Compromised Form, Identity Theft Vulnerable
WARNING: Do NOT apply through their website.
In mid-February, I applied through their flimsy online application system (fs17.formsite.com) for one of their rentals. Within 48hrs, one of my credit card companies notifies me that my SSN has leaked to darkweb sites for the first time in the 10+ years they have been monitoring my info. Same morning I put a fraud alert on my credit report and email the owner Deborah to let her know of the vulnerability. I foolishly thought she might be appreciative of my notice and take immediate action. I never received a reply.
Days later, I am speaking with her on the phone about a different matter and bring up the issue, asking if she got my e-mail. She did, but she began questioning if it was really her site. Days later, they were still accepting applications through the vulnerable form site with little to no regard for the fallout on their applicants. I threaten to write reviews and let the public know if they don't take action, and the form is finally taken down over a weekend. Days later it is back up, appears unaltered and from the same provider. But I don't want to make any assumptions, so I e-mail Deborah asking if they were able to identify the vulnerability on the servers or what safeguards have been put in place to protect future applicants. No reply.
The extreme negligence/incompetence on display is very troubling. Please avoid using their online application system. If you really want one of their properties, go in person and fill out a paper application to save yourself a lot of grief.