Henderson Glass Warehouse Reviews 

30
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I had a highly disappointing experience with Henderson Glass. They initially fitted the wrong glass, and despite over a year of chasing them for a resolution, they have neither refunded my money nor c... See more

Rated 5 out of 5 stars

Looks like I'm the first to review. I was very pleased to find Henderson Glass Warehouse without whom I was facing refurbishing my whole bathroom just because a shower screen fell out of its fitting.... See more

Company replied

Rated 5 out of 5 stars

Sylvester was a superstar! He removed our old enclosure, which was put in badly and caused him many headaches. He then put in our gorgeous new enclosure, taking time to make sure everything was perfec... See more

Rated 5 out of 5 stars

We were so impressed with their work ethic, care & communication. Quick appointment lead time & booking. Everywhere was spotless and they really worked with James to help get the glass in without bu... See more

Company details

  1. Glass and Mirror Shop
  2. also in
  3. Glazier

Written by the company

Henderson Glass Warehouse When we say that we live breathe and eat Glass we’re not joking! Whatever you’re looking for whether that be a mirror, shower panels, printed or coloured splashbacks we can help you with products that are durable and extremely beautiful and that will enhance your home. Where splashbacks are concerned, we do know it all and we are always happy to speak to our customers to help them make the choices they need to complement the look of their rooms whether that be the kitchen or the bathroom. Splashbacks have come a long way from the early days of plastic stuck onto the wall behind the cooker. Now they can make a real fashion and style statement all on their own. Whether you want a plain statement glass splashback or you have a treasured photograph that you really would love to see digitally printed onto your splashback, we can make it happen for you. Contact our experts now and speak to us about what you need and the ideas you have to give your kitchen or bathroom a really classy makeover. Henderson Glass Warehouse splashbacks feature: Manufacturing from 6-millimetre toughened glass Rich colour made possible by low iron content Image printing for any size or location Considerate and careful delivery all over the UK


Contact info

4.2

Great

TrustScore 4 out of 5

30 reviews

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4.2

All reviews

(30)

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Rated 1 out of 5 stars

Disappointing

I had a highly disappointing experience with Henderson Glass. They initially fitted the wrong glass, and despite over a year of chasing them for a resolution, they have neither refunded my money nor corrected their mistake. The customer service throughout has been unacceptable, with poor communication. I’ve been left with an issue and no resolution in sight. After a whole year of back and forth, chasing and then multiple emails with no response, I was left with no choice to take this route so another client doesn't’ suffer like me. I emailed them multiple times even after they made the mistake that I don’t want to go around leaving bad reviews if this issue can be resolved. I have still not heard from them. Based on my experience, I cannot recommend this company to others seeking reliable service or professionalism.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic bespoke shower enclosure

Having just refurnished our en-suite, we needed to have a bespoke shower enclosure. Our en-suite is in the loft, so a sloping roof and not very much height to play with. Henderson Glass has been amazing. Once the bathroom was complete, they came in for a 2nd visit to clarify measurements. We did have to wait a while for the fitting, as Dan was very busy, but we didn't mind the wait. After a slight error in the fitting of one of the panels, a 2nd glass panel needed to be ordered. A few weeks later and Dan was back, fitting the final panel. It looks amazing, better than. we had ever imagined. Our bathroom looks like something in a posh hotel. I wish I could post a photo, it really is lovely.
Thank you Dan & Henderson's

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Large glass shower …

Had large glass shower fitted the team were very helpful Dan the fitter and he’s apprentice James was very hard working polite and respectful was very pleased with the job highly recommend thank you Henderson glass

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

We ordered a silver vintage mirror…

We ordered a silver vintage mirror splash back to my new kitchen and it looks fantastic. The order process was very easy with quick delivery and spot on measurements ( as we worked with my drowning due very specific dead line instead measuring by the supplier) very impressed with James customer service super friendly and professional will definitely recommend. Thank you for making my vision really. I really love my new kitchen .

