Herb Affair Reviews 614

I do not particularly like to leave comments but I was so impressed that I have to do it. By mistake I ordered a double amount and I could not find a telephone number to call. So, I emailed hoping for the best. To my pleasant surprise, the reply came fast, the order was corrected and credited. After that all steps were perfectly and timely communicated. An amazing experience. Thank you!

Quick reply and fix to my order, which I had mistakenly entered.

Amazing, Great and Fast Customer service!

Thanks for changing my old shipping address to my new one with no hassles. Ordering was easy and the videos were very informative on how the capsule filler works. Mahalos from Hawaii.

I wish I had read all of the reviews before ordering. They fail to provide a tracking number and when you ask for one, you’ll get an automated message saying the order is “unfulfilled”. I then asked to cancel my order and was told they could not cancel it. Since so many folk are having the same trouble, I will be contacting the Ohio attorney generals office to file a complaint .

I purchased a few products twice and both times I received my order right away. Today I made a mistake and purchased a digital book twice and they answered me right away and refunded my mistake without any problem. So thankful.
I will be purchasing more items in the future.

Great customer service, cant wait to try the product!

They were very prompt with delivery no delays and arrived sooner than I expected. I was delighted with the merchandise I received. The capping machines are prcision made and makes a former very labor intensive job very manageable.

This Saturday morning I emailed Herb Affair right after ordering that I had forgotten to apply my discount code. Less than 10 minutes later I received an email that Herb Affair had fixed the problem and I'd receive a refund for the difference. Good evidence that Herb Affair aims to serve its customers! Thanks Herb Affair! - Brian

Still waiting on order two weeks later... Had to reach out about delay as the only communications I received were more offers to buy stuff... That might or might not ship. Not impressed. Would not recommend. Follow up has been lackluster at best.

My interactions with Herb Affair customer support could not have been better. They got my order shipped within hours, and promptly supported me to get a refund for a discount code I forgot to enter.

I can not wait to get my capsule filler, and feel great about continuing to purchase items from them! I spoke to a friend who works at a hydroponic store who uses his capsule machine from Herb Affair regularly, and he said it is the absolute best, after searching and trying many options.

I placed an order with Herb Affair and it arrived so quickly. Impressive! The organic herbs are fresh and the price is very fair for what you get. When there was a slight issue with the packaging, Kristine was quick to reply to my concern and handled my concerns very professionally. I'm so pleased to have found this company while browsing online and look forward to doing business with Herb Affair in the future!

The product is great! Learning to use was a bit of a learning curve for me but I finally got it down pat! The company has also shown that they are very receptive to their customers with super fast shipping and quick responses to inquiries.

Great service! Got helped me out with my needs in a timely manner. Their product is great, my mom bought one and I loved it so I got my own.

The Capsule-It Machine works great! It sped up my supplement making process tremendously. I had 400 capsules made and everything cleaned up in about 1 hour. That was the first time using it too. I had to stop because I ran out of supplements. 10/10 would recommend.

Kristine was kind & quick to respond when I needed changes made to an order. They have the best prices for high quality products.

What a pleasure it was (and is, as I will be conducting all my business here) to deal with this company. They are professional, courteous and a class act throughout.

Their customer service is great. They answer all your questions with valid answers, not stock boilerplate excuses. Their products are fresh and TOP quality. We need more companies like this in the US.

Very responsive and fast with results.

Great company. I’ve been using this product for about 3 months now. This makes it so easy..

Thank you for an awesome product.