GDPR non-compliance and uncontrolled…
GDPR non-compliance and uncontrolled spam from ActiveCampaign
I am both a customer and a victim of repeated unwanted emails from ActiveCampaign — and this situation has been ongoing for over 5 weeks.
Despite:
- Multiple unsubscribe attempts
- Explicit written requests to stop all emails
- Direct exchanges with their support team
- Confirmations from their side that I was “successfully removed”
=> I am STILL receiving their emails.
Even worse:
- The unsubscribe link confirms that I am already unsubscribed
- Their support keeps asking me to repeat basic steps I have already done multiple times
- I provided full technical email headers proving the emails are sent directly by their own infrastructure
Yet they continue to deflect responsibility or send irrelevant automated responses
At this point, this is no longer a “technical issue” — this is either:
- a serious failure in their system
- or a complete lack of control over their own platform
Both are extremely concerning for a company whose core business is email marketing and GDPR compliance.
Let me be very clear:
If ActiveCampaign cannot even guarantee proper unsubscribe handling for its own emails, how can their clients trust that their campaigns are compliant?
This raises a major risk:
Their users may believe they are GDPR compliant while their emails continue to be sent against recipients’ consent.
As of today:
- The issue is still unresolved
- Support responses are repetitive and ineffective
- No concrete action has been taken despite weeks of escalation
This is unacceptable.
I strongly advise anyone relying on this platform to question the reliability of their compliance mechanisms.
Because if this can happen at their level, it can happen to you.