Henry Adams Reviews 

204
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, often going the extra mile to ensure a smooth process. Many people highlight the excellent service and communication, noting that they were kept well-informed and supported throughout their journey. Reviewers appreciate the efficiency and ease of the overall experience, with issues being handled promptly. However, some customers also noted issues with communication, mentioning promised phone calls that never happened and a lack of consistent updates. A few other people also felt that the service was sometimes incompetent, citing a lack of interest, motivation, and support from staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Always gave feedback from the viewings without our need to chase them up. Every step of the way (as sellers), we were informed of what was happening. I also appreciate that we were selling in a diff... See more

Rated 4 out of 5 stars

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using H... See more

Rated 5 out of 5 stars

We relied on Jane for regular updates, calm practical responses and consistent replies keeping the information pathway between us and our seller open. We can’t thank Henry Adams enough for being so ve... See more

Company replied

Rated 5 out of 5 stars

We brought through Kev at Henry Adams, Selsey. Absolutely incredible service from start to finish. Kev was a delight the whole way through. The care throughout was better than we have ever experienced... See more


Company details

  1. Real Estate Agents
  2. Property Management Company

Information provided by various external sources

Henry Adams: estate agents, lettings agents, chartered surveyors, auctioneers, commercial, rural & development experts with offices in Sussex, Surrey & Hampshire


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(204)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Alex Bush was fantastic in helping us…

Alex Bush was fantastic in helping us find our home at short notice, and was so kind, a pleasure to work with. He answered questions quickly and was a brilliant agent. Thank you so much for all of your help in helping us find our home.

February 3, 2023
Unprompted review
Henry Adams logo

Reply from Henry Adams

Thank you so much Hannah, we really appreciate your review!

Rated 5 out of 5 stars

Horsham branch

Horsham branch, fantastic! Emma dealt with my sale and she went above and beyond with chasing and ensuring it got completed on time. Would highly recommend.

January 19, 2023
Unprompted review
Rated 1 out of 5 stars

Emsworth letting poor customer service…

I rang the Emsworth office enquiring about a property to rent the property had been let but the agent was completely disinterested and simply said to register . No enquiry about what am looking for or any other offer of assistance. Very poor first impression suggests that they get so much business they don't have to bother being polite or helpful !!!

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy Tenant, Henry Adams lettings Emsworth.

Henry Adams lettings Emsworth.
I'm very pleased with the services I've received from Henry Adams lettings Emsworth, they deal with the issues immediately and are always willing to help and support in every possible way.
I'm a new Tenant and am very grateful for their support and kindness.
Special thanks to Danielle Plunkett-Smith, whom has been very helpful.
Wishing all a Merry Christmas.

Regards
Happy Tenant

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

From the start of our rental experience, the first call, it was brilliant. They kept us informed, were so helpful with everything and on the move day we had a lovely box of treats waiting for us at the new house. Thank you Alex and the rest of the team.

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

Henry Adams Estate Agents Storrington Lettings Department

I am using Henry Adams Estate Agents Lettings Department in Storrington to manage a property and my experience has been very very good.

They have been extremely professional and thorough from advertising the property promptly and accurately, to doing viewings and helping me to find a great tenant quickly.

On every occasion that I have liaised with them they have been good at communication, professional, and very reliable. I believe they provide a great service and good value for money.

They always responded to my questions promptly and are quick to help the tenant if there are any questions or issues. Nothing has been too much trouble.I would highly recommended them and the Lettings team in Storrington.

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

I would like to praise and recommend HENRY ADAMS STORRINGTON LETTINGS

I would like to praise and recommend HENRY ADAMS STORRINGTON LETTINGS. Alex Bush especially was extremely helpful from the onset, explaining procedures and helping with any queries we had. He made us feel confident that we would find a letting which would enable us to sell our house. Alex made the process easy to understand and kept us informed of progress at all times. He was a delight to deal with and I would highly recommend Alex at Henry Adams if you wish to rent.

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

Henry Adams Chichester

Henry Adams Chichester. Our rental process was very professionally facilitated by Charlie Salter who was fast, efficient, superbly organised and explained all the technical stages of E-signing in plain English. This was the best and most stress-free rental process we have EVER experienced and everyone we spoke to at Henry Adams was delightful. They work as a seamless team and left no questions unanswered.
Charlie Salter is a first class agent and we cannot thank him enough for his excellent work!

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, friendly and professional.
In particular Michelle Tattersall (Bognor Regis branch ) who always has a welcoming smile and aims to help .

August 5, 2022
Unprompted review
Rated 1 out of 5 stars

Seem good at first but then cracks appear quick

They seem really good at first, but then as weeks and months go by, you notice malicious and incompetent behaviour.
They never seem to get my email correct, especially upon needing my deposit back. They visit your flat while you’re away despite you asking them not to (illegal), and when you visit the office, you see why they are less diligent. Fortunately I won’t have to use these again. Disappointed basically.

July 31, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience with the Petersfield…

Great experience with the Petersfield branch. The agent Siobhan Merrett was extremely professional. I found her refreshingly honest in an industry that has a reputation for hyperbole.
Mrs Merrett thoroughly explained the letting process and corresponded with me at every turn. I felt that my property was safe in her hands and she quickly found a suitable tenant.
I would highly recommend working with her.

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company! After almost losing all hope with many letting agents, I had the pleasure of dealing with Henry Adams. From start to finish Alex was fantastic. He was polite and knowledgeable and always did what he said he would. Everyone else in the office was just as lovely and helpful. Amazing service and I’d use them and recommend them again.

July 16, 2022
Unprompted review
Rated 5 out of 5 stars

Cant fault the Storrington Lettings team.

We initially dealt with Alex from the Storrington branch, he was exactly what you would hope for, very polite and courteous, and he had a good knowledge of the property, landlord and surrounding area. Alex was more than happy to answer our endless questions during the process and kept us informed on the progress of our application. An utterly nice young man. 

We have also met and spoken to a number of other members of the team including Emma and James who have helped us with questions and some requests for permission which they have facilitated with the landlord. The polite and friendly disposition is shared by the whole team. 

I would recommend Henry Adams to anyone, landlord or tenant, buyer or seller, you will be in safe hands.

July 15, 2022
Unprompted review
Rated 5 out of 5 stars

Storrington branch - Alex

Dealt with Alex at the Storrington branch.
He was professional, very knowledgeable regarding the property and genuinely a lovely guy!
Would definitely recommend.

May 16, 2022
Unprompted review

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