Hello Vans Reviews 1,556

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their hard work and helpfulness during moves. The service provided is frequently described as exceptional, with many people appreciating the smooth process, punctuality, and careful handling of belongings. Reviewers are particularly impressed with the overall user experience, finding it quick, easy, and stress-free. However, some customers were dissatisfied with the delivery service, citing issues such as forgotten items, delays, or vans being out of service. A few people also mentioned concerns regarding pricing, with some experiencing unexpected additional charges or feeling that the service was slow, leading to higher costs than anticipated.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise the careful handling... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the pricing competitive, fair, and... See more

User experience

People report positive experiences with the user experience. Many customers describe their moves as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam and his workmate were great! They both worked extreemly hard throughout the day- in a challenging environment where lots of items needed to be recovered and moved safely. They were friendly and i... See more

Rated 5 out of 5 stars

Brilliant experience. I only booked a day before and got a driver, a transit and two movers. Booking was very easy. I was kept informed at every stage. Max and his team were professional, reliable, ki... See more

Company replied

Rated 5 out of 5 stars

Very reliable. Delivered our boxes ahead of time for us to pack, pick up for loading was timely and everything happened smoothly and as agreed. Mohammed was easy to reach and regularly in touch with u... See more

Company replied

Rated 5 out of 5 stars

hello vans was amazing and super quick, efficient and professional team, especially shout out to Farid! i couldn’t be happier with their work. nothing compared to my last move with another company. id... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Piano Moving Service

Written by the company

Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Friends,on time and professional

Friends,on time and professional

December 16, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your review. We’re happy to hear the team was friendly, punctual, and professional. We appreciate you choosing us.

Rated 5 out of 5 stars

Ali and his friend were absolutely…

Ali and his friend were absolutely brilliant and fast as well. I really suggest this company as they don’t disappoint.

December 18, 2025
Unprompted review
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Reply from Hello Vans

Thank you for the great feedback. We’re delighted to hear that Ali and his colleague were brilliant and worked quickly. We really appreciate your recommendation and your trust in our service.

Rated 5 out of 5 stars

What a team!

Mohammed Atwe and his team from Glasgow made our move easy as pie!! ☀️ The boys arrived on time, were professional and friendly, treated our stuff with great care (even the shoddy bookcase made it in one piece), were fabulous communicators, and were super efficient. I work with a lot of movers, and can honestly say these boys were a cut above. If you want your move done right, put in a request for Mohammed!! ✨✨

December 16, 2025
Unprompted review
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Reply from Hello Vans

Thank you for such an amazing and detailed review. We’re thrilled to hear that Mohammed Atwe and his Glasgow team made your move so smooth and stress-free. It’s great to know their professionalism, communication, and care stood out—especially coming from someone experienced with movers. We’ll be sure to pass on your kind words to the whole team, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Excellent experience with Farid and team

We had an excellent experience with Farid and his team member today. They were extremely efficient, packed all our goods with care and attention and got the job done with no stress, even though it was pouring with rain. The easiest and stress free move we've had to date. Would highly recommend and will not hesitate to use again in the future. The communication from Hello Vans through the whole process was great also and couldn't fault. Thanks again!

December 18, 2025
Unprompted review
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Reply from Hello Vans

Thank you for such a thoughtful and detailed review. We’re really pleased to hear that Farid and the team made your move smooth and stress-free, even in difficult weather. It’s great to know the care, efficiency, and communication throughout the process stood out to you. We truly appreciate your recommendation and would be more than happy to help you again in the future.

Rated 5 out of 5 stars

Efficient and friendly

Bhaktiyar and his colleagues were great! They arrived on time, did the work quickly and efficiently, but they were also friendly and funny. I enjoyed my moving experience!

December 17, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your wonderful feedback! We’re glad to hear Bhaktiyar and the team were not only efficient but also friendly and fun, making your moving experience enjoyable. We really appreciate you sharing your experience with us.

Rated 5 out of 5 stars

Safe, reliable and pleasant for a reasonable price

It is not easy to find a safe, reliable and decent mover in this country, especially when you are moving over a long distance. I am not doing a 500 miles run this time, but a solid 3 hours drive and 2 flights of stairs is not for the faint of the heart. I have heard horror story such as demanding a 3 times payment after loading your life into their van, 2 men harrassing a single woman etc. Moving is expensive per se, I have used AnyVan twice before but both were super local under 5 miles, so after balancing budget and word of mouth etc. I decided to go with Hello Vans.

The quotation is fast but not cheap, it is comparable to the big boys chain but neither did I have great experience with big brand, so I gave it a go with some cautions (pass them only the things that I can live the rest of my life without, with me moving my own stuff in my own car for a few trips etc.). The admin is not the best, the system couldn't capture my full address despite a real person writing to ask for anything after the post code (and the driver on that day also did not have the house number on their order SMS, they showed it to me the only thing they got was the post code). But at least the platform is decent enough to disclose the exact amount I have paid before VAT on the order SMS. This is important since the real worker gets a fair treatment and they will in turn give you the service that you paid for.

Ok, finally on the moving day. I have received a couple confirmation SMSs on the day before. Then the driver called me a hour before to ask for my house number. They showed up on time, asked if they can pull into my drive, took their time to arrange all the boxes and stuff in their van, and showed up at my new place in 3 hours (120 miles routing through some busy motor way). Well equiped, didn't throw my thing although I was not watching, no complaints about the 2 flights of stairs, carry boxes and all one by one, and requested my help on only one shelf that really need 2 persons.

Clean, sleek, safe, not the cheapest but reasonable. If you can afford, please.

