The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... See more
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Order number WBHMUSSL14739. I ordered this dress around 9:58pm EST on 4/6/26. The charge is still pending. I chose expedited shipping as the dress is needed by 4/27. I have emailed AND have not re... See more
Company replied
Took forever to come in then it looked nothing like the photos. Material was cheap, the color was different and the material was different than showed on the picture. Do not order from here.
Company replied
I ordered my daughter’s Quinceanera dress from them…I was worried that it wouldn’t get here in time and I ordered expedited shipping, but it arrived before expected and it was stunning!! I ordered in... See more
Company replied
Company details
Written by the company
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contact info
United States
- service@hellymoon.com
- hellymoon.com
1.8
Poor
277 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dress was not as described it…
The dress was not as described it looked very cheap and didn’t fit my daughter (was too small, I used the measurement guide) she wears a 6 or 8, I ordered the 8, it was too small.
I emailed hellymoon before the item arrived because it was late, and they were very responsive. I emailed them about the return, got one response right away, provided them with the info requested, and I haven’t heard anything since (5 days ago). I am close to my 14 day return window and very upset that they have stopped communicating. I have sent 4 emails over the last 5 days with no response.
Do not order from this company!!!!
My order number is WBHMUS12675
September 5, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Why is it that only 5 star reviews are…
Why is it that only 5 star reviews are acknowledged? I ordered a dress and am unable to track it with the given information. My event is this Friday, and so far, no dress and no response from customer service. I do hope someone will at least attempt to make this right. My order number is WBHMUS14530.
September 4, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Received dress but now can’t return because customer service doesn’t respond
I ordered a dress and it arrived in days however it is too tight. I do love the dress so I want to exchange it. However I emailed the customer service already twice and still haven’t received a response. My event is on September 29th so I’d really like to reorder the dress or get one from somewhere else if possible. How can I return or exchange this?? My order number was WBHMUS15106
August 31, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
No response from customer service
The dress we ordered did not match the online picture and it’s too big. I’ve emailed to return it, but no one is replying to my messages.
Order number- WBHMUS13524
I believe the reviews (all 5 stars!) on their dresses are false. I wrote one but it didn’t get posted. Hmm …
August 31, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
LISTEN TO THE 1 STAR REVIEWS
LISTEN TO THE 1 STAR REVIEWS.
NEVER ORDER FROM THIS WEBSITE/COMPANY.
Like other reviews I never received a confirmation email or order number, but they took my money. I immediately felt concerned and requested via PayPal to cancel the order. This company offered me a refund of 10%!…10%??! I insisted on a full refund they said keep the dress! I sad what dress I haven’t had one! They said what’s the order number? I said ‘that’s the point, you never gave me an order number!’ … anyway, long story short, I eventually got a full refund after threatening to escalate the complaint with PayPal.
Just save your time and stress levels by taking your custom elsewhere.
August 31, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
How long did it take to come in I…
How long did it take to come in I ordered a dress and it has not told my when it coming in? And I really need it to come in.Ok update the dress did not come in when it was supposed to  and I have emailed them twice and still no response
August 24, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Terrible Customer Service: Dodging the refund
I wish I had read reviews prior to purchasing from Hellymoon. Ordered 2 dresses and a pair of earrings. The first dress that arrived fit like a glove and my girl loved it! Second dress and earrings arrived separately. Earrings- adorable. Dress- Sizing was way off. Invoice said 4- a SMALL arrived. Fine. US 4-6 is often a small. Dress was super cute. BUT the bust/upper torso area was made for a 6-8 while the rest was 4-6. One has to be very top heavy to make this work. I carefully dissect the return policy and reached out as instructed. They replied back asking for pictures. I sent pictures of the dress, the package and the inside tag. Then they replied back w/ the policy. STALLING on providing the specifics to return. Of course, you know, you have 14 days from date your package arrives to process a return. I started the correspondence the SAME day I received the package. I have already reached out to my credit card company for charge back on the dress if Hellymoon does not give me the address in which to send the return. With that being said, only purchase from them if you are absolutely certain on the fit! Colors are difficult to discern on a computer monitor, so I am never worried about that. We are always okay w/ a small difference. What I am not okay is with a janky fit and a stonewalling customer service experience. BUY in THE US. SHOP where there is a solid, honest return policy (NORDSTROM, MACY's, etc). Shop local. Visit those local boutiques. My order number is WBHMUS 13113.
August 26, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Terrible service
Terrible service. I posted my return at the beginning on May, and have still not received my refund.
I followed all instructions completely.
My order number was WBHMUK1200.
Please review and respond, since you are ignoring my emails.
Update 15 August. After two more emails (the last one threatening another negative trust pilot review) I have finally got a refund, for two dresses that were sent back on 4th May. If you’re struggling to get a refund - keep contacting them. If you’ve never ordered with them - don’t.
July 31, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
This company doesn't even deserve 1 star
This company doesn't even deserve 1 star, for quality or customer service.
