helloworld.com.au Reviews 200

TrustScore 2 out of 5

2.0

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See what reviewers are saying

Rated 1 out of 5 stars

Our consultant made an error in our flight bookings. She added the wrong flight date to the system when booking our final flight leg (Singapore to Brisbane). We observed this when reviewing the emaile... See more

Rated 5 out of 5 stars

We booked a trip to Africa with Kate from Hello World Surrey Hills for travel in June 2025. From start to finish everything was made easy for us and our trip was fantastic. We joined an Intrepid tour... See more

Rated 1 out of 5 stars

Booked a scandanavian tour with hello world Melton who they used Ben tours. Paid cash. Ben tours went under and I had to repay all accommodation and transfers. They will not refund me any extra cost t... See more

Rated 1 out of 5 stars

Do not do business with this group. They don't only rip off travellers but businesses also. How they got a contract with the Australian Government is beyond me. Federal Public Service staff booked out... See more

Company details

  1. Travel Agency

About helloworld.com.au

Information provided by various external sources

To all our customers, we make five key promises that ensure we deliver great value and service, every time.

No Online Booking Fees – So you can go further with every booking

Book Together & Save – Combine your flight and hotel in the same booking and save

Hotel Price Promise – Sleep easy knowing that you are getting the best hotel rates

24/7 Customer Support – We’re here for you all day, every day

Trustworthy, Safe and Secure – Your details are always safe in our hands

Contact info

2.0

Poor

TrustScore 2 out of 5

200 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best Travel Agency

Helloworld is far the best agency in Australia, I am a customer since they had a former name Best Flights, and they continue servicing at top levels.

November 19, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Antonio. Thanks for the positive feedback!

Rated 5 out of 5 stars

Happy girl :)

Hello world was very easy to use! Great prices and when I called to ask a "silly" question the girl I spoke to was nothing but helpful and didn't make me feel like an idiot

November 19, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Tamara, We appreciate your feedback, thanks.

Rated 5 out of 5 stars

Excellent!!!

Easy to navigate site,,clear flight info, sufficient time for booking no expire page issues, no extra cost. Best price! Very happy.

November 19, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Natalia. Happy to hear you found the site easy to navigate, thanks for the feedback.

Rated 1 out of 5 stars

worst booking website

Wrong name on the ticket!! What are you doing? When I check my name, I found it was wrong, I changed it. But still wrong! Service number always busy!!!! Never book from you again

November 19, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Meng. We are sorry to hear your booking experience was not as you expected. Please let us know if any matter remains outstanding?

Rated 5 out of 5 stars

Flight

Awesome experience thank you for your excellence service

November 19, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Matauaina. Thanks for the great review!

Rated 5 out of 5 stars

Excellent

I was hesitant booking online with a Company I didn't know but this was a great experience- the staff are helpful & it was an easy smooth transaction, prices were substantially cheaper, I would absolutely book through hellowword again 😊

November 19, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Shez, Thanks for the feedback!

Rated 4 out of 5 stars

Easy booking, but

Easy to book, and quite a few options to choose from, but no nice and concise print version of the e-ticket - expect to use at least a double-sided sheet even just for a simple return flight. Would be good to have visa advice pop-up with the destination.

November 19, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Suzanne. Thank you for the feedback and review.

Rated 5 out of 5 stars

I'm loving you guys 😀

You are easy to deal with,straight forward no hidden costs, I'm so happy with my price including luggage thankyou thankyou!!God bless yous all,will let family an friends know about your site,cheers Merry Christmas 👍😀🎄

November 19, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Bernice, Thanks so much for the positive feedback.

Rated 5 out of 5 stars

excellent service

I found your service to be extra good I would recommend your company to my family and friends. your prices were good as well.

November 19, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Nelma, Thanks so much for the review!

Rated 5 out of 5 stars

Great service and reliable

Really find the brand lives up to its reputation. No web issues when booking, good price and quick response time.

November 17, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Debra, thanks for you review!

