Hen Heaven Reviews 

If I could give them no stars I would. This company has caused me nothing but stress. They have been happy to take money off myself and 22 other hens but are making every excuse under the sun to not give it us back. I understand there's a Pandemic but surley it doesn't take 3 months to give us a refund! I don't recommend anyone books with this company!

Shocking company
Booked a hen party which was cancelled due to Covid-19 and had no messages since it was cancelled. Absolute scam, they have taken our money and we want it back

Shocking customer service during covid. Chasing payments from us but when asking for a refund after it was cancelled was told can't give a date and had no correspondence since

I originally had a Hen Do booked with this company however due to COVID the wedding has been postponed to 2021. I informed the team & they were so helpful! They managed to change my full booking to a new date in 2021 at no additional cost. The booking is now all set for 2021 exactly how I had it. Very pleased with the service I received from the team in these difficult times. Especially Jordan who managed to sort out my new date & Itinerary in a matter of days. Thank you for your help & I have full confidence the hen will go just as smoothly in 2021!

I have used hen heaven for 3 separate hen parties and always found them to be good.
The most recent one has been cancelled due to COVID-19 along with my friends wedding.
They have moved the booking to next year at no additional costs to the hens.
Jordan has remained professional all during, what I can imagine is, a stressful time.
They always reply to messages sent via the hub

I was due to be married on May 23rd 2020, this had to be postponed due to Covid-19.

My sister, had booked a hen party with Hen Heaven to take place in April for 18 people.
This had to be cancelled due to Covid-19 as well.

Since then, neither myself nor any of my hen party have received a refund of £128.50.
I believe my sister has attempted to contact you about this to minimal success.
My sister was initially offered the option to rearrange the date but due to unrelated reasons we are having to cancel the booking completely.

I am under the impression that as my hen do was meant to occur nearly three months ago that a refund to all of my hen party would be happening soon.
Especially as the phone lines clearly state that you are prioritising parties that are due to take place within 48 hours.

I understand these are unprecedented times but I was able to reorganise a wedding for 200 guests in a weekend.
I have been able to get refunds for the two honeymoons I have booked.
I understand the difficulties, but this refund needs to be issued as it has already exceed a reasonable time frame for it to be refunded.

It’s really disappointing that your service has let down so many brides and the bridal parties.
There is no excuse for poor communication and a refusal to refund money.
There is a clear difference between being overwhelmed due to a global pandemic and poor management.
So many other companies in the wedding, honeymoon and travel industry and been easily contactable and have refunded or rescheduled everything needed.
My patentice has worn thin and cannot see why you can’t operate in a similar manner.

Lack of communication is diabolical!

We have a booking on the 5th September 2020, which means our final payment date is fast approaching (24th July 2020).

We contacted the Party Hub about postponing to September 2021 on 3rd June 2020. And we still haven't had a response.

Their website says that "option one" means we can postpone and the final payment date will be in line with the new date, not the current date, meaning we would not need to pay until July next year, however, since asking for this on the 3rd June (in the hub), we have had no reply and feel that Hen Heaven are forcing our hand to pay now.

We have tried calling Hen Heaven and Fizz Box with no luck, we have also sent emails and tried contacting on Facebook, only to be told to contact via the Party Hub which we have done twice. Their webpage hasn't bene updated since 20th April 2020!

Due to the lack of response we have received, we are hoping the hen cannot go ahead so that we no longer have to deal with this company.

Although from what I have read on here, i don't think we would even get a refund. We will not be using this company again!

I just can't believe how unprofessional and irresponsible this company is and now changing their name too!? We were supposed to have my hen do on the 3rd April which obviously couldn't go ahead for covid-19 reasons. They then sent me a meassge advising we can change the date but no refunds were allowed as it wasn't ABTA protected as we didn't purchase a accommodation package! Absolute rubbish I went back to them several times saying this wasn't good enough as they couldn't operate and the places booked couldn't, I then went back again explaining the consumers 2015 act where if we are not happy with the alternative options given and we request a full refund this is to be upheld. Obviously I have not had contact from them since it has been a month of me constantly messaging on the party hub crap message service with no replies. I have tried calling today multiple times to their fizzbox number to be hung up on while put on hold DO NOT USE THIS COMPANY EVER!!!! YOU WILL NOT GET WHAT YOU PAID FOR OR YOUR MONEY BACK!

