Hemp Direct Reviews 28

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I have been a frequient customer of CBD Direct in the past but lately I've have repeated and serious problems with putting sales through. My same customer info, same card, NOT same service. Credit ca... See more

Rated 5 out of 5 stars

Hemp Direct is an awesome business. If you call them on the phone you get to talk to real person. They offer several coupon codes to help reduce the cost and offer free shipping. All the products sol... See more

Rated 1 out of 5 stars

Have given you one star because I have Not Received Product ordered from Hemp Direct. Was just wondering today where it was? Will gladly amend this rating when product received... thanks for your att... See more

Rated 5 out of 5 stars

Easy to use website. My order is shipped usually within 24 hours and have it a few days later. Great customer service. When I’ve had questions about a product the response time is very quick. I would... See more

Company details

  1. Herb Shop

Written by the company

Hemp-Direct was founded in 2016 to bring high quality and affordable Hemp based CBD products to everyone. We pride ourselves with quick shipping and outstanding customer service. All of our tinctures use hemp seed oil as the carrier oil. Full panel 3rd party testing is done on each batch. Read our reviews!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

28 reviews

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Rated 1 out of 5 stars

If you experience similar troubles with a online purchase and you can't reach anyone there to talk to and resolve the issue, Stop! ,

I have been a frequient customer of CBD Direct in the past but lately I've have repeated and serious problems with putting sales through. My same customer info, same card, NOT same service. Credit card denied repeatedly sighting first one detail then another and prompting customer to try again, each time, And often credit companies apply a charge against the card holder Each Time THey apply the account for a sale. CBD doesn't collect this money but the card holder does! Does somebody at CBD Direct think this is a cute joke? I don't I think so at all. Further for a company that has become a significant recreational hemp dealership they tend to
make it a hard, slow or near impossible to contact them with such problems. This behaviour has occurred more than once as well. I think it's possible they might think they are too big and business too good to care about a few complaints

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Topical

I've used this topical hemp before, with excellent results.
Therefore, I try to keep it in supply.
My order is always promptly acknowledged, and delivered!

February 1, 2021
Rated 1 out of 5 stars

Product Not Received

Have given you one star because I have Not Received Product ordered from Hemp Direct. Was just wondering today where it was? Will gladly amend this rating when product received... thanks for your attention to this matter, Susan Avery

December 8, 2020
Rated 5 out of 5 stars

Hemp Direct is an awesome business

Hemp Direct is an awesome business. If you call them on the phone you get to talk to real person. They offer several coupon codes to help reduce the cost and offer free shipping. All the products sold are pure and of the highest Quality. Love doing business with Hemp Direct.

November 25, 2020
Rated 5 out of 5 stars

Awesome Company. Highly Recommend!!

Everytime I write them with a question, they get back to me the same day(sometimes within the hour). They wrap each bottle in bubble wrap. I receive my order in 2 to 4 days. Awesome Company. Highly Recommend!!!

November 11, 2020
Rated 5 out of 5 stars

CBD Ointment

The CBD ointment was delivered very quickly. It helps relieve aching in my husband's hand. I will probably be purchasing it again.

October 27, 2020
Rated 4 out of 5 stars

Good product

The people at Hemp-Direct are very good. They get your product to you usually within a couple days of ordering. And they are really very reasonably priced as well. Thank you Hemp-Direct.

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website. My order is shipped usually within 24 hours and have it a few days later. Great customer service. When I’ve had questions about a product the response time is very quick. I would highly recommend Hemp Direct for their products and their customer service.

September 6, 2020
Unprompted review
Rated 5 out of 5 stars

Staff always friendly

Staff always friendly, are great to deal with. Rapid response with orders. Have used them for years and will continue to do so.Thanks!!

September 4, 2020
Unprompted review
Rated 5 out of 5 stars

Enthusiastic Recommendation!

I've been buying from H-D for many years (usually the 1000mg tincture) and cannot recommend them more highly. Quality products, reasonable prices, fast shipping, and great customer service. If you're considering trying Hemp-Direct, you have an enthusiastic recommendation from me.

September 3, 2020
Unprompted review

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