Hello Silky Reviews 

95
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the impressive product quality, noting significant improvements in skin texture, reduced acne, and fading scars after only a few weeks of regular use. People also frequently mention that the customer service team is exceptionally helpful, extremely friendly, and communicates wonderfully when addressing any questions or delivery issues. However, some reviewers were not happy with certain practical aspects of the devices. Consumers pointed out that the battery life drains rather quickly and unfortunately lacks a proper indicator light, turning everyday usage into a guessing game before recharging.

What people talk about most

Product

Consumers find product to be positive, noting great results with LED red light therapy devices for reducing... See more

Quality

People report positive experiences with quality, highlighting seamless product performance and great results... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are super helpful,... See more

User experience

Reviewers highlight ambiguous aspects of user experience, noting that while the devices are simple to use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a very seamless and positive experience with this business from the product quality, yielding some great results with their LED red light devices and have purchased their IPL device as well.... See more

Company replied

Rated 5 out of 5 stars

I have used the LED face mask 6 days a week for 10mins a day on mode 6 for the last 6 weeks. I was initially skeptical about whether it would make any differences, however, have noticed I no longer ge... See more

Company replied

Rated 5 out of 5 stars

I have been consistently using the LED Therapy Mask Plus since start of march so 6 months now and have had the best results. I've had really bad acne and scarring for a good 15+ years now so have trie... See more

Company replied

Rated 5 out of 5 stars

I have been using the LED Light Therapy Face Mask PLUS with Decolletage around 5 times a week for nearly a year now and loving the results! I use the Triple Radiance 635 nm, 854 and 465nm which has... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

At Hello Silky, we’re dedicated to helping you achieve professional salon-quality results right from the comfort of your home. Our innovative beauty devices, including our best-selling IPL and LED therapy masks, have been meticulously designed to deliver effective, long-lasting results for smoother skin, clearer complexion, and overall radiance. Backed by thousands of glowing customers, we take pride not only in the results our products deliver but also in providing outstanding customer support. We are here every step of the way to ensure you have an incredible experience. With a risk-free 90-day money-back guarantee, we are confident you’ll love the transformation you’ll see with Hello Silky products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

95 reviews

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1-star

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Replied to 100% of negative reviews

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4.6

All reviews

(95)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use and only 10 minutes a day…

Easy to use and only 10 minutes a day is all you need. It has helped take redness out of my face im on week 4 and look forward to seeing the continued benefits of i have recieved from using the Led light therapy

August 14, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for sharing your experience Vanessa! 😊 So good to hear about your progress. ❤️
If you ever need any assistance from our team, do not hesitate to reach out!

Rated 5 out of 5 stars

LED is great

Have been using the LED for a couple weeks and love the results! Less acne, brighter and firmer skin so far. Super happy!

August 13, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

So good to hear Madi! We are so happy you are already noticing such great results. Thank you for sharing ❤️

Rated 5 out of 5 stars

Acne scarring dramatically faded and 0 pimples..

I have been consistently using the LED Therapy Mask Plus since start of march so 6 months now and have had the best results. I've had really bad acne and scarring for a good 15+ years now so have tried absolutely everything you can think of to get rid of it. This is the only thing that has worked, I no longer get pimples at all!!!! And the scarring has faded dramatically. I use mode 4, blue light first and then mode 3 Red + NIR. Thank you <3

August 13, 2026
Unprompted review
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Reply from Hello Silky

This absolutely made our day Holly! ❤️ We can only imagine how good it must feel to finally see such a difference after all these years. Thank you so much for sharing this and for sticking with your LED therapy routine. So happy for you. If you ever need anything from our team, do not hesitate to reach out. 🥰

Rated 5 out of 5 stars

Great Products, Service, Quality and Care

I've had a very seamless and positive experience with this business from the product quality, yielding some great results with their LED red light devices and have purchased their IPL device as well. They have great prices and high quality products. Their customer service is outstanding and I feel very valued as a customer. I recommend the LED face and décolletage device!

July 13, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for your kind words and for taking the time to share your review! 💕 It truly means a lot to us. We're so happy to hear you've had a great experience with both our products and our team.
If you ever need any assistance, do not hesitate to reach out! :)

Rated 4 out of 5 stars

Glowing skin

I’ve been using the face & neck mask religiously every day for about 6 weeks, have noticed a difference with a lightening of pigmentation & my skin has a lovely feel to it, also the skin on my neck feels firmer, not as saggy, with continued use I should see more results

June 22, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you for taking the time to share your experience Ann. It genuinely makes our day hearing feedback like this.
Please reach out if you ever need any assistance from our team or have any questions!

Rated 5 out of 5 stars

Great customer service

Firstly, the customer service from these guys is amazing! I had to wait for the product I wanted to be in stock and they were so lovely to deal with and super kind.

