Hen Heaven Reviews 

1,419
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Not even worth one star! Do not use!!! Friends booked Hen weekend pre covid, rearranged now going in three weeks and no communication from this company! We have no idea of accommodation or activities... See more

Rated 1 out of 5 stars

Such a negative experience with this company. Our group booking was cancelling 5/6 weeks before the dept date. The lack of communication with regards to obtaining a refund was appalling. Constan... See more

Rated 1 out of 5 stars

As explained by so many others.. Still waiting for communication since lockdown, party of over 20 at over £300 each which we all paid in full as they said only then we would get our money back and no... See more

Rated 5 out of 5 stars

Can’t believe how easy it has been to organise our hens party, Jamie has taken care of everything from day one. Every question has been answered so efficiently! It takes all the hassle away from anyo... See more

Company details

  1. Recreation Center

Information provided by various external sources

A note about COVID-19: Before you write us a bad review during the COVID-19 crisis, we hope you will be kind enough to bear in mind that 80% of our staff are currently on furlough and the few individuals still working are doing their level best to reply to our customers as quickly as possible. We take our ABTA obligations very seriously and have the best interests of our customers at heart; however please note that it will take some time before we’re in a position to get back to everyone regarding the refunds and postponements that are due. ******* Hen Heaven organise brilliant weekends away for close to 50,000 passengers a year, in honour of their loved one’s pre-nuptial celebrations. We provide you with a dedicated Event Planner from quote, right through to departure and pride ourselves on truly caring about each and every one of our groups. We’re proud to say that we have over fifteen years of experience of creating incredible hen weekends!


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2.9

Average

TrustScore 3 out of 5

1K reviews

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2.9

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(1,419)

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Rated 5 out of 5 stars

Hi everyone

Hi everyone
I used hen heaven when planning my sisters hen night. I had a women named linda and she was lovely. Very friendly and helpful. She always got back to me quickly and gave me great advice when planning this weekend for my sister. I highly recommend this service it makes the planning easier and smoother!

September 9, 2019
Unprompted review
Rated 5 out of 5 stars

London hen party

I used hen heaven for my sisters hen party as I’m a novice at these things I needed some help! My first contact was with Jamie and he really helped me put together the perfect event! Jamie listened to my needs and provided the best night I could of wished for! He tailored the night to the needs of the group and everything ran perfectly! I would highly recommend hen heaven it really took the stress out of everything with great communication and a true care and passion for customer service. I felt like nothing was to much and will be forever grateful to jamie and his team.

September 9, 2019
Unprompted review
Rated 5 out of 5 stars

Jessica Bell was really helpful

Jessica Bell was really helpful and helped me to come up with something to put to my hen party. Unfortunately they decided on something a bit more local so I wasn't able to proceed further.

September 6, 2019
Unprompted review
Rated 5 out of 5 stars

Heavenly to work with.

Hen heaven made arranging the activities for my friends hen do extremely easy. Whilst speaking with them on the phone they gave me some great ideas for alternatives and used their experience to help with the logistics. Linda, my event planner, was always on hand to answer any questions and she was a pleasure to work with. I would highly recommend Hen Heaven as a planning service.

September 5, 2019
Unprompted review
Rated 3 out of 5 stars

So far so good

So far so good - I will leave the other 2 starts until I have been on the hen trip and we have all had the experience.
As you can imagine organising a hen do isn’t easy but Sean has been nothing but patient, especially as I ended up paying a deposit to the wrong company! Oops!
Affordable activities for all of the girls and pushed dates back when asked so that we can pay when we are all ready to.
Thank you and we all look forward to my sisters hen do even more so 😊

September 4, 2019
Unprompted review
Rated 5 out of 5 stars

Great hen weekend

Hen Heaven was very easy to use. I initially planned the hen weekend with Ash who was fantastic! I’d spoken to another company before Hen Heaven and they were not helpful at all but these guys were quick and attentive and delivered exactly what I asked of them. It’s a Knockout was the highlight of the weekend for everyone and we were all talking about it for days after the event. The hotel was in a great location and the staff were very accommodating allowing us to play our hen party games in the hotel reception. I would definitely recommend Hen Heaven to anyone planning a hen party!

September 4, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

My contact at hen heaven was Lydia. She was very helpful from the whole booking process for to the itinerary. She provided first Class service and was always on the other end of the phone to answer any questions I may have had. We thoroughly enjoyed the hen night and I would not hesitate to recommend hen heaven.

September 3, 2019
Unprompted review
Rated 1 out of 5 stars

Please avoid this company!!!!!!

Please avoid this company!! I booked with hen heaven a year prior to the trip for my sister in-law to be hen party to Benidorm.
After paying then £4600 and sending them an email asking to be put in decent accommodation numerous things had changed 1st we couldn’t do the boat party. Then the free drinks package was no longer available, then 10 days before the trip we had been given no accommodation information having 16 girls asking me the question I rang daily and spoke to a bloke called Shaun in the end 8 days before the trip I demanded to know were we was staying I was given the name of our accommodation and started to research it and it was terrible with high bad reviews mainly about people having stuff robbed out there rooms when I told my party were we was staying 2 members of my party had stayed there 2 years prior and had a bad experience. I called Shaun to explain all this as asked to be placed in better accommodation but he really didn’t want to know and put me onto a manger who was no better and basically told me it was too short notice to do anything even though that was there fault!!! So all my party had to pay to stay else were. We had booked a bar crawl, magic mike show, and carva at the square and accommodation for £4600 and all we got was the transfer and he was a very rude driver so Girls please do not book anything for Benidorm with this company as everything you pay for is free anyway!!! We got so many bars giving us free drinks on our own bar crawl, we went to the square and had a free strip show and carva free and the Magic mike show and midget show was all free as we refused to see our rep as this company had let us down we still managed to do everything all free anyway in Benidorm, so please I can not stress enough don’t book through this company as your get a dump of accommodation and all the activities you pay for are free anyway! So for £4600 all we got off this company was transfer very expensive bus ride! Shaun and the management did not want to help at all and we had to pay another £2000 to book our own accommodation so please be aware!!!!!!!! Please if you use this company don’t let them put you in the Luxmar apartments

September 3, 2019
Unprompted review
Hen Heaven logo

Reply from Hen Heaven

Dear Jeanette,

Thank you for taking the time to leave us your feedback following your group booking with Hen Heaven.

