HeMed Reviews 94

I paid £99 for the HeMed Weight Loss Programme. The key details of what was required to use the service were not properly disclosed before purchase, which made the programme unusable for me.

When I requested a refund, they refused to return the full amount and only offered £40, keeping £60 despite the fact that I never even received the jab. The blood test kit remains unused — only the outer seal was opened to scan the barcode. Claiming the kit alone justifies keeping £60 is unreasonable and misleading.

This was a poor customer experience with hidden conditions and unfair refund handling. I would not recommend HeMed based on how my case was treated.

Edit after company reply:
HeMed’s reply is misleading. I paid £99 for the full programme including a jab, yet the jab was never delivered. The kit is unused (only the outer seal opened to scan the barcode). I even went through the signup process again to check in case I had missed something — at no stage before payment is the scale requirement disclosed. Their claim that this was “clear from the start” is simply not true. Keeping £60 for an unused kit while failing to provide the jab or disclose key conditions is unfair and unreasonable. I have now raised the matter with my bank.

Extra note:
What makes this worse is that HeMed is the same company group as SheMed. A few months ago, when I purchased through SheMed and changed my mind, they refunded me in full with no issue. Yet under HeMed, for the same situation (unused kit, no jab delivered), they are keeping £60. This shows inconsistent and unfair treatment of customers under their different brand names.

Next note:
Since posting my review, I noticed that HeMed edited their response. In their first reply they claimed the scale requirement was shown “from the very first visit” and “reiterated multiple times” during checkout. After I pointed out this was untrue (I went through the signup process again and confirmed it is not disclosed before payment), they quietly removed that claim. This only confirms that the information was not clearly presented to customers, and their original reply was misleading.

Been struggling with my weight for the better part of a decade. Tried everything, but nothing stuck. My wife referred me to Hemed and she told me that that it was designed specifically for men.

Getting started on Mounjaro has been incredible at shutting down the constant 'food noise' in my head. For the first time, I feel in control of my appetite, not the other way around.

The support from the Hemed team has been great – regular check-ins and practical advice on food and exercise that actually fits into a normal life.

The results speak for themselves. I have more energy, my clothes fit better, and I just feel more like my old self. If you're a bloke who's fed up and on the fence, I can honestly say give Hemed a go. It's been brilliant for me.