December 16, 2025
Unprompted review
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Reply from Hello Vans

Thank you for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear that your long-distance move went smoothly and that you found our team safe, reliable, and professional throughout the process. We also appreciate your honest feedback about the booking system and communications—these insights help us improve.

It’s great to know that despite the challenges, the team handled everything with care, efficiency, and professionalism, making the move as stress-free as possible. Your thorough review will be very helpful for others considering our service, and we’re grateful for your trust and recommendation.

Rated 5 out of 5 stars

Id highly recommend.

Id highly recommend.
Paul and Martin were absolutely fab they did me a furniture/boxes move to cottingham and did an amazing job. They went out and beyond to help to make this process as easy as possible.
Thank you lads and keep up the amazing work.

December 15, 2025
Unprompted review
Hello Vans logo

Reply from Hello Vans

Thank you for your kind words! We’re thrilled to hear that Paul and Martin went above and beyond to make your move smooth and stress-free. We’ll be sure to pass on your thanks—they’ll be delighted to hear it. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Great service

Great service! Friendly and efficient

December 15, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your feedback! We’re glad to hear you found our service friendly and efficient. We really appreciate you choosing us.

Rated 5 out of 5 stars

Great and efficient customer service

Great and efficient customer service, always quick to respond to queries and sending updated quotes for a moving van service. Very good with email updates as well, keeping the customer in the loop. I was moving houses using a luton van, and Mehdi and his team were very helpful, assisting throughout the whole process on the day. Really happy with the whole experience, and would also mention that prices are really good, given the move to a different town.

December 6, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your detailed and positive review! We’re delighted to hear that Mehdi and his team provided helpful and efficient support throughout your move, and that our communication and pricing met your expectations. It’s wonderful to know the whole experience was smooth and stress-free, and we truly appreciate your kind words.

Rated 5 out of 5 stars

Kaiwan group

Excellent experience with Kaiwan group. Friendly movers, quick and efficient service, and everything arrived safely. Booking was easy. Highly recommend!

December 14, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your review! We’re glad to hear that Kaiwan and the team made your move smooth, efficient, and safe. We really appreciate your recommendation and support!

Rated 5 out of 5 stars

Mehdi and his team

Mehdi and his team were brilliant at helping me move today, they worked quick but still with care. Would recommend.

December 13, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your feedback! We’re delighted to hear that Mehdi and his team worked efficiently while taking great care with your belongings. We really appreciate your recommendation!

Rated 5 out of 5 stars

Top and beyond service

I had the pleasure of having Ali help me with the move today. He arrived early, very polite and honestly went beyond and above with his service.

It’s fastest and most efficient move I have ever personally have. We were fully loaded and ready to move within 20 min. As we arrived to the next location he insisted on helping carrying my heavy items, even tho I said I would personally take them.

If I could give 6/5 stars I would.

December 13, 2025
Unprompted review
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Reply from Hello Vans

Thank you so much for your fantastic feedback! We’re thrilled to hear that Ali went above and beyond to make your move fast, efficient, and stress-free. We’ll be sure to pass on your kind words—he’ll be delighted to hear them. Your 6/5 stars would definitely be well-deserved!

Rated 5 out of 5 stars

Farid was very helpful and…

Farid was very helpful and accommodating. Very quick and efficient.

December 12, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your feedback! We’re glad to hear that Farid was helpful, accommodating, and efficient. We really appreciate you sharing your experience.

Rated 5 out of 5 stars

Adam and mate so very helpful

Adam and mate so very helpful, careful with belongings too, couldn’t do enough to help the move run as smoothly as possible

November 29, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your kind words! We’re delighted to hear that Adam and his colleague were so helpful and careful, making your move run smoothly. We truly appreciate your feedback.

Rated 5 out of 5 stars

Adam provided a commendable service

Adam was smart, quick and efficient, he was time conscious and moved our belongings with great care. I would highly recommend Hello Vans.

November 30, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your review! We’re thrilled to hear that Adam was efficient, careful, and mindful of your time. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Super efficient service

Super efficient service, arrived on time and got the job done quickly!!

December 8, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your feedback! We’re glad to hear the team was punctual and efficient, getting the job done quickly. We really appreciate you sharing your experience.

Rated 4 out of 5 stars

The delivery service

The delivery service, driver and mate were great, however i was charged for an extra 2 hours when it was only one which wasn't the greatest.

December 6, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your feedback. We’re glad to hear the driver and mate provided great service. We’re sorry for any confusion regarding the extra charge and appreciate you bringing this to our attention—it’s something we’ll review to prevent issues in the future.

Rated 5 out of 5 stars

Ali and his colleague were great

Ali and his colleague were great! They were very careful with my belongings and did a wonderful job. I would definitely use their service again and can definitely recommend.

November 29, 2025
Unprompted review
Hello Vans logo

Reply from Hello Vans

Thank you for your kind review! We’re delighted to hear that Ali and his colleague handled your belongings with care and provided a wonderful service. We truly appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

John was a true legend

John was a true legend. He helped so much. Massive thank you to him

November 29, 2025
Unprompted review
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Reply from Hello Vans

Thank you for your fantastic feedback! We’re thrilled to hear that John went above and beyond to help—you’ll be sure to make his day by passing this on. Massive thanks from us too!

Rated 5 out of 5 stars

Ali was great

The mover assigned to me was Ali, who was extremely helpful and courteous. While it was a small job, he was very quick, had all the necessary equipment, and got it done in no time.

November 30, 2025
Unprompted review
Hello Vans logo

Reply from Hello Vans

Thank you for your review! We’re glad to hear that Ali was helpful, courteous, and well-equipped, making your move quick and smooth. We really appreciate you sharing your experience.

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