Rated 5 out of 5 stars

airline booking

we thank you for your prompt service.
regards sr Elda

November 17, 2015
Unprompted review
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Reply from helloworld.com.au

Hello Elda, thank-you for your review.

Rated 5 out of 5 stars

Booking a Flight.....made easy!

Simple to locate and book a flight, all major costs included! Received an E-ticket very soon after payment. No problems checking-in and boarding the flight! Thank you Hello World!

November 17, 2015
Unprompted review
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Reply from helloworld.com.au

Hello Phillip, thanks for your detailed review. Enjoy your trip!

Rated 5 out of 5 stars

Quick,easy, no hidden cost

Booking went well! And they kept me informed about flight changes and all!
Good service

November 17, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Jani, thank-you for your review.

Rated 2 out of 5 stars

Where's the baggage information?

I couldn't find see any information about whay baggage my ticket allowed, not before or after i bought it.
I got a confirmation call around 7pm from Helloworld which is ok but they also couldn't tell me about baggage with my ticket. He may have been in a different department but just display the information... i had to nearly yell to get his attention to stop him from just hanging up before i could ask him. But i guess i have a ticket for an ok price so that is good

November 11, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Leighton, we apologise for your experience.

Generally you can book a fare that includes baggage, you can add baggage (if the fare permits) during the booking path or you can contact the airline directly after you have made your booking. To find information on the baggage fees and allowances applicable to any flight, please consult our Baggage Fee and Information Page; available through both our Customer Support Page and Digital Virtual Assistant.

We will review your call with our Customer Service team and provide coaching as required.

Rated 2 out of 5 stars

Double Booked!

The booking seemed to go really smoothly, but when I checked in for the first flight I was informed that both flights had been double booked, and unfortunately - on checking my bank statement - I found that I had also been double charged!
Can you please arrange a credit for the second charge? Ticket no. 2979764430207
Thanks

November 11, 2015
Unprompted review
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Reply from helloworld.com.au

Hello Jacqueline, please accept our apologies for your poor experience. Our Customer Serivce team will be in direct contact with you in relation to your matter.

Rated 5 out of 5 stars

Best flight options for the best affordable price

I tried several flight search engines, but most provided with a one fixed fare at a fixed departure time; whereas, Helloworld provided options to filter times of departure and arrivals which gave me more options that suited my personal needs. Other engines do not provide this option and so when I looked at what I wanted, Helloworld had the answers for me. So I went ahead and booked it. I had previously booked with Helloworld. Staff were happy tp assist with enquiries.

November 10, 2015
Unprompted review
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Reply from helloworld.com.au

Hi A Nelson D'Silva, thanks for your detailed review.

Rated 5 out of 5 stars

Ease and great price!

Helloworld was so easy to navigate and search for what you want with great competitive pricing NOT from budget BUT full service airlines! Great stuff! Glad I stumbled upon this service!

November 10, 2015
Unprompted review
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Reply from helloworld.com.au

Hi Simon, thank-you for your review and for stumbling onto our site!

Rated 4 out of 5 stars

Easy peasy

Very simple, clearly designed booking page and quick processing made my experience pretty much hassle free which is usually not my normal online scenario

November 10, 2015
Unprompted review
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Reply from helloworld.com.au

Hello robin, we apprecaite your review.

Rated 5 out of 5 stars

A pleasant helpful experience

I found the staff at Hello World to be extremely helpful, & they were able to get me the best possible price for the flight & car hire I required. Nothing was too much trouble & I would certainly do business with them again for any travel or holiday that I need to do.

November 10, 2015
Unprompted review
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Reply from helloworld.com.au

Hello patricia, thanks for your support and sharing your experience.

Rated 4 out of 5 stars

Worth a look for good prices

I found the best price here for accommodation in singapore. The booking process and follow up confirmation was all fine. However I always go to booking.com for full information about accommodation as their website is excellent in this regard.

November 10, 2015
Unprompted review
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Reply from helloworld.com.au

Hi YT, thanks for your review and your comments; which we have taken on board.

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