Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
Company replied
We are using Helping Hands in Warwickshire for my elderly mother who is at home by herself. We find the carers and the office people to be caring, trustworthy and reliable, and we don’t know where we... See more
Company replied
Helping Hands middlesbrough are a brilliant team we get the same carers visiting each week and the office staff are very helpful with updates. There is a gentlemen that works in the office, I cannot... See more
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Company details
- Home Health Care Service
- also in
- Aged Care
- Emergency Care Service
- Home Help Service
- Home Help Service Agency
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Carers really good sometimes office not…
Carers really good sometimes office not good with communication
August 24, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review.
We are delighted to hear that you have found the carers that visit to be really good and also appreciate you bringing to our attention that you have found that sometimes the communication from the office not the best.
Your comments will now be shared with the team in Torquay to look into.
Kindest regards
Katie
It is nice to have regular cleaning…
It is nice to have regular cleaning hut it's such a relief in particular not to have to worry about getting my rubbish out. I can manage to shift it from the house but I cannot safely lift the bags into the bins or move the bins around.
The helpers I have had so far have been pleasant, willing and helpful.
I think, if the helper has done all I need, they should be able to go even if the hour is not up. At the moment we sit there trying to make conversation when we both have problems understanding one another's accents. I have plenty of people to talk to and really don't need any more.
August 12, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that having regular cleaning support and in particular someone to take the rubbish out has been such a relief. It is also great to the helpers so far have done everything you need and have been pleasant, willing and helpful.
We will be sure to share your feedback with the team in Harrow including your comments about visit duration.
Kindest regards
Katie
Well trained staff very professional…
Well trained staff very professional and anticipate my needs showing me nothing but dignity
August 21, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
I am delighted to hear that you have found our team to be well trained, professional, and attentive to your needs. Providing care and support with dignity and respect is at the heart of everything we do, so it is wonderful to know that this has been reflected in your experience.
We will be sure to share your feedback with the team in Torquay who will be pleased to read your comments.
Kindest regards
Katie
Kind, Flexible - Would Recommend
Helping Hands, Ramsgate. I can't recommend them enough. Gemma, who came out to speak to us, was so helpful and a pleasure to deal with. In a very short space of time (three days) HH had carers lined up. They also took on the specifics of the help we required. It's bespoke and it's also ad hoc so they do as much or as little as you need. In our case, they helped Mum transition back into her usual routine after her knee replacement. She didn't require personal care so they came and tidied up and made up cups of tea. That sort of thing. It was such a help for us to have someone check up on Mum in what was a stressful time. She was very comfortable with having them visit and liked all the carers - a nice bunch!
August 21, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
I am delighted to hear about your positive experience with our Ramsgate team. It is wonderful to know that Gemma was so helpful and supportive, and that we were able to arrange care so quickly to meet your family's needs. We understand how important it is to provide flexible, personalised support, especially during recovery from an operation, and I am pleased that the visits helped your mum settle back into her usual routine comfortably.
It is also lovely to hear that your mum felt at ease with our carers and enjoyed their visits during what was understandably a stressful time for the family.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are please to hear you found Lisa to be very helpful, proactive and prompt during your experience.
Your feedback will be shared with Lisa and the team.
Kindest regards
Katie
Efficient and informative
Friendly, informative and clear explanation of the process.
Understanding of our needs and sympathetic to the situation.
Lisa was very helpful.
Good service with no sales patter.
August 19, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review based on your enquiry, we really do appreciate it.
It is great to hear you found Lisa to be friendly, helpful and informative whilst providing a clear explanation of our process.
We are also delighted to hear you found her to be sympathetic and understanding of your situation and needs.
Your feedback will be shared with Lisa and the new enquiries team who will be happy to read your comments.
Kindest regards
Katie
You were there at short notice when I…
You were there at short notice when I needed you for my sister.
August 13, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear the team in Horley were able to help you at short notice when you needed support for tour sister at short notice.
We will be sure to share your feedback with the team.
Kindest regards
Katie
Very professional and friendly
We were delighted with the care received for a family member who was taking a short break away from home.
They were punctual and very attentive and made the short break an enjoyable experience.
August 3, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you were delighted with the care your family member received whilst having a short break and it is great to hear they were punctual and very attentive which made the break an enjoyable experience.
Your feedback will be shared with the team in Blackpool who will be delighted to read your comments.
Kindest regards
Katie
Continuity works the best
Having the same carer has made my experience with Helping Hands really enjoyable. However all the carers who have been to my home bar one have been excellent.
August 20, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that having the same carer has made your experience with Helping Hands so enjoyable. We are also delighted to know that the carers who have visited your home have provided such an excellent standard of care and support.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
great people i have.
August 19, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to learn the people who visit are great, we will be sure to share your feedback with the team in St Albans.
Kindest regards
Katie
Very happy with Helping Hands…
Very happy with the 24/7 care provided to my elderly parents by Helping Hands carers Martha and Lorraine.
Being able to remain in their own home with first class care gives me great peace of mind knowing they are being well looked after in a place they are familiar with.
August 12, 2026
Reply from Helping Hands Home Care
Good afternoon
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you are so happy with the 24/7 care provided to your parents by Martha and Lorraine. It is wonderful to know that their support has enabled your parents to remain comfortably in their own home, while giving you peace of mind that they are receiving first-class care.
We will be sure to share your kind feedback with Martha, Lorraine, and the Stourbridge team, who will be delighted to read your comments.
Kindest regards,
Katie
The carer Ottah
The carer - Ottah was fantastic last time. Everything about Helping Hands has been really amazing.
