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Rated 5 out of 5 stars

Great service and range of products. I ordered an SPF that I’ve not been able to find elsewhere & a couple of lips products. Despite being sent from Korea, it arrived quite quickly, well packaged and... See more

Rated 5 out of 5 stars

Best prices online, easy to use website and reasonable delivery costs. Really well packaged!

Rated 5 out of 5 stars

I've ordered a couple of times now from Hello Seoul. Im absolutely delighted with their service and products. There was some lovely little freebies too, which was a nice surprise. Please note, the p... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Hello Seoul a few times now and they are excellent. The products are a good price - cheaper than some other K-Beauty UK sellers - and they often run sales and offers which make their... See more

Company replied

Company details

  1. Beauty Supply Store

Written by the company

Your one stop K-Beauty Shop


Contact info

4.8

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery came super quick

Delivery came super quick! When I placed my order it said it would take 2/3 week to come to the UK but it only took 5 days! No damage to products and there brill! Would recommend ordering from here

January 24, 2024
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello! Your review made our day! Thank you for the 5-star! Thank you so much for your 5-star review. We appreciate it a lot! Thank you for supporting us. Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Very good and prompt service

Has very good and prompt service. Package got lost but seller was kind enough to offer a small % for repeat purchase and expedite the delivery. They were gifts so glad it made it the second time.

December 12, 2023
Hello Seoul logo

Reply from Hello Seoul

Hello! Thank you for the 5-star review. Your support means a lot to us. Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Brilliant …

I’m really amazed at the great service they provide. I ordered thinking I will not have it for Christmas but it arrived before! Also, thank you for the freebies! I will order from you again!

December 13, 2023
Hello Seoul logo

Reply from Hello Seoul

Hello! Your review made our day! Thank you for the 5-star! Thank you so much for your 5-star review. We appreciate it a lot! Thank you for supporting us. Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Yes, I will be ordering again

Amazing deals and the products came securely wrapped. I recieved a lot sooner than I was expecting! So happy!

January 3, 2024
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello! Thank you for the 5-star review. Your support means a lot to us. Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

HelloSeoul - PERFECT

I received my items extremely fast, considering it came from South Korea and I even got 2 free face masks with it which I am excited to try , I will be giving one to my sister to try, but love the products, Thankyou so much for fast delivery and the extra goodies

December 25, 2023
Unprompted review
Hello Seoul logo

Reply from Hello Seoul

Hello there! Thank you so much for your 5-star review. We appreciate it a lot! We hope your sister loves it. Thank you for supporting us. Love from Hello Seoul Team ♥

Rated 1 out of 5 stars

I ordered my item on 26/11/23 & I am…

I ordered my item on 26/11/23 & I am still awaiting delivery

November 28, 2023
Hello Seoul logo

Reply from Hello Seoul

Hello there, Your order is still in transit. Our Standard Delivery takes 2-3 weeks Business Days. We appreciate your feedback. Thank you for being so understanding. We emailed you the tracking details. From, Hello Seoul Team ♥

Rated 5 out of 5 stars

Shipping was well tracked and all my…

Shipping was well tracked and all my products arrived packaged so nicely and even got some free samples which was a lovely added touch!

November 24, 2023
Hello Seoul logo

Reply from Hello Seoul

Thank you so much for the 5-star review, we appreciate it! Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Very reasonable prices

Very reasonable prices. Also great with communication and quick to respond to my queries. Delivery takes a little longer but coming from South Korea so no wonder. They also threw in a couple of face masks which were much appreciated. Thank you!

November 23, 2023
Hello Seoul logo

Reply from Hello Seoul

Hello there, Thank you for the 5-star review! We appreciate your feedback. We will do our best to deliver affordable prices very soon. All the best, Hello Seoul Team ♥

Rated 5 out of 5 stars

Amazing products

Fast delivery and amazing products I’m very happy. 100% I’m gonna order soon

November 9, 2023
Hello Seoul logo

Reply from Hello Seoul

Hello there, Thank you so much for the 5-star review, we appreciate it! Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Great products, perfect customer service

Great products, arrived quickly and well packaged and excellent customer service.

October 11, 2023
Hello Seoul logo

Reply from Hello Seoul

Thank you so much for the 5-star review, we appreciate it! Love from Hello Seoul Team ♥

Rated 4 out of 5 stars

Great service

Great service, although delivery took a little while!

September 20, 2023
Hello Seoul logo

Reply from Hello Seoul

Thank you so much for the 4-star review, we appreciate your feedback! Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Couldn’t have had a better experience

Considering how far my package was coming from, delivery was super fast. Items are perfect and thank you for the surprise samples. Can’t wait to shop again!

October 10, 2023
Hello Seoul logo

Reply from Hello Seoul

Hello there, Thank you for the 5-star review!! We appreciate it! Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Reliable

Ordered for the first time from here, product arrived within two weeks as it’s shipped from Korea and they threw in some free samples. Highly recommend.

October 4, 2023
Hello Seoul logo

Reply from Hello Seoul

Hi Love! Your review made our day! Thank you for the 5-star! All the best, Hello Seoul Team ♥

Rated 5 out of 5 stars

I will use Hello Seoul again.

I ordered 2 items, one was out of stock and the money was returned immediately. I didn't realise the goods were coming from Korea, but the company kept me updated and responded to my email quickly. I will order from the again.

September 6, 2023
Hello Seoul logo

Reply from Hello Seoul

Hello there, Thank you for the 5-star review! We appreciate your feedback. All the best, Hello Seoul Team ♥

Rated 5 out of 5 stars

Worth and lovable …

I’ve been trying to find Korean products and I’ve gone to lots of websites. I’ve been to other famous websites but I felt like to choose u in an instant and I trusted ur website to be honest. Well, I received my products and lots of freebies which I love them 😍. Well, I felt like way of packaging should be improved like in a box packaging so that we customers amuse that way. As a customer I expect it to be in a nice box with decor packaging. Hope u understand. But I love it and continue my shopping from u ❤️❤️❤️

August 15, 2023
Hello Seoul logo

Reply from Hello Seoul

Hello there, Thank you for the 5-star review!! We appreciate your feedback! Love from Hello Seoul Team ♥

Rated 5 out of 5 stars

Fast shipping & perfect condition

My order only took 10 days to come from Korea to England, I was able to track it using the ‘shop’ app. All products were wrapped in bubble wrap and in perfect condition, along with loads of free samples & a free sheet mask

July 30, 2023
Hello Seoul logo

Reply from Hello Seoul

Thank you so much for 5-star review! Love, Hello Seoul Team♥

Rated 1 out of 5 stars

I ordered 50ml retinol but I received…

I ordered 50ml retinol but I received 30ml. Extremely disappointing.

I waited so long for it. Had to place the order from UK and then had it brought to Bangladesh by my colleague.

May 31, 2023
Hello Seoul logo

Reply from Hello Seoul

Hello there,

We are sorry for this mistake. We refund the difference. You will receive an email confirmation. Sorry for the inconvenience.

Kind regards,
Hello Seoul

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