank you so much for your feedback.
I am terribly sorry to hear that you received poor quality ingredients in your meal box. That is not ok! I understand the frustration that comes with that, when you receive your meal box and experience that. Please accept my sincere apology. Please feel free to reach out to me on social.hellofresh@hellofresh.dk. I would be more that happy to assist you, should you decide to come back to HelloFresh. We hope you give us another chance in the future
if you are receiving marketing material that you have not asked for, we can turn off all notifications for that, but if you wish to have your data deleted, we will of course help you with that as well. Please direct your request for GDPR data removal to gdpr.hellofresh@hellofresh.dk.
Thank you for sharing your experience!.
Kind regards,
Louise / Your HelloFresh Team
Reply from HelloFresh Danmark
Hej Charlotte.
Hvor er vi glade for at høre, at du kan lide konceptet.
Vi ville dog meget gerne høre hvad vi kan gøre bedre, så vi kan komme op på 5 stjerner 🙌
Tak fordi du deler din positive feedback med os 💚.
Madglade hilsner
Louise / HelloFresh
Super frisk mad som er velsmagende
September 6, 2022
Reply from HelloFresh Danmark
Hej Helle,
Hvor er vi glade for at høre, at du kan lide konceptet.
Vi ville dog meget gerne høre hvad vi kan gøre bedre, så vi kan komme op på 5 stjerner 🙌
Tak fordi du deler din positive feedback med os 💚.
Madglade hilsner
Jasmina / HelloFresh
Reply from HelloFresh Danmark
Hej Birgith,
Hvor er vi glade for at høre, at du kan lide konceptet.
Vi ville dog meget gerne høre hvad vi kan gøre bedre, så vi kan komme op på 5 stjerner 🙌
Tak fordi du deler din positive feedback med os 💚.
Madglade hilsner
Jasmina/ HelloFresh
Super god mad
September 6, 2022
Reply from HelloFresh Danmark
Hej Lone
Mange tak for 5 stjerner!
Hvor er vi glade for at høre, at du kan lide konceptet.
Tak fordi du deler din positive feedback med os 💚.
Madglade hilsner
Jasmina/ HelloFresh
Discount didn't work, no customer service
I got a discount from a friend, and after a couple of days Hello Fresh cancelled the first order and disabled the discount without notification. It was impossible to get in touch with customer service, not an email nor a phone number. The only thing was a chat bot, which are notoriously unhelpful.
I kept the subscription and I'm happy with the product and service, the food is fresh and the recipes delicious and easy to cook. It's a smart option for those like me who work from home, hate going to the shop and cooking for one.
Great job, but I'd like to have the chance to use my discount, please.
August 30, 2022
Reply from HelloFresh Danmark
Hi Camilla.
Thank you for your review.
We always try to help you the best way possible, and I am sorry that you have experienced otherwise. Please reach out to me on social.hellofresh@hellofresh.dk. I will be more than happy to assist you.
Thank you for sharing your feedback with us.
Kind regards
Louise / Your HelloFresh Team
Pretty dissapointed
Pretty dissapointed. Recipes are great but in each bag there is missing at least one ingredient.. mostly it is the essential one :(
August 29, 2022
Unprompted review
Reply from HelloFresh Danmark
Hi Pavla.
Thank you for your review.
We always try to help you the best way possible, and I am sorry that you have experienced missing ingredients in your meal box. Please reach out to us on hej@hellofresh.dk, or by phone +45 92 45 29 77, so we can get it reported and of course compensate you. We hope you give us another chance in the future
Kind regards,
Louise / Your HelloFresh Team.
God mad let at lave
August 26, 2022
Reply from HelloFresh Danmark
Hej Mona.
Mange tak for din 5-stjernet feedback. Vi er super glade for at du syntes HelloFresh er nemt at lave og at det er godt!
Vi sætter stor pris på, at du tager dig tiden til at dele din oplevelse med os
Madglade hilsner,
Jasmina
Awful Customer Service Experience
After only a month of trying Hello Fresh we've cancelled the subscription because of the awful customer service experience. Every week we had to call because of an error with a coupon code we were gifted to get stated with the service. Each time we were told it would be fix next week, sadly those were empty promises. By the last phone call we were told we were never eligible for the discount in the first place, that nothing could be done and we could not cancel the next box and get a refund. Even though two prior customer service agents had promised us a lower price on the next delivery (per the coupon). Not only that, half of our deliveries arrived late... not being able to trust that the boxes will be delivered within the window you choose is just not acceptable. One box arrived after 21:00, over three hours late. You'd think the company would reach out when these errors occur, but when we got the boxes late there was no apologies or explanations. It's a shame since we actually enjoyed the meals, but they are not worth the trouble of dealing with such poor customer service.
August 16, 2022
Unprompted review
Reply from HelloFresh Danmark
Hej Kristín.
Jeg er ked af at læse, at du har haft en kedelig oplevelse i forhold til indløsning af rabatkode, og at du har modtaget dine måltidskasser udenfor tidsrammen, som du har valgt. Du skal selvfølgelig kunne forvente at få din måltidskasse leveret i den tidsramme, du har ønsket. Din oplevelse afspejler bestemt ikke den kvalitet, som vi stræber efter. Vi beklager dermed for enhver ulejlighed forsinkelserne må have medført.
Vi er også kede af at høre, at du ikke har været tilfreds med din oplevelse på vores kundeservice i forbindelse med indløsning af rabatkode.
Du må meget gerne kontakte os på social.hellofresh@hellofresh.dk, så vi kan se nærmere på sagen og kompensere for forsinkelserne.
Vi arbejder altid på at forbedre os, og tager meget gerne din feedback med videre. Tak fordi du deler din oplevelse med os.
Merve // HelloFresh
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