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

They say a good way to rate a company…

They say a good way to rate a company is to see how they deal with things when they don't go exactly to planned! Henderson Glass dealt with our problem with our installation by coming up with a resolution and moving forward to complete our splashback. The splashback itself is beautiful and we are very pleased with the way it finishes off our new kitchen.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great response

Great response, knew exactly what I need and were prompt with their deliver of the glass. Kept in communication about when they would visit and fix it. Would highly recommend.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Installing glass balustrade

Always very prompt in responding and delivering first class service. Great people and a great company to deal with. There was a challenge in fitting our glass balustrade and their workmen dealt with it skilfully and exceptionally well. No hesitation to recommend them

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

James Henderson and the team fitted a…

James Henderson and the team fitted a glass banister and new porch windows and I cannot thank them enough for the amazing service that they gave from start to finish.
We are so pleased with the end results. Looks stunning
. They even fixed my bi fold door free of charge!
I would highly recommend them.
Thank you so much!

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Bespoke shower screen and door - INCREDIBLE

We had a bespoke shower screen and door made and installed into our new bathroom. The service was absolutely first class from start to finish.

James Henderson and I had an initial call where I talked about our requirements. Within 24 hours, James arranged for his engineer Dan to come out to our home and provide advice on what could work well for the space - his knowledge and years of experience shone through. We agreed on the style of screen and door and within the next 24 hours, our order was placed. It was just seamless. We had to wait approximately three weeks for the install, but it was so worth the wait.

Dan and his colleague were very professional throughout, always mindful and respectful of our home, tidy and clean and just got on with the job at hand with no fuss. Not even taking a break! The result was truly outstanding and I can safely say that no off-the-shelf product could even come close to what we now have.

Thanks to James, Dan and the team, we have an amazing bathroom. I wouldn't hesitate to recommend Henderson Glass - Such a brilliant team and easy to work with.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Henderson Glass

Henderson Glass provided a great service with the supply and fit of our glass splashback in the kitchen recently, and all at a very reasonable cost. James and the team were helpful and informative right from the initial enquiry.

Dan and his co-worker did a really nice & professional job in fitting the splashback. They were very thorough with the measurements and fitting and we’re really happy with the results which, if anything, exceeded our expectations.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful from start to finish we could…

Helpful from start to finish we could not recommend Henderson Glass more. They came and quoted, designed and fitted a bespoke shower glass with a 10 day turnaround. Sylvester came and was extremely professional. Polite and courteous he stayed late to complete the fitting and leaving the bathroom spotless after he had finished the installation. All those we spoke to on the phone were also extremely helpful and we are delighted to have had such a positive experience having our shower glass fitted.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Sylvester is a superstar

Sylvester was a superstar! He removed our old enclosure, which was put in badly and caused him many headaches. He then put in our gorgeous new enclosure, taking time to make sure everything was perfect. He was fantastic to deal with and also came to do the initial measurement, giving helpful advice. Thank you Henderson Glass. A great quote and job. Very happy.

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

Fluted Shower screen

Slywester’s dedicated energy to Henderson glass bespoke service is exceptional. He ensured my vision of a large fluted shower screen with beautiful Nickel finishes came to fruition. I’m delighted with the end result.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Shower door

Sylvester Came today to fit my shower door. He was professional, a perfectionist and did an amazing job. Would highly recommend him. He also goes out his way to help. Thank you so much

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Glass Splashback

Sylvester fitted our new glass splash back in our kitchen. He arrived on time and got to work straight away. He had to remove the old one first which he did so well without damaging the walls at all or making any mess. He then fitted the new glass which looks amazing and fits perfectly. He came to do the measuring and quote before and was really thorough. He was super polite and professional throughout the whole job and it was done really quickly and cleanly. I would highly recommend Sylvester to anyone needing a glass splash back fitted.

September 11, 2023
Unprompted review

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