Now trading under the name
FIZZBOX

The directors - Robert Hill, Patrick Heath and Stephanie Hauge-Evans no where to be seen.

Obviously spending out money.

Do not use this company!

I booked a Hen weekend March 2020. While we were on our weekend as a part of the package we had booked and paid for 2 butlers in the buff. I emailed via the party hub 6 days before we were to arrive to the house in our package to confirm this as my booking info stated one butler booked but in the booking confirmation when I paid was for 2 butlers in the buff. I then 2 days before Arriving on the hen weekend and then rang on the day of arrival.
When I finally got through to someone 2 hours before we were due to arrive at the house (5hours before the butler was due to arrive) I was told that there had been a mistake made and that there would only be one butler.
When we left the hen weekend on the Sunday I tried to log onto the party hub but was unable to as my booking had passed.
I emailed a few times and then finally had communication from the company. I was asked to give my bank account details for a refund of the price of one butler. That was on the 17th April- I have not heard anything back from the company and not revived the money. I am extremely disappointed with the customer service department and the lack of care given.
I would have presumed My refund would have been done within 5-7 working days but I have now been waiting nearly 3 months
I can sympathise with what the company are dealing with due to the pandemic however this issue started before lockdown and I feel like this should have been dealt with in a more efficient manner.

Everything was fine to begin with. However when I booked the race day for provisional they got it wrong and charged me extra to change the date. Now since Covid struck I am really struggling to get in contact with anyone about my August Hen and change of activities. I have email and been told that I can only communicate through the Hen party hub. It has been two weeks and yet no one has replied. Very poor customer service! I will not be using them again!

I am posting on here because to be quite honest the response via “the party hub” is quite frankly terrible. I did not want to do this however the situation is becoming extremely stressful for myself and other bridesmaids. I sent multiple emails WEEKS ago asking for advise as to what is best to do and had zero response not even and acknowledgement of receiving emails via “the party hub”.
I am fully aware that the company is working with skeleton staff and trying there best throughout a very difficult situation. However it is getting closer to the date of my booking’s final payment and I am none the wiser of the options that are available for my party. Understandably some members are reluctant to pay any more money as a result of not knowing what is going to happen. I am aware the company is not 100% sure as to what will be happening but it would be nice to have some form of communication as to what our options are...
I will never be using hen heaven/ fizz box again or recommending it to another company to friends or family.

I didn’t really want to come on here and do this but I have been left with no choice.

I understand there are delays in answering queries due to COVID-19. However, we emailed WEEKS ago asking for our September event to be moved to next year and we still haven’t had a response. All we want to do is move the booking to next year. It’s just a simple request to move the date.

The company have stated on their Facebook page that they are understaffed due to the unprecedented event. They have closed their phone lines so you are only able to contact them via email. That’s fair enough if they actually respond to the emails! I feel they have been given enough time to at least respond or acknowledge the query. Looking at the number of queries they are receiving it is the obvious they need to unfurlough more staff so that we are all receiving the level of service we have paid for. I am starting to believe they are just using this as an excuse to fob us off!

It is very frustrating as we have all paid our hard earned money for this event and the lack of communication is worrying to say the least.

A response would be much appreciated.

Thanks
Jade

Dear Whom it may concern,

We are saddened to have to go through this route but are at a loss of how else to get answers to our questions. Since the beginning of our journey with Hen Heaven, it has not been a good experience. We felt pressured into booking as we were called regularly and was assured by Jaden that we would be supported with the Hen. However, once the booking was complete, Jaden and others within the team were very rude and brash that “only the team leader could contact them” directly. Even though prior to this they said they would be contactable.

Following this we have has a lack of communication and support during COVID 19. We were told a couple of weeks before that we had to pay in full to get our refund, and that we must be understanding during these “unprecedented times”. Yet when we responded asking for our refund on the 12th of May we have only had a response on 26.06.2020.

“Hi Natalie,

We're sorry that your booking is no longer going ahead. This email confirms that your booking with Hen Heaven has now been cancelled.

