Hello Vans Reviews 1,556

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their hard work and helpfulness during moves. The service provided is frequently described as exceptional, with many people appreciating the smooth process, punctuality, and careful handling of belongings. Reviewers are particularly impressed with the overall user experience, finding it quick, easy, and stress-free. However, some customers were dissatisfied with the delivery service, citing issues such as forgotten items, delays, or vans being out of service. A few people also mentioned concerns regarding pricing, with some experiencing unexpected additional charges or feeling that the service was slow, leading to higher costs than anticipated.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise the careful handling... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the pricing competitive, fair, and... See more

User experience

People report positive experiences with the user experience. Many customers describe their moves as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam and his workmate were great! They both worked extreemly hard throughout the day- in a challenging environment where lots of items needed to be recovered and moved safely. They were friendly and i... See more

Rated 5 out of 5 stars

Brilliant experience. I only booked a day before and got a driver, a transit and two movers. Booking was very easy. I was kept informed at every stage. Max and his team were professional, reliable, ki... See more

Company replied

Rated 5 out of 5 stars

Very reliable. Delivered our boxes ahead of time for us to pack, pick up for loading was timely and everything happened smoothly and as agreed. Mohammed was easy to reach and regularly in touch with u... See more

Company replied

Rated 5 out of 5 stars

hello vans was amazing and super quick, efficient and professional team, especially shout out to Farid! i couldn’t be happier with their work. nothing compared to my last move with another company. id... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Piano Moving Service

Written by the company

Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service in a very affordable…

Excellent service in a very affordable price. The driven, Ali, was not only professional and but friendly too. We moved my things earlier and easier than I had expected and I felt comfortable and at ease throughout the service. I would definitely recommend them.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

Booked after a friend had recommended and where not let down. Brilliant communication, very quick and efficient, packed the van perfectly for maximum space.
Would use again and would recommend

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Really good company to use for moving

Really good company to use for moving. The guys who came Muhammad and Ijaz were so helpful, polite and brilliant considering it was a difficult move and lots of stairs involved! Highly recommend them!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough

Very thorough, meticulously careful and professional. Mehdi and his colleague took great care in disassembling furniture, moving it and protecting glass, wood, small screws, keys, the lot. Very reliable and I highly recommend

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt, Reliable, Professional Service

Rang on Friday, booked in for the following Monday at 2pm. Prompt, reliable, professional service.
Only concern was the lack of communication due to the staff member getting my email address wrong but other than this there were absolutely no issues and they still honoured the booking.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with HelloVans

Excellent experience with Ali and his colleague. Moved all my belongings from a studio in London all the way up to Preston. Completely painless and straightforward, very fast loading and unloading.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent movers

I had a great experience with my movers, both professional and highly recommend. My move went smoothly from start to finish. They assisted above and beyond. Moving is stressful and they did the upmost to assist. Thank you

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Job well done!

Farid & his team did a really great job. On time, efficient and well organised when it came to packing and unpacking the truck. Fantastic work getting our 3 seater couch down 3 floors without a complete disassemble. We would happily call them again if the need to move arose.

January 31, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look