House of Fraser Reviews 

Absolute Thieving Scum! Waited a week for a delivery which had an item missing. Impossible to receive my Credit. Returns are non existent. The worst shower of Crap I’ve had to deal with. You can stick my Stolen £9.50 where the sun doesn’t Shine.

Matthew the senior advisor from sports direct UK. House of Fraser could not be more unprofessional.
His service was appalling. If I could give him less than one star I would . I am surprised how he got the job in the first place .
I will report him and the whole experience to trading standards.

Ordered Hugo body warmer tried it on didn’t like it put it straight back into original packaging with labels in tact printed off label for 5 pounds sent it back only for it to be returned week later saying no refund will be given don’t try send it back we will not accept it no explanation why no refund in perfect condition cant get through to customer service will not answer emails absolutely disgusting customer service and reading other comments they are obviously trying to rip everyone off and don’t care avoid all his stores.

I wish I read these review before ordering. Shocking quality, wrong sizing, expensive delivery and return costs. This is the first and last time I order from this company.

I had to return two items to be told that no refund would be offered. When I questioned this, I got a curt response from the lady on the till saying that it is HoF policy to only issue credit, as stated on the till receipt, which says refunds will only be offered in accordance with your staturtory rights - that's very ambigous and not at all helpful. Her attitude was not helpful or even remotely apologetic. I will never shop at House of Fraser again. Appalling service in this day and age.

Appalling service. No order details email and no communication either. Half of my order is missing and I can't get any sense or replies. There is absolutely nowhere to turn with this one. I am now forced to go to my paypal account in the hope that they will help me.
APPALLING SERVICE. HALF OF MY ORDER IS MISSING AND THEY WON'T REPLY TO ANY OF MY MESSAGES. DISGUSTING.
This it the second time I have been stung by this company; it certainly will not happen again.

Scam company. Ordered an expensive overshirt that needs to be sent back but Frasers never sent me a email with the order number on which u need to return an item. Tried talking to the Customer Service bot a few times but kept getting cut off after 15 minutes of the chat window open while waiting to speak to someone.

They sold me a faulty item - CK leggings and in the closing down store would love to give me a replacement as they recognised that I was right. Then told me they would refund my money £7.50 approx but never did it. I am still waiting for this refund to be made. So unfair! I am years now not shopping anymore I will never shop from this not honest store.

I returned three items and only received a refund for one. No response from seller.

DO NOT USE unless you are certain you won't send it back. The customer service is non-existent and they want to make it as difficult as possible to make returns so you end up not bothering!!! The online portal took over a week after my order to be able to find my order number to process a return. Then I had to pay for the return and it would not accept two different bank cards. No customer service number, live chat or anything useful on their website. I ended up having to get in contact with them on twitter. Absolutely awful company.

Excellent company I purchased two Swarovski pens and phone cases these items were discounted and arrived today even though I placed my order on Thursday and paid for normal postage. The items arrived in perfect condition. I’m very impressed by this company and I highly recommend them. ⭐️⭐️⭐️⭐️⭐️

I ordered two items, one was correct and the other came wrong. I am being asked to pay another £5 for the return, nobody answers the phone when I try to call, my emails to their “customer service” don’t get delivered for some reason. This is the worst experience I have ever had, I wish I hadn’t bought anything from them to begin with. I would not recommend, such a disappointing experience. Order number HOF0000088000664

I recently visited the perfume department in Fraser's in Buchanan St Glasgow and was served by a delightful girl called Megan who was absolutely fantastic! she helped me get an aftershave for my son, giving me suggestions and ideas of how to blend 2 different bottles! She gift wrapped my purchase (Versace Eau Fraiche) and gave me a few samples as well. She is a credit to your company and I couldn't have been more satisfied with the experience!!
Janine Fleming

Unable to make a return as their system isn’t functioning. No way to contact customer service. Will now miss the window for returns.
Appalling management and service.
Order: HOF40000087855092

Do not risk ordering anything from them! You won’t be able to return it.

Terrible customer service, no returns. I am denied my right to return goods. I try to make a return, but impossible. I stop buying from House of Frasers !
Order no. HOF40000087849069.

Absolute joke of a company
£5 for delivery even tho the order was £200, one off the items I ordered size xl when it arrived I have never seen a xl that size… more like xxl so had to be returned where once again £5 for the pleasure of them sending the wrong item.
Gave them the benefit of the doubt and placed another order to the value of £100 yes again £5 delivery charge, now this order had the same item has I had previously ordered but in 2 more different sizes has we wanted the item so I took it on board that I would have to pay the £5 return fee now trying to get the item returned is a absolute joke!! Website keeps coming with with error
I DID GIVE THEM THE BENEFIT OF THE DOUBT BUT TRUST ME I WILL NOT BE USING THEM AGAIN JOKE

I would not give any star to this scam company but unfortunately I had to pick one star in order for me to be able to write this review.
My advice to you is never ever order from Frasers because they will scam you.
I ordered 4 items from them around end of March 2025. After I placed the order I received an email saying one of the items will come separately from their partner called GET THE LABEL which they didn’t inform me about when I was placing the order. I received all the four items eventually but they were not suitable so I requested to return them back. At that point they said you can only return three items to Frasers directly but the fourth item I have to post to GET THE LABEL. Anyway I posted three items to Frasers and they refunded me. Then I posted the fourth item to GET THE LABEL and I have a proof that they received it on 8/4 but still to this date I didn’t receive my refund of £139.99. I raised this issue with them via chat several times with no resolution yet and they are not even bothered to understand my case. They keep sending me responses saying that they refunded me for the three items I sent back and they have no insight or bother to read the notes and understand that their partner get the label didn’t refund me for the fourth item.
I lost hope so now I am going to contact my Visa card company so that they can raise it with them coz I am tired of this nonsense.

Has anyone else been threaten with court. I did not receive my items, so asked for a refund, they refused saying they been delivered. So i did a chargeback and won. Now they saying i got ten days to pay 375. When it came to 52. Honestly worst company i ever dealt with. Well i not paying a penny as i not in the wrong. This company is

Refused a refund for an item I returned. No reason given. I know the item is was returned the same as it was received (including damaged packaging) as it was never tried on!
I will never buy from this company again as they can’t be trusted.

I have just placed an order with house of Fraser and applied a 10% discount code from discounts for teachers. The price was reduced from £70 to £63 and I continued to checkout. To my surprise on checkout the discount code was removed and I was charged full price!
I contacted house of Fraser and explained what had happened to be told that once an item has been checked out they can not add or refund any discount codes!
Anyone using a discount code please be very careful when checking out!