February 7, 2026
Unprompted review
Reply from Helping Hands Home Care
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Ottah was fantastic and that you have had such an amazing experience with Helping Hands. It is wonderful to know that the care and support provided have made such a positive difference.
We will be sure to share your kind feedback with Ottah and the wider team, who will be delighted to read your comments.
Kindest regards,
Katie
Helping Hands review
Very good care company, have
Been useing them for the past 4 years and been very happy with the service.
All staff are helpful and polite
And look after all my mums needs
I would highly recommend helping Hands service to anyone.
August 19, 2026
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you have been using Helping Hands for the past four years and have been so happy with the service you have received. It is wonderful to know that our staff have consistently been helpful, polite, and attentive to your mum's needs.
Thank you also for your recommendation. Feedback such as yours means a great deal to us and the team.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
She was a treasure
Just for clarification, Mrs Kyte made all the arrangements, but the care was for my wife, Maureen Morley, and I of course paid the fees.
I did not find your admin totally user-friendly, not least when, having paid the full amount in advance, I subsequently received an invoice for the first couple of weeks. I was later told this was purely procedure.
Understandably, Fatima got off to a shaky start, but as soon as she became acclimatised, she was a magnificent carer. She made Maureen feel really at ease, the looked after all her needs, including intimate washing, she conversed with her, and in fact made sure she was always as comfortable as possible.
Fatima also clicked really well with our more-than cleaning lady, and indeed became so much part of our little entourage that both sides were sorry when the time came for her to leave.
She is a treasure and deserves the best references possible.
Your admin, and indeed the PR of your image... Needs tightening up.
Christopher Morley
August 12, 2026
Reply from Helping Hands Home Care
Good morning Christopher,
Thank you for sharing your experience and for highlighting both the positive aspects of your journey and the areas where you feel improvements could be made, we value all feedback and are always looking for ways to improve.
We are delighted to read your kind comments about Fatima and the positive impact she had and made Maureen feel at ease how she became such a valued part of your household. We will ensure your comments with both Fatima and the relevant teams to look into.
Kindest regards
Katie
Louise was very kind
Louise was very kind, helpful and reassuring. She called back when she said she would and care was arranged quickly, efficiently and with empathy.
August 18, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really appreciate it.
We are pleased to hear that Louise was very kind, helpful and reassuring during your enquiry. It is also great to hear she called back when she said she would and was able to arrange care with empathy, quickly and efficiently.
Your feedback will be shared with Louise and the team who will be delighted to read your comments.
Kindest regards
Katie
Always feel reassured knowing this team…
Always feel reassured knowing this team is looking after my elderly relative.
August 18, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you always feel reassured knowing your elderly relative is being looked after by our team. Providing dependable, compassionate care and giving families peace of mind is incredibly important to us, so it is wonderful to know that our support is making a positive difference.
We will be sure to share your feedback with the team in York who will be pleased to read your comments.
Kindest regards
Katie
Great customer service over the phone
Great customer service over the phone. Efficient and pleasant in manner.
August 18, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you received great customer service over the phone. It is wonderful to know that the team member you spoke with was both efficient and pleasant, as providing a friendly and professional service is something we strive for.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
The staff and clients are amazing but…
The staff and clients are amazing but the lack of compassion or professionalism from office and management ruins the whole business . As long as calls are covered the office staff do not care where they send the carers , so many miles between calls , and don’t care about continuity as long as the stats are looking good for management . From experience , the only thing holding this place together is the dedication fom the amazing kind carers . Peterborough branch
August 20, 2025
Unprompted review
Reply from Helping Hands Home Care
Good morning,
We are very sorry to receive your review and read your comments.
So we may look into your concerns could we kindly request you provide us with the name of the branch to which your comments refer.
Please email me directly at kathryn.wilson@helpinghands.co.uk
Update -
Thank you for updating your review, our dedicated Customer Experience Team work hard to speak with all carers and customers from each branch to gain a better understanding of what we do well and what improvements can be made. We would welcome the opportunity to verify and look into your experience further. if you feel comfortable please email us with further information.
With kindest regards
Kathryn
I approached Helping Hands to assist…
I approached Helping Hands to assist use with my farther who has onset Alzymers but insists he keeps his independence, struggling at the basics such as cooking cleaning general hygiene. The phone call was very friendly asking all the right questions, understanding and patient. Rashurd was very polite and friendly. Their system was explained in detail and arranged for a home visit to meet family and discuss a way forward with Helping hands. Very impressed so far.
August 17, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to read about your positive experience with Helping Hands so far. It is wonderful to hear that the initial conversation was friendly, understanding and patient, and that Rashurd took the time to explain our services in detail while answering your questions.
We are also pleased that the home visit has been arranged and that you have been impressed with the service you have received to date. We hope we can continue to provide the support and reassurance you and your family need moving forward.
Your feedback will now be shared with Rashurd and the team who will be pleased to read your comments.
Kindest regards
Katie
An Efficient and Caring Service
My Wife has Alzheimer's and mobility problems. It takes 2 people to move her safely. Helping Hands send 4 carers each day to get her up and dressed, help with 2 walks per day and to get her ready for bed. They send an extra carer if I need to go out for sometime. The carers are clearly well trained and write a report on each visit to provide continuity. I have used them for well over a year and am entirely satisfied with their service.
August 17, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear how satisfied you have been with our service over the past year. Supporting your wife with Alzheimer's and mobility needs requires a dedicated and consistent approach, and it is wonderful to know that our carers have provided the assistance needed with daily routines, walks, and additional support when required. We are also pleased that you have found the team to be well trained and that the visit reports help provide continuity of care and peace of mind.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
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