Tried to return a dress that didn't fit daughter (cost £113.) I had multiple "script based" conversations via Chat with the company and packaged and sent as instructed (cost £28 via Post Office tracked.) The item is recorded as arriving in China on 4 June and Chat are no longer interested.
A total rip-off, the dress was very poor quality, and to top it off the Post Office inform me now that the max I can claim towards it is £50...
June 1, 2023
Unprompted review
Reply from Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
about your order 230623574200075813…
about your order 230623574200075813 can't get a response about returning the item poor poor customer service never shop with them again
Item poor quality
July 1, 2023
Unprompted review
Reply from Hellymoon
Dear Amanda,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon
Received dress, too small, no returns
I did receive the item I bought, but it was much too small. Once you try something on, though, their return policy is that you can't return it.
June 21, 2023
Unprompted review
Reply from Hellymoon
Dear Emilie Rodgers,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@zapaka.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
Order #WBHMUS10930
Order #WBHMUS10930
Worst experience ever! My daughter ordered her prom dress from Hellomoon. We were sent a dress that was missing a strap to hold the back together. When I contacted the company they asked me what I would like them to do. When asked them to express a strap or a replacement dress so that it was here in time for the prom they refused. Instead they said I would need to send the dress back and pay for the return shipping or they could offer me a 10% refund and I can keep the dress. The dress was unwearable and my daughter’s prom was ruined!
April 30, 2023
Unprompted review
Reply from Hellymoon
Dear customers,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
Do NOT use this company
Awful service, one dress did turn up to which they offered 10% of its price to not return it. The second dress never has arrived. Awful business, do not let them have your money use other websites!
The reply below, does not mention that it was ordered a month a go, I didn't ask for tailoring its just a generic size 10 and after 2 weeks of emailing nothing has been resolved. I have asked for a cancellation, my money back...you get offered 10%! I. An copy and share all the correspondence if that is helpful to others so they can see the rigmarole that happens should you want to return it. Chinese company behind it with English address on label on the packaging.
May 6, 2023
Unprompted review
Reply from Hellymoon
Dear Liana Bernard,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is service@hellymoon.com. We are always here to help.
Kind regards,
Hellymoon Customer Care
Scam
Scam, as multiple others have said, you can’t return anything as they send you holding emails and then just stop replying. Quality is dreadful, normally check these sites but daughter said other people had ordered from them. Don’t do it, dreadful dress, dreadful customer service. And Hellymoon don’t bother replying to this, you have pointedly refused to send me return details so it’s a scam.
June 1, 2023
Unprompted review
Reply from Hellymoon
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
Wow you pay for a dress and it turns up…
Wow you pay for a dress and it turns up in a plastic bag , not good at all the quality is terrible £ 148 pound dress absoultey gutted I went to this site, . My daughters prom next week has left me upset and frustrated she won't be wearing it now need to find something else .
May 4, 2023
Unprompted review
Reply from Hellymoon
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@hellymoon.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Hellymoon Customer Care
We received the dress and it is really…
We received the dress and it is really lovely.
Hellymoon were great in contacting me after I posted on here.
Hellymoon I think you need to check your contact form on your website just to make sure its working and thank you for contacting me.
May 25, 2023
Unprompted review
Reply from Hellymoon
Hello Helen,
Thank you for taking the time to share your feedback! At Hellymoon, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
Please can someone contact us
Please can someone contact us. Waiting for a dress - expected last week. Order number #WBHMUK1532
May 17, 2023
Unprompted review
Reply from Hellymoon
Dear Naomi Jones,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is service@hellymoon.com. We are always here to help.
Kind regards,
Hellymoon Customer Care
Do not use this company it's a scam
Do not use this company it's a scam! Showing as a UK trading company and if you want to return they confirm to ship the goods to China at your own cost!!!!!
May 19, 2023
Unprompted review
Reply from Hellymoon
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
DO NOT ORDER FROM THIS COMPANY - SCAM ALERT
DO NOT ORDER FROM THIS COMPANY!
Impossible to return an item. Customer service responds days later without information on how to return. COmpany is a nightmare to deal with. There are no labels or sizes in dresses, yet they ask for photo's of the labels for return.
Avoid the frustration and stay away from this comapny.
Hellymoon - here are my 2 orders I now need credit for both.
I've already contacted "customer service" multiple times, so pls do not respond to this review by asking me to contact customer service.
WBHMUS11388
WBHMUS11078
May 15, 2023
Unprompted review
Reply from Hellymoon
Dear customers,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
DO NOT order
DO NOT order! They are a scam! I had to get in touch with my bank and postal services which they told me it’s all fake they changed my tracking number to a fake number so I could not track my order and then I got the notification it was delivered I got NOTHING! And I called and they said my address wasn’t on my package and it was 4 ounces meaning it was a letter NOT EVEN THE DRESS! Hellymoon does not reply and if they do it’s days later after you email even when it’s supposed to be 24 hour service. Save your time!
May 14, 2023
Unprompted review
Reply from Hellymoon
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
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