Herb Affair Reviews 614

Great company. Timely responses. Very helpful.

Fast customer service! Thanks

They were super responsive when I forgot something at checkout. Really appreciate their kindness and ability to make a small mistake on my part no big deal!

Thank you, Kristine! I had to change my address after I placed my order and you did it! Great service.

Accidentally ordered the wrong size.
Kristine reached out and immediately updated my order and I received confirmation shortly afterwards.

Kristine was of great help, very fast to respond

I had just made a purchase and the next day an email arrived announcing a discount. I replied to that email saying that I had just ordered and would love that discount spotted you my purchase. (You know, tongue in cheek…) Within 39 minutes my email was replied to by a person saying that the discount was applied❣️ Now that is incredible❣️

I'm not new to making supplement capsules but Herb Affair's Facebook advertising caught my attention and I decided my experience could be a lot better. And it turned out to be really easy, especially after their YouTube video.
Being disabled with only use of my right hand and my left hand as just a counter balance, I came to discover I could easily make capsules with basically one hand. I was successful with my first batch of 100 turmeric and piperine capsules and I barely made a mess. My second batch, however, I had orange powder all over the counter. I'm not discouraged - I just need more practice and I will persevere.
The equipment produced for capsule making was really well thought and simplified to just what is needed and nothing more. Keeping in mind I'm limited to one hand, I had to use an adult-sized screwdriver to assemble the tamper handle.
I did need to contact the help desk a couple times and Kristine got back to me rather quicky. My needs/questions were met and answered the first time and she is very easy and pleasant to communicate with. I generally go out of my way to avoid help desks but I honestly say that I can't ask for better. Thank you!

I LOVE that this does 100 capsules at at a time but dear lord have mercy there are A LOT of parts. I have a small 25 capsule maker that is 1000 times easier than this mess maker. My hope is that I get better at using this. For those of you that don't have a problem CONGRATULATIONS I'm a lil jealous.

What a great product! I was skeptical about capsule it, pill filler and what a wonderful product!

*Update(I was emailed again by someone else offering to honor the offer. Free shipping and even expedited the process to make everything stress free.
I really appreciate that.
Really went above and beyond to make it right.)

Didn't honor a 50% coupon so they removed the whole item from the order even though it appears in the order confirmation.

2 units for $64 is what I paid for.

Instead I will receive 1 unit for 45 which makes no sense at all..

Good prices and GREAT customer service! I had a problem with a coupon code and it was taken care of in less than 2 hours of me contacting them. Can't ask for any better service than that!

I recently purchased the Capsule-It and found it very easy to use. I made 600 00 capsules without a flaw.
The customer service is amazing. They helped me get my discount. They have contacted me to make sure I am happy and I am very happy 😊

The customer service is 10/10! I forgot to put in my discount code and they issued me a refund THE NEXT DAY. You can't ask for a more responsive team!

Did not apply the auto discount for giving sms info, messaged about it and the other order suggested to me to cancel order. There is no option given to cancel the order, messaged right after placing when saw went through without the 15% off discount supposed to be applied. No phone # to be found for them, send messages buy no response as I read on other reviews on here, as I am searching for an actual ph# to call. They try to make it hard to edit your cart or cancel. Kinda shady. They do the same with a $2 fee supposedly tied to shipping, yet it is not shown in ur cart as a charge with option to take it off. You have to catch it when you start the order where they auto apply it on there. If you don't catch it, it gives you no option to edit it off the order.
They should not offer a discount if give info then not apply it on the order. Whole thing is kind shifty, not like most online companies thar make it easy to edit your cart, cancel an order, and clear ph# to call for customer service

The products they

Absolutely love, my Capsule-It filler! The products and customer service at Herb Affair is top-notch. I’ve reached out to them a couple of times with general questions about the products I’ve ordered. Their response time and knowledge was very helpful and informative. Definitely will continue to do business with this company.

Order arrived fast, but the caps for my 00 capsules were missing. They sent me a new replacement fast and without delay. Also the capsulating machine is hardy and works great. Great quality service and products.

I bought 3 of Capsul-it units and 6 bags of capsules. Come to find out the Capsule-it did not match the capsule’s I ordered, my mistake. The company response was for me to watch a video, no returns over 60 today’s, and ended the email to me with the word Cheers. Knowing I was I was very frustrated, Cheers was that appropriate? My issue is the site is not real clear on matching unit to capsule when you order. Herb Affair didn’t offer any discount for me to order new capsules, just their last word of Cheers. Even thou at time of my complaint I noted they offered a 10% discount on the internet. No mention of this discount on the e-mail sent to me . Good luck in trying to get hold of anybody. I called and left messages with no one calling back. Finally an email after many attempts. This company all it cares about is the dollar. Beware is my warning to you, maybe you will have better experience then I. My recommendation for this company is to make it more clear when ordering, the names Capsul-it and the Capsule in sizing of, 0,00,000 is not very distinguishable, how about something more universal like, sm, med, large, even the name unit would be better then Capsule- it. I also highly recommend your person responding to the customer’s issues learn some manners. Herb affair finally got in touch with me. Offered to take the unopened pkg back and 20% off 2 new Capsule- it units. That’s still 60$ plus more I have to give this company all because their sizing and matching filler is confusing on their site. I asked if they could do better then 20%. As I spent so much money already. Have not heard a word from them…assuming answer is no. I asked Herb Affair what happen to quality control when Capsule-it is not matching the Capsule, why send if wrong. Basically the excuse was company got to big they out source it now. So much for their satisfaction guarantee. This company gets a big fat F. I will my capsules on Amazon, never a penny to this company! BUYER BEWARE especially if your a senior, you will never match up the sizing. Seniors are always the forgotten group.

Customer service was amazing! I made an error and they fixed it quickly! Can’t wait for my product to arrive!