Henry Adams Reviews 

204
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and accommodating nature, making interactions pleasant and supportive. Many people highlight the excellent communication, noting they were kept well-informed throughout their process. The service provided is often described as smooth, efficient, and stress-free, with reviewers appreciating the team's dedication to making complex transactions easy. However, some people mentioned a lack of consistent communication and follow-up, often requiring them to chase for updates. A few other people also felt that issues were not resolved satisfactorily, leading to disappointing experiences.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many describing it as professional, efficient, and courteous... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting positive interactions,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Always gave feedback from the viewings without our need to chase them up. Every step of the way (as sellers), we were informed of what was happening. I also appreciate that we were selling in a diff... See more

Rated 4 out of 5 stars

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using H... See more

Rated 5 out of 5 stars

I have recently used henry Adams for a purchase through Horsham branch. My agent was William Papworth who was excellent, always very helpful and accommodating. I also dealty with other mebers of sta... See more

Company replied

Rated 5 out of 5 stars

Henry Adams have looked after the letting of 8 flats for us for about 7 years and they have done an excellent job. Sophie and her team are very professional and helpful always going the extra mile to... See more


Company details

  1. Real Estate Agents
  2. Property Management Company

Information provided by various external sources

Henry Adams: estate agents, lettings agents, chartered surveyors, auctioneers, commercial, rural & development experts with offices in Sussex, Surrey & Hampshire


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(204)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointed to say the least

Very disappointed to say the least. They are very nice to you before you move in, after paying rent and deposit you will see hell. I stayed for days with no hot water in December, making numerous calls and emails and being told stories. I stayed for months with damp and mold and nothing was done, only for them to make efforts to change the place for the new tenant when I was to move out. The house was extremely cold. The worst experience ever, paying a lot of money for rent for nothing.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Henry Adams Estates Petersfield

Henry Adams Estates, Petersfield ,The Best service ever, Great team, Went into their office being stressed about my next house rental accommodation. When I stepped into Henry Adams offices to enquire about House rentals, I was attended by Lisa Holt, Ana and Siobhan showed me a range of houses that best described my request and need. I was happy to choose a house that I wished to rent, got assisted and advised throughout and was kept updated and communicated to until I got the house and I am happy beyond words.Thank you Henry Adams @Petersfield office

February 24, 2023
Unprompted review
Rated 4 out of 5 stars

Great service from the Lettings Team at…

Great service from the Lettings Team at Storrington!
'We' found a property we liked and a viewing was promptly arranged at a convenient time for 'us' (my partner!). Communication was great, got in touch when they said they would and the landlord requested a meeting before offering the tenancy to us which Henry Adams accommodated at their branch and even provided tea & coffee! Very friendly, helpful and communicative and quickly resolved a hassle we had with rightmove who manage the referencing. I think I would have preferred they handled referencing themselves as I feel they would have been more competent at it than rightmove were; hence the 4 stars.

The welcome pack left for us when we moved in was lovely and they worked with my short-notice, very changeable, work schedule on key collection day which turned out to be nice and easy.

Overall, great service moving in, if we move out (hoping not to!) then I'll try and remember to update this review!

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

A fabulous service!

A fabulous agency who both helped my husband and I and my mother find our homes. They listen, they care, they are attentive and very importantly for my husband and I they are LGBTQI friendly.

March 30, 2023
Unprompted review
Rated 1 out of 5 stars

It's a shame 1 star is all I can put

It's a shame 1 star is all I can put, they don't take care of their tenants, the landlord has taken months to do basic things. Thought to edit to address the comment, contacting the letting agency as requested under has been done multiple times but simple request are not answered and neither are the serious ones. So maybe a bad review is just the way to get their attention. Good to know... :D

March 28, 2023
Unprompted review
Henry Adams logo

Reply from Henry Adams

Good afternoon, Please would you be able to contact Lettings@henryadams.co.uk and we would be happy to look in to this further for you. Kind regards Henry Adams Lettings

Rated 5 out of 5 stars

Highly Recommended

Would highly recommend Henry Adams Lettings - I am with the Bognor Regis office and the entire team are professional, efficient and friendly. My main point of contact is Alison and she has been outstanding in helping to resolve an issue - regularly calling and emailing to keep me updated and is extremely understanding and efficient - her help has been very much appreciated.

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

Seamless, helpful & professional

This is my first time renting with Henry Adams (Billingshurst). From the Get-go From the first initial viewing to the final offer they have been incredibly helpful swift and smooth throughout the entire process. I'd like to personally thank Alex Bush for being amazingly helpful with any issue I had, have to say I couldn't be happier and he provided the best customer service I've experienced in the renting process.

Thanks again.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Henry Adams has been great throughout the entire process of re-letting our flat. Our main contact was Charlie and he was always readily available, friendly and helpful with every query we had. I really appreciated his down to earth manner and honest advice and he was sensitive to our wishes, never pushing us to accept a potential new tenant that we didn’t feel comfortable with. Everything ran smoothly with setting up the new contracts and arranging the handover to our tenants. Thank you Henry Adams, would highly recommend!

January 16, 2023
Unprompted review
Rated 4 out of 5 stars

Throughout the years of renting my…

Throughout the years of renting my house, I have been lucky to have Michelle Tattersall looking after my property. Hard working, honest and understanding; and a huge asset to Henry Adams. Thanks for all your help Michelle. Best wishes Sandy x

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Renting with Henry Adams

Have been renting with Henry Adams for just over two years now. Straight forward, professional and helpful. Monique has been our point of contact, and has recently helped us secure a periodic lease renewal. Thank you

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Peace of Mind and Practicality

As we live in France, we have Henry Adams to take care of our apartment in the UK and they have been so very well for ten years. The service is excellent and their management more than anything provides peace of mind - they have always been able to find good tenants quickly. Any maintenance issues are sorted out without delay from their raft of electricians, plumbers, handymen etc. Thoroughly recommend.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Henry Adams Perfection

We approached Henry Adams Chichester and from the moment we went in the door it was 101% perfect service. We were looked after by Lesley-Anne who took us round the house at a leisurely pace. No rush answering our questions. We filled in the application form after a few minor queries all was set up for our move.
Today we are in our new house thankfully we went to Henry Adams Chichester and would recommend them.

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend Henry Adams

Henry Adams, and in particular Lesley-Anne, were extremely helpful in finding us a rental for my elderly parents. Communication was good and once a property had been decided on the whole process was very smooth and efficient. Their 6 month rental is now up so we have once again asked Lesley-Anne to help find us a new property.

September 17, 2022
Unprompted review
Rated 5 out of 5 stars

Pastiest and understanding

This is our first secured rented property and Henry Adams have been incredibly helpful all the way through. Our agent Charlie salter has been patient and very understanding of our situation he has answered all our questions that we’ve had.
The processes has ran smoothly and we couldn’t be more happier with the customer service that we have received.

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much Monique Holden and…

Thank you so much Monique Holden and Henry Adams for your fast and efficient service.
All the staff of Henry Adams chichester are highly professional. Especially Monique Holden, Charlie Salter and Nichola.
I am highly recommending Henry Adams for your estate Agency Services.

March 16, 2023
Unprompted review

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