You'll still have access to your Party Hub for six months from the date of cancellation, so please don't hesitate to send us a message should you need any further advice or information.

Best wishes”

I am unsure if this is your usual level of costumer service, but as you can see it has not told us when we will be refunded and we have not even had an apology as to why it has taken so long.

We then had a separate message to the party hub from Becky who again did not answer questions about the package and the refund. It appears your customer service is incapable of answering questions directly so this is why we have gone through this route.

I think it is disgusting that not only myself but other hen parties have been put in a situation.

Please can we have confirmation when our refund will be available and can we please have your complaints policy sent with your message as well?

If you are considering using Hen Heaven/ Fizz box, please do not be fooled by gleaming reviews, as it has caused our party nothing but anxiety and heartache using this company.

Faithfully,

Natalie Veli

Really disapointed in this company. We were due to go on a hen do in April which when we raised concerns about covid-19 closures we were told we could delay or cancel but were told we would not be entitled to a refund if we did. There is now no way of getting in contact with any one to make new arrangements. We now know from seeking legal advise that we were when covid hit entitled to a full refund becuase they would have needed to cancel. I know that you are on reduced staff but no one is replying to messages of willing to call us. I'm so dissapointed that my sister and her friends didn't get to give her the send of she deserves. This has caused genuine distress and we just want our money back. Not a voucher or platitudes about how hard it is. Everyone is struggling at the moment and while we understand this we also understand that we are entitled to our money back. Please just sort it out.

This company is a fraud THEY cancelled our party because of a world wide pandemic they changed their minds twice about how they were refunding us they then sed have a credit note get refund from that . 8 WEEKS after party was meant to happen we are STILL WAITING FOR REFUND AS WE PAID ALL MONEY IN FULL WE SHOULD EXPECT REFUND IN FULL OR WE TAKING LEGAL ACTION in which case the company will be paying compensation as well as full refund.

We had originally booked our hen trip for May 2020 for 29 of us to Dublin & when everything was originally booked they were great. THEN covid-19 hit and we were told we had to change our dates or accept a credit voucher. Every time I asked why we couldn’t have a refund I was refused and told I had to pick either of those options on behalf of the group. After being forced to pick a new date we then re booked & moved the trip to the 31st of July 2020 after being assured Jordan at hen heaven he thought things would be okay by then.
shortly after Ireland announced there will be no pubs/clubs or large gatherings open until at the earliest mid August which is after our new dates. As soon as I heard this news I tried to call but they have convinetly closed there phone lines due to limited staff.I have emailed MULTIPLE times for a month asking for a refund but have been completely IGNORED.
After seeking legal advice I now know what there doing is illegal!! You can not take money from anyone for a service that you can not provide and not offer a refund. They’ve got 29 people’s money!! it’s disgusting what there doing and outright unethical to treat customers in this way.

We had a hen party booked for 25 people. Due to the corona virus we had to cancel. We opted for a refund but have been waiting over 3 months already. I have emailed them to ask when we will be receiving a refund & they have just said they can’t tell us & they are working on it. It would be interesting to know if anyone has actually received a refund yet.
As you can imagine it was nearly £200 per person so it is a substantial amount of money we are waiting for. Really the hen company shouldn’t have paid the hotel rooms & activities as everything has been cancelled so they should have the money.

We booked a hen party for mid may this was cancel due to COVID.

Communication has been extremely hard, whilst I appreciate you are running on limited staff it seems that all messages around refunds are ignored completely with little to no guidance given. Replies are scripted and do not allow for bespoke questions.

Our hen (12) are keen to get a refund or at least understand the process of what we need to do so we can complete any actions and get the ball rolling however I am being ignored on every communication platform.

Would not book again mainly through extreme communication issues - a little understanding would have gone a long way in current circumstances.

We were promised communication when our trip was officially cancelled they replied for one day and now my email has been ignored again. Before lockdown one of our activities cancelled and we are still waiting the refund for this activity let alone for the rest of our booking. Absolutely appalling company- I’d recommend that you chose to go with Another company, or book it yourself, as hen heaven certainly don’t take the hassle out of the holiday.