Customer satisfaction is at the forefront of all that we do here and we are proud to be the most caring creators of brilliant group experiences. After reading your review, it truly saddens me to read that you feel this was not the case on this occasion.

Having looked into your booking, I can see that you were a group member and not the lead booker. With this in mind, I am limited on this information that I can share as all contracts are held between Hen Heaven and your group leader.

You have mentioned a boat party in your review which I am a little confused about. I cannot see that a boat party was ever discussed or booked for your group.

You are correct, at very short notice we were informed that body shots were no longer included in an element of your weekend. This was a decision made by the supplier in resort due to operational issues. I trust that you can understand this change was outside of Hen Heavens control and so to ensure your group did not miss out, we were able to arrange a bottle of shots for you all upon arrival. We had thought this issue was resolved and so I am sorry to read otherwise.

I do appreciate that our operations team did not get your final itinerary to you as quickly as they would have hoped for which we do apologise. It was in fact the above issue that hindered this information from being sent to you and I can see that once this was resolved and corrected, your itinerary was provided.

Your group leader was happy to book an unnamed accommodation with a set criteria when she placed her deposit. With regards to your booked accommodation, The Luxmar Apartments have been used by our ground agents for a number of years now and we have sent hundreds of groups there with no complaint.
When your two groups members raised their concerns regarding their past experience, we did offer to raise and investigate this further to help clarify any concerns but this offer was never taken up by your group leader.

Lastly, The Magic Mike show is not a free offering in Benidorm and was pre-paid prior to your arrival. I imagine they had your group booking and payment on file which is why you gained entry.
This is also the case for your bar crawl, meet and greet and Cava in the square, which Hen Heaven paid for prior to your arrival in Benidorm.

If your group leader would like to raise a formal complaint for further investigation, our dedicated aftercare team would be more than happy to look into this for you.
I want to thank you for having taking the time to express these points, as they are paramount to the quality control of our operation and the offerings we provide for our groups.

Best wishes,
Jodie

Rated 5 out of 5 stars

Faultless Customer Service

Jessica was an absolute star - nothing was too much trouble and she did plenty of hand holding through the whole itinerary set up and booking process.

All of our requirements were taken into account to build us the perfect package.

I wouldn’t hesitate to recommend Hen Heaven to anyone organising a Hen do.

August 30, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Linda!!

Thank you so much to Linda for help organising my sisters hen party in Amsterdam! I’ve never done anything like this before and with myself being used to being in charge of everything, at first I was panicking that something was going to get missed out. But I can honestly say it was literally perfect down to every last detail. I did not expect the planning to be so spot on. Everyone loved there weekend and it ran so smoothly. Linda has kept contact with me the whole time and answered the many questions I had to ask. She was so helpful and did everything perfectly. Thank you so much Linda!

August 29, 2019
Unprompted review
Rated 5 out of 5 stars

Jessica was amazingy

Jessica was amazing. We didn’t book in the end because the packages were not right for us, but she really went out of her way to try and find us something that would suit. Thank you Jessica for your hard work and availability.

August 28, 2019
Unprompted review
Rated 5 out of 5 stars

Jaden was really helpful from the…

Jaden was really helpful from the outset. I had spoken with a number of other similar companies but Jaden was the only one who appeared to take an interest in the hens likes etc. His communication was really good and if he couldn't get hold of me via telephone, he would email me and be very understanding when I couldn't reply right away.
Overall, I would really recommend using this company and would like to thank Jaden for all of his help :)

August 27, 2019
Unprompted review
Rated 5 out of 5 stars

Hen heaven perfect for any hen party

Hen heaven were excellent at organising everything for my weekend the accommodation was lovely , the activities were organised well and Perfect for us ladies . Highly recommended, the organiser Paul advised and communication was good .

August 23, 2019
Unprompted review
Rated 5 out of 5 stars

Jamie From hen heaven

Jamie is my event planner he has been so helpful throughout the process of planning my daughter's hen night
He has a really nice manner about him.
Other staff also gave excellent customer service when he was off.
Can totally recommend this company.
Hub could be a tad easier but that's probably more me not knowing what to do.

August 22, 2019
Unprompted review
Rated 5 out of 5 stars

10 out of 10

Great company... Jaden Carter was our event planner and was extremely helpful, answered evey question and went out of his way to help get this sorted even with the difficulty of the accomadation situation ! The site is brilliant for everyone to pay there own individual amount every one of the ladies on the hen party are very impressed with how it works and how simple it is made !!

August 22, 2019
Unprompted review
Rated 5 out of 5 stars

Hen Heaven

Jaden, and Hen Heaven, made organisation of a special birthday celebration so easy. I’ve used them four times now and wouldn’t hesitate to recommend.

August 21, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic

Such a fantastic hen party planning service! Everything is so easy, I would recommend to anyone. My planner, Sean, has helped me so much, Thankyou!

August 21, 2019
Unprompted review

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