I got a few products from them so far and they've been great, no issues at all and I'd recommend them to anyone.

June 8, 2026
Unprompted review
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Reply from Hello Silky

Thank you so much for the lovely review Tammy! 💕 It was an absolute pleasure helping you, and we're so glad the wait was worth it! We really appreciate your support and recommendation, and thrilled to hear you've been enjoying your products 😊

Rated 5 out of 5 stars

Faded dark spots and no more pimples

I have used the LED face mask 6 days a week for 10mins a day on mode 6 for the last 6 weeks. I was initially skeptical about whether it would make any differences, however, have noticed I no longer get pimples on my chin and upper lip (or anywhere on my face) and my dark spots (pimple scars) have significantly faded. I am extremely happy with the results. I don’t like the idea of treatments that are time consuming, but I just pop it on for 10mins whilst watching TV so it’s so easy to stick to the routine.

June 9, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for taking the time to share your experience 💕 We're thrilled to hear you've seen such great results with your breakouts and dark spots. Thank you again for trusting us on your skincare journey ✨

Rated 5 out of 5 stars

My experience began with Fast delivery…

My experience began with Fast delivery with LED mask. I bought the mask for face and dec. easy to follow instruction book and each mask has its own portable power source. The neck and Dec goes flat faster as it has more lights. I have seen a real improvement in my 66 year old skin. Subtle improvements. I bought mine mid March and use it about 5 times a week I have recommended this mask to my sister and co worker as good value for money.

March 10, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for taking the time to share your experience Dianna! 😊

We are so happy to hear the improvements in your skin and that you are enjoying your LED journey.

Thank you for recommending the masks to your sister and co-worker. We appreciate your support and your trust in Hello Silky 💛

Rated 2 out of 5 stars

I purchased the face and neck LED mask

I purchased the face and neck LED mask. I have been them religiously every night for about 3 months with no noticeable results. I realise it might need more time so happy to continue to use. My biggest disappointment is with the charger life. I get 3 maybe 3.5 x 10 minute uses before they need charging again. It’s SO frustrating. I have contacted customer care about this and was told to take a video of the problem? Seriously?

February 12, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thanks for sharing your experience, Twiggy, and we’re sorry for the confusion regarding the video request.

When we first received your email, we understood the issue as the remote potentially losing charge immediately, which is why our team requested a video to help determine whether there may have been a battery or charging fault. That said, we completely understand why this felt frustrating from your perspective, and we appreciate you bringing it to our attention.

We’re also grateful to hear that you’re happy to continue your LED journey and that, as mentioned in your original email, you have otherwise been enjoying the mask. 😊

For context, our LED Mask PLUS uses a relatively high-powered treatment output designed to maximise results, and depending on the settings used, battery consumption can vary. Some modes require more power due to the intensity and wavelength combinations being emitted.

That said, we’re still more than happy to properly review your remotes and assist further if needed. We stand behind both our products and our customer care, and our goal is always to ensure our customers feel fully supported throughout their journey with us.

Our team has also just emailed you with a few follow-up questions. We truly hope we can make this right for you quickly so you can continue enjoying your LED treatments.

Rated 5 out of 5 stars

LED PLUS MASK - Rosacea

I love this led mask so much!

I purchased the led plus + neck piece and have been using it every night for the past couple of months. I have rosacea so my skin is super sensitive / red. I have definitely noticed my skin is so much more calmer and my redness has reduced so much since using the led mask. I don't have any skin concerns on my neck area so I haven't noticed any difference on my neck, but I purchased the neck piece to use to prevent aging since I'm 34!

My partner also has the led plus face mask and has only been using it for 3 weeks and his skin looks glowy and is much smoother. (He works outside so his skin has to deal with all the different weather!)

Hello silky has amazing customer service and are super helpful, friendly and quick to respond to any questions you might have. I would definitely purchase from them again and highly recommend them.

May 18, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for your review Sammii! How wonderful to hear your partner is also enjoying the mask!

Thank you for your kind words about our customer service. We truly appreciate your support and recommendation. If you ever need assistance from our team, do not hesitate to reach out 💛

Rated 5 out of 5 stars

Highly recommend!!

Have had the most amazing experience shopping and using Hello Silky website and products! I’ve seen great results especially whilst being pregnant and even more so now freshly postpartum. Highly recommend!!

March 25, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for this beautiful review Jessica!

We’re so happy to hear you’ve had such a great experience. That truly means a lot to us. And even more special to know you’ve been seeing great results so far ✨

Wishing you all the best in this precious time, and thank you again for your recommendation — it really means the world to our small team!

