I really needed to get a cleaning person at short notice. I know from experience how difficult it can be to get someone trusted and verified and who doesn't make demands that your house be in a certai... See more
Company replied
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See what reviewers are saying
Fast and convenient way to find a trusted local cleaner. Everything can be done online, including communication and payment. Our cleaner was great and we’ve booked a regular clean through the app. The... See more
Company replied
It's kindof like speed dating for cleaners. I have really struggled previously to find regular cleaners. This is the second time we have used Helpling. Within a couple of days of posting my requiremen... See more
Company replied
Helping has made finding a cleaner much easier. we have sourced an excellent friendly , reliable lady. Payment is through the site making it very convenient. Thanks Helpling.
Company replied
Company details
Information provided by various external sources
Helpling is an online marketplace that helps match busy people with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Contact info
Ireland
- info@helpling.ie
- helpling.ie
4.3
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
convenient booking system
It is very convenient to be able to book and pay through the app and receive a proper invoice.
September 21, 2023
Reply from Helpling Ireland
Thank you Kerstin!
We're happy to be an easy solution for you and your household!
Helpling Team
Reliability and Customer Support don't exist
I had a for-nightly booking
Out of my last 7 appointments only 2 have actually happened with 3 different cleaners
All this changing means I spend hours on app and with email trying to get a cleaner
Response from company is to give you company history a standard copy and paste reply, your just talking to a robot
My current clean is six weeks overdue and yet they still haven’t provided me a cleaner
Customer support dosnt exist and reliability of cleaner is even worse
21 sept 2023 Reply to company comments:
Your comments are factually incorrect
1. You did not get me a cleaner each time I asked I haven’t had a cleaner in since 10 aug
2. When a cleaner is booked they never turn up just like todays cleaner that not providing me a cleaner
3. I have not booked a cleaner for next week nor do I want one as I will never use your company again if any cleaner from your company comes to my door they will be sent away
You respond here telling untruths but yet you don’t speak to me directly that is just shameful you, I’m my opinion are a disgrace of a company
September 21, 2023
Unprompted review
Reply from Helpling Ireland
We are sorry that you had an unsatisfactory experience with the cleaners working with our platform.
First of all, I would like to point out that you did not receive a reply from a robot, but from one of our operators who did her best to help you each time you wrote to us, finding a replacement the last two times you contacted us, and looking for a solution today.
The reason why we could not solve your problem today is that you had requested a replacement absolutely by tomorrow, and unfortunately no operator accepted the job for tomorrow.
The cleaners on the Helpling platform are independent operators, so they are directly responsible for their own decisions regarding appointments.
However, we see that you have independently booked a service for next week, despite the fact that in emails to our customer service you repeatedly threatened to go elsewhere if you did not receive the service by tomorrow.
We feel it is fair to point this out, given the tone of your emails and review.
Regards, Helpling team.
New cleaner
I was able to select a cleaner for a day and time that suited me. She was on time, and even stayed longer than her 3 hours
August 31, 2023
Reply from Helpling Ireland
Dear Marina,
It's a pleasure to read your comment!
Thank you very much, Helpling Team
Reply from Helpling Ireland
Dear Zac,
Thank you very much for your comment!
Helpling Team
The best app and patricia is the best
August 28, 2023
Reply from Helpling Ireland
Dear Fatemah,
Thank you for this great feedback!
Helpling Team
Reply from Helpling Ireland
Dear David,
we're glad to read that we could offer you a good solution!
Thank you for your feedback, Helpling Team
Easy to book an excellent cleaner at…
Easy to book an excellent cleaner at short notice, no detailed contracts etc. would certainly recommend this service.
August 14, 2023
Reply from Helpling Ireland
Dear Christina,
thank you for your feedback! We're glad that you found in Helpling an easy and useful solution for your household.
Helpling Team
Best money I’ve spent in months
Best money I’ve spent in months! Very happy to recommend!
August 10, 2023
Unprompted review
Reply from Helpling Ireland
Dear Louisa, we're happy to read that we could be helpful for you and your household!
Thank you for your feedback, Helpling Team
i would give the over all service a 3 stars
i would give the over all service a 3 stars
ive used the service about 6 or 7 times now and i will continue to use it. ive had 3 different cleaners. ideally i would have liked to have the same person each time but i on 2 occasions that the cleaners did not show up on the day.
what i like about the app is its ability to get you a cleaner if the booking is canceled in advanced, one time the cleaner told me in advanced that she wont be able complete the job. helpling then sends out your job to other cleaners that might want the job. all i needed to do was log on and accept the job.
the only reason ive knocked off 2 stars is because it has been unreliable so far but when the cleaners do show up its has been good.
July 14, 2023
Reply from Helpling Ireland
Dear Alan,
firstly we would like to thank you for the positive part of this feedback: we're happy to read that you found the app useful and easy to use.
For the negative part, we really apologize. We understand that reliability is an issue and we work daily to try and minimize any kind of hassle for our customers. Unfortunately - by working with self-employed provider - sometimes unforeseen events can happen but we are doing our best to improve on this side too!
Thank you, Helpling Team
Fantastic service very easy to book
Fantastic service very easy to book. Did everything I asked and place looks great. Working mama should have done this ages ago!
August 10, 2023
Unprompted review
Reply from Helpling Ireland
Dear customer, thank you for this great feedback! Always happy to support you and your family, Helpling Team
very reliable and trust worthy platform…
very reliable and trust worthy platform with great cleaners
February 8, 2023
Reply from Helpling Ireland
Thank you for this nice feedback, Sinead!
Happy to be helpful to you and your household.
Would recommend
Very easy to book and to communicate with the booked cleaner. Cleaner very professional, did everything we asked for.
July 21, 2023
Reply from Helpling Ireland
Dear Vila,
we're really happy to read that you were satisfied with both the platform and the cleaner.
Thank you! Helpling Team
Easy Peasy
Everything worked very easily with the booking and payment part and the cleaner was great and did a fine job
July 11, 2023
Unprompted review
Reply from Helpling Ireland
Dear Jonathan,
we're really happy to read that you found Helpling to be a great solution for you and your household.
Thank you for your feedback! Helpling Team
Reply from Helpling Ireland
Thank you, Roberto.
Happy to be useful! Helpling Team
Recommend highly!
Very easy booking process and automated payment function is great. No need to have cash ready for cleaner. Elenice did a briliant job so quality of clean was also to a very high standard.
July 5, 2023
Reply from Helpling Ireland
Dear Colin,
we're really happy to read your appreciation comment and to be an easy solution in finding the help you needed for your household.
Thanks for the feedback! Helpling Team
Very friendly cleaner and went all out…
Very friendly cleaner and went all out for helping. Couldn't expect more.
June 26, 2023
Reply from Helpling Ireland
Thank you very much for this great feedback! Happy to be helpful to you and your household.
Helpling Team
Easy to organise
June 22, 2023
Reply from Helpling Ireland
Thanks for your feedback, Cliona!
Helpling Team
Very easy to use
Very easy to book a cleaner and change bookings as needed.
June 22, 2023
Unprompted review
Reply from Helpling Ireland
Thank you very much for this nice feedback, Ana! We're happy our platform can be useful and stress-free.
Helpling Team
Trustworthy company
Trustworthy company, quite a few options to choose from. I didn't have to wait too long to get a cleaner
June 17, 2023
Reply from Helpling Ireland
Dear Sandy,
thank you for your nice feedback! We hope to keep up the good work and be able to earn the last star soon.
Helpling Team
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