Simple, straightforward I am happy with the service, my bank had delays I turned to HeptaPay and they delivered. For first time user expect some delays due to security and verification before payment.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple and convenient, procceses are initiated and completed within a minutes for the first time but less than a minute for subsquent use
Company replied
Fast , convenient and trustable , in 3 mnts the money was with the receiver momo account in Rwanda , only the 1 star less for the rate it can be better
Company replied
I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... See more
Company replied
Company details
- Mobile Money Agent
- also in
- Card Processing Service
- Currency Exchange Service
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Contact info
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4.1
Great
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely quick and efficient
Extremely quick and efficient. I will definitely use again.
October 11, 2025
Reply from HeptaPay
Thank you so much for your kind words and your 5-star review. We're glad to hear you found HeptaPay quick and efficient. We look forward to serving you again and again!
Great services and reliable
October 8, 2025
Reply from HeptaPay
We’re delighted to know you find HeptaPay’s services great and reliable. We will keep working hard to exceed your expectations.
Reply from HeptaPay
We're glad that your transaction went through in 30 seconds or less in-line with our promise to you.
Quick and easy to use
September 20, 2025
Reply from HeptaPay
Thank you for your review. Your feedback means a lot to us. We look forward to continuing to provide you with a smooth experience.
The service is awesome
Heptapay is the best global transfer in east Africa i can say.Thanks
September 21, 2025
Reply from HeptaPay
Thank you Wilson for your review. We will keep working hard to remain the best money transfer service in East Africa and, eventually beyond!
Nice , quick and faster
Heptapay simplifies money transfer to people abroad to home land. I have tried it and indeed I appreciate. God bless you🙏🙏
September 16, 2025
Reply from HeptaPay
Thank you so much for your kind words and 5-star review! It’s our mission to make sending money back home stress-free. Your appreciation truly motivates us. God bless you too! 🙏💙
Excellent service
Excellent service, reasonable fees, and funds delivered to mobile wallets lightning fast.
July 14, 2025
Reply from HeptaPay
Thanks for the review, Daniel. We appreciate your confidence in our card to MTN MoMo services in Rwanda. We will work to lower the fees even more in future!
Reply from HeptaPay
Thank you for your positive review. We will keep giving you 5-star credit card to M-PESA services!
Transcation
I love how fast the transaction is. The Transaction fee is too expensive.
August 26, 2025
Reply from HeptaPay
We thank you for your review, Peniel Korley. We are working hard to lower the fees even further for the services we offer in Kenya.
Very fast and reliable
August 20, 2025
Reply from HeptaPay
Thank you for the review, Michael. Indeed, HeptaPay completes transactions in 30 seconds or less from the time you approve a transaction!
So far it’s good
So far it’s good, apart from some delays that happen sometimes. But general it’s a good help.
August 15, 2025
Reply from HeptaPay
Thank you for taking the time to review us. We appreciate your feedback on the occasional delays. Please monitor from September, 2025 and let us know how your experience will be then.
Reply from HeptaPay
Thank you so much, Alex, for the 5-star review! Your feedback means a lot to us, and we look forward to serving you again and again!
Reply from HeptaPay
Thank you so much for your 5-star review! We are working hard to improve reliability for our Kenyan service, and you will see more stabiility from September, 2025.
Reply from HeptaPay
Thank you for the positive review.
Great site
Great site
I receive my money in minutes
I just wish the site doesn’t go down for days at a time
July 29, 2025
Reply from HeptaPay
Nana, we appreciate your trust, patience, and loyalty in our service. We are working hard to ensure that our critical service remains available 24/7 without disruption.
I was just curious and trying to find…
I was just curious and trying to find out a way to send money from my card to mpesa and cane across heptapay. I have it a shot and it actually worked . it was smooth and perfect. definitely gonna be using it .
July 25, 2025
Reply from HeptaPay
It's great to know we could help you send money from your card to M-Pesa with ease. We look forward to serving you again!
Reply from HeptaPay
We are happy to hear that you had a good experience. We appreciate your recommendation.
Quite expensive(transaction fees etc.)
Quite expensive(transaction fees etc.), but other than that, I recommend this service.
July 18, 2025
Reply from HeptaPay
Hi Elsie. We are glad to hear that you would recommend our service. We understand your concern about the transaction fees and we are always looking for ways to improve our pricing and provide more value.
Reply from HeptaPay
Thank you so much! We're thrilled to hear you’re loving it. We fulfilling your transactions too!
The fact that I am able to receive the…
The fact that I am able to receive the money instantly without further delay makes me feel sure with the platofrm.
July 14, 2025
Reply from HeptaPay
Thank you so much for your feedback! We're glad to hear that the instant transfers are giving you confidence in the platform.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.