Rated 5 out of 5 stars

Great experience with Hello Silky

I have the IPL Hair Removal Pro, and am starting to get great results already, will definitely keep it up! I also ordered the clay mask, but got sent the foaming face wash instead. They were great with communication from Marcela C, and went over and above to remedy the situation & even got to keep the face wash for free! Will definitely recommend.

March 25, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for your lovely review Kirsty! 💛
We’re so happy to hear you’re already seeing great results with the IPL...it only gets better with consistency 🙌
And thank you for your understanding with the mix-up! We are really glad our team could jump in quickly and turn it into a positive experience for you.
We truly appreciate your recommendation and support!

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery . The first time I used the mask I actually fell asleep. It was so relaxing. My face looks and feels amazing after 3 weeks. I am so excited to see what happens in a few weeks time. Very happy customer.

February 23, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for your review, Nicole! We’re so happy to hear your skin is feeling this great. LED light therapy really is amazing. 😊
If you ever need any assistance, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Has softened wrinkles and brightened my complexion

I have been using my LED Light Therapy Mask PLUS for a few months now and I have to say I have noticed softening of my forehead wrinkles and overall brightness of my skin.

March 16, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Hi Ayesha, thank you so much for sharing your experience! We are glad to hear that you’ve noticed such a difference after using your LED Mask PLUS. Consistency really makes a difference with LED therapy, and it’s wonderful to know you’re seeing those results. We truly appreciate your support and hope you continue enjoying your LED sessions! 😊

Rated 5 out of 5 stars

I love this mask ❤️❤️❤️

I love this mask ❤️❤️
Been using the hello silky led mask pro for 6 months and l love it .
I get many compliments on my skin as people fall over when l tell them my age .
Even my son who takes after his mum looking after his skin uses this ,my partner has been using the mask to .
Would highly recommend this
❤️❤️❤️❤️❤️

March 9, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Hi Linda, thank you so much for your feedback! We are thrilled to hear how much you’re loving your LED Mask and that you’ve been getting so many compliments on your skin. That’s amazing to hear. 😊

Also, thank you for your recommendation and for being part of the Hello Silky community. If you ever require any assistance, please do not hesitate to reach out to our team!

Rated 5 out of 5 stars

love it

i was initially nervous, but i was very quickly impressed as it was painless and simple to use. i didn’t even use it as frequently as recommended and still had very good progress, so i’m very happy. the customer service team is really amazing and helpful too 💕

February 4, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Hi Ria, thank you so much for your review! We’re so glad to hear the experience exceeded your expectations and that you’ve seen great progress with your IPL device. It means a lot to us that you felt supported by our customer service team as well. 💕 Enjoy your continued results!

Rated 5 out of 5 stars

Customer service is exceptional

Customer service is exceptional! They always reply very fast and are very accommodating which is reassuring for new clients.
The LED mask I received was very helpful and i had good results from it, definitely would recommend purchasing one from Hello Silky!

January 23, 2025
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for this wonderful review Jess! Your recommendation truly means a lot to us. We are so glad to have you as part of the Hello Silky community! 💛

Rated 5 out of 5 stars

Highly Recommend!

I was recently given the Hello Silky LED mask by a friend and have already noticed a real difference. My skin looks firmer and more youthful, and the mask is so easy to use and set up. I highly recommend it!

January 13, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Thank you so much for sharing your experience, Meghan! We are thrilled to hear you’ve already noticed improvements and that you’re enjoying how easy the mask is to use. It truly means a lot to us that you’d recommend Hello Silky — we hope you continue loving your LED sessions! 💛

Rated 4 out of 5 stars

They will make things right

I bought a face and neck led mask from them and a lot of light stop working just after 3 months of use. I email them and they reply with options like repair or they will sent me a new one. Then they claim there is no stock. Then they reply with delay of stock arriving. After that no more reply. I try to chase it up but still no reply. I will not recommend them.
BUT they have contacted me and sent me the replacement mask and gift to rectify the problem. If they make a mistake, they will make it right. So give them a go and try out their products.

January 8, 2026
Unprompted review
Hello Silky logo

Reply from Hello Silky

Dear Winnie,

Thank you for taking the time to share your experience, and we’re genuinely sorry for how this was handled.

As mentioned in our email yesterday, we experienced an unexpected stock gap at the time, and unfortunately, your case wasn’t followed up on properly once a replacement wasn’t immediately available. That’s on us — and it’s not the experience we want anyone to have.

To make this right, we’ve reopened your case and arranged a replacement now that stock is available. We’ve also offered to include a gift as a sincere apology for the inconvenience this caused. Our goal is to turn what was a disappointing experience into a positive one.

Winnie, if you could please reply to our latest email, we’ll finalise everything straight away.

Thank you again for your feedback, and we hope to hear from you soon!

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