Herbal Dog Co Reviews 125

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, noting how effective they are in improving their pets' coats, skin, and overall health. Many appreciate the natural ingredients and the pleasant scents of items like shampoos and colognes. The delivery service is frequently highlighted as fast and efficient, with products arriving well-packaged. However, some customers were not happy with certain products, reporting issues after application. These reviewers expressed disappointment regarding their attempts to report these issues to the company.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the effectiveness of various... See more

Quality

Consumers find the quality of the products to be positive. Many reviewers praise the effectiveness of various... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the quick delivery times,... See more

Based on these reviews

Rated 5 out of 5 stars

Appears an ethical company caring for the needs of our hairies. Lovely choice of products, fairly well packaged ( big box for small item). Having used the shampoo on both my Cavs, their coats are shin... See more

Company replied

Rated 5 out of 5 stars

Loved the products very fast delivery and all smell great. I ordered the groomers kit which is great value for money coconut shampoo smells lush, conditioner leaves coat so soft. The raspberry and van... See more

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Rated 5 out of 5 stars

I discovered Herbal Dog. Approximately a year ago. Have purchased dental/plaque powder along with joint care powder. They are being used as a preventative measure. Just started using Herba flex oil fo... See more

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Rated 5 out of 5 stars

The order and delivery process was great. There was a slight issue that was totally my own fault as I had misread the information provided. I asked to return and I was given a refund for the particula... See more

Rated 1 out of 5 stars

I got a new batch of silver colloidal cream on 07/06/25 for my dog after using it for a couple months with no problems my dog had to go to the vet today with highly inflamed skin where I had applie... See more

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Rated 2 out of 5 stars

First time of purchasing from this company,love the nose balm,but also purchased the ear lotion,my dogs ears are really red sore and have scabbing all in her ears,I also bought the wrinkle lotion whic... See more

Company replied

Rated 4 out of 5 stars

The pooch actually likes it no kidding she's eating it happily and its all safe and natural I have used the flea drops before and was impressed 🐕🐶

Company replied

Rated 5 out of 5 stars

First & foremost the products are fabulous! They're so gentle on Poppy (Staffie, Boxer cross) whilst giving her a really good clean and leaving her smelling delightful. When she's had a wash, people... See more

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Rated 5 out of 5 stars

Absolutely fantastic range of products! I’ve had my dog on the teeth blend and the harmony blend for about a year and have both made an improvement, i recently tried the silver serum to help with a li... See more

Company replied

Rated 5 out of 5 stars

I use a lot of herbal dog products, their calming tonic is great and really helps in stressful times like fireworks. They are currently on joint care and Skin care and they are happy to have them on t... See more

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Rated 5 out of 5 stars

We’ve been purchasing bathing products from Herbal Dog for a couple of years now. The service is second to none, we order online & it’s delivered within a couple of days! The shampoos including the fr... See more

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Rated 5 out of 5 stars

I ordered 2 of the dry shampoos and a deodoriser which unfortunately had leaked during transit. I rang Herbal Dog and spoke to a real person which in its self is amazing nowadays. Replacement item ar... See more

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Rated 5 out of 5 stars

After trying so many different products to help with my girls yeast issues and none ever did I stumbled across herbal dog so thought I'd give it a go. I wasn't holding out much hope but I went ahea... See more

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Rated 5 out of 5 stars

Really good service, nice packaging and my dog took to the herbs immediately. I fully expected a month to pass before any improvement, but with the tincture too she seems to have better movements afte... See more

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Rated 5 out of 5 stars

I recently bought the dog shampoo, deodoriser, and dry shampoo and I’m genuinely impressed with all three! The shampoo has a lovely, gentle scent and left my dog’s coat soft, clean and shiny .The d... See more

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Rated 5 out of 5 stars

We started using the calming powder and drops 2 years ago on our very stressed and nervous rescue dog. A year later we rescued a very bouncy untrained puppy . The calming kit has helped both dogs in v... See more

Rated 5 out of 5 stars

I have placed several orders with Herbal Dog, and the products are first class. The goods arrive in a timely fashion and well packaged. More importantly, I can see they are improving my Labradors' hea... See more

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Rated 5 out of 5 stars

I was looking for a shampoo for my puppa that's made with 100% natural ingredients and came across these guys online, as they had a sale on. Shampoo smells amazing and puppa's fur is soooo soft!!! W... See more

Rated 5 out of 5 stars

Have used the powders for over a year now and they have definitely helped my dogs allergies and tummy problems. They ate older now and so have started them on the herbalflex and it is making a differe... See more

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Rated 5 out of 5 stars

Love these products! The dry shampoo smells incredible and although I had a little issue with my order, the team sorted it quickly, and efficiently. Really recommend them.

Company replied

Rated 5 out of 5 stars

Great shampoo and bits for my doggies great price for the products u get fast delivery very please,the groomer for my Shih Tzu said his coat is very nice.

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Rated 5 out of 5 stars

Thanks to Callum for excellent customer service and genrally a great shopping experience! I ordereed via tik-tok shop and the short story is the address pulled through to herbal dog co w... See more

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Rated 5 out of 5 stars

delivered beautifully packaged. Really high quality stuff that keeps my Bully smelling sweet, flea and tick free and with a healthy happy snack to follow .....

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Rated 5 out of 5 stars

Summer Shield Blend used for a grass pollen allergy….has definitely improved the itchy symptoms… Product arrived quickly… overall would definitely recommend.

Company replied

Rated 5 out of 5 stars

I ordered the yeasty blend for my itchy dogs and it's really helped their skin and ears. Very impressed by the product. The company also kindly replaced damaged stock for me when it arrived with the... See more

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Rated 5 out of 5 stars

Excellent product my 4 dogs love it smells amazing really quick delivery great value for money

Company replied

Rated 5 out of 5 stars

Really makes a difference for a quick spruce up between baths and smells great

Company replied


Company details

  1. Pet Supply Store

Written by the company

UK's #1 Herbalist for Dog Supplements & Herbal products


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Calming tonic is amazing!

Calming tonic is amazing!! My dog is a rescue from Greece who suffers anxiety at the best of times. On the run up to bonfire night I have given Arta the drops daily and she has not flinched at the noise and has stayed relaxed and happy. I have tried lots of products from the vet and online and nothing has had the same effect. These are going to be part of a new happier settled life for my girl.
Thank you!

November 5, 2024
Unprompted review
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Reply from Herbal Dog Co

Thankyou for such a great 5 star review! We are so happy these have had a great effect on your pup and hope they help her even more in the long run! xx

Rated 5 out of 5 stars

Fantastic customer service

I ordered via TikTok shop and realised I hadn’t changed my address after ordering.
Emailed the customer service and within half an hour had a reply. Problem solved.
Customer service at its best.

November 1, 2024
Unprompted review
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Reply from Herbal Dog Co

Thank you for your feedback it really means the world to us! Glad it was all resolved for you xx

Rated 1 out of 5 stars

not free shipping

All over the website during my order it was stated that I would receive free delivery.
I contacted customer services and Lauren informed me that I had ordered using a trade account.
I then asked them to let me know , where on my invoice this was shown and I have not received a response.
I left it for over 48hrs in case they were super busy and still no response when I messaged again.
Really not acceptable in my humble opinion.

October 24, 2024
Unprompted review
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Reply from Herbal Dog Co

Hi thankyou so much for taking the time to leave a review. Lauren has been