Helpling Reviews 1,434

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Alexandra is a real life savior and did a very good job on cleaning our home. Alexandra is very independent and cleaned everything thoroughly and according to our wishes and needs. We were very impres... See more

Rated 4 out of 5 stars

Helpling is a great site to use because it is easy to manage and you can schedule your appointments as it best fits you. If you are on holidays it's possible to cancel the appointment and if you need... See more

Rated 1 out of 5 stars

Worst cleaning company ever. Booked with them several times within a month. Each time, either the helper doesn’t show up, or shows up hours late or ends up going to a different location. I kept bookin... See more

Rated 5 out of 5 stars

I hired helping recently for the moving out cleaning of our rented unit. The Girls did a fabulous job, they were open for suggestions and inputs. It was a great n hassle free experience. Helping has... See more

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4.1

Great

TrustScore 4 out of 5

1K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great idea and service

Great idea and service. smooth interface to navigate and generally very good providers are available. Lots of variety and clear descriptions. I am very pleased with this service because you can try out several different providers or commit to a particular one.

September 4, 2020
Unprompted review
Rated 5 out of 5 stars

100% recommended

The application was really easy to use and we got quickly some cleaning without the hassle. I would try it again definitely.

August 31, 2020
Unprompted review
Rated 5 out of 5 stars

It's a trustworthy service

It's a trustworthy service. The cleaners have their IDs checked by Helpling, and I think also receive covid-compliant cleaning training. I ordered a cleaning service once, the clearner came on time, the costs that i agreed to, was subtracted from my account after cleaning was done.

August 3, 2020
Unprompted review
Rated 1 out of 5 stars

Helpling says "We're not the employers of the cleaners. You'd fix your problem with the cleaner yourself."

When you have any problem before/during/after your cleaning booking and need to contact their call centre, the first thing they say is "We're not the employers of the cleaners. You'd fix your problem with the cleaner yourself." So, better you try other cleaning services.

August 1, 2020
Unprompted review
Helpling logo

Reply from Helpling

Hi Lütfi, thanks for your feedback. Partly this is true because technically it is your cleaner. In this case, the problem you had with your cleaner and the cancellations fee was that complicated that we've kindly asked you to contact your cleaner to solve it. In case their still something I can do for you then please let me know. Kind regards, Elroy from Helpling

Rated 5 out of 5 stars

I am very happy with the helpling…

I am very happy with the helpling service. I had called customer service once and they where very helpful. also I am very happy with the cleaning lady that I got from them, it is easy to search for someone you like. I totally recomend it!

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

Recently started with Helpling and…

Recently started with Helpling and overall feel really good with their service. Communication between Helpling is always really good and received a quick response from them. Recommend this service highly

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service!

This service is excellent as the website works easy and it’s great to see that the platform is covid-19 proof. Cleaners do protect themselves and the customers wearing gloves and a facemask during the cleans.

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Recommendation

For 6 months already, I have had a cleaner booked on a weekly basis to clean my house in Amsterdam. I am satisfied with the Helpling platform and the punctuality, professionalism, and service of my cleaner. I can count on my cleaner even now in this pandemic whereas my cleaner wears protection gear. I’m very happy with Helpling and they will continue to have me as a customer.

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Very satisfied with Helpling

Very satisfied with Helpling. I have been matched with Anna and she is a great cleaner, she comes in every week and does a perfect job as she is reliable and professional. During the pandemic she was pro-active by wearing gloves and a mask.

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Extra satisfied during the pandamic

I am very satisfied as Helpling took my request in account and connected me with a proffesional cleaner. Joana was even wearing gloves and a face mask to protect me and herself during the pandamic.

July 15, 2020
Unprompted review
Rated 5 out of 5 stars

Easy to use and amazing service

I've been using Helpling for a year now. Very transparent service and reactive customer service. The platform is very easy to use and the cleaners were always on time and serious.

July 15, 2020
Unprompted review
Rated 5 out of 5 stars

Professional cleaners

I am very satisfied with my cleaner that cleans my apartment on a weekly base. The service is professional since cleaners wearing facemasks and gloves during the Covidpandemic.

July 14, 2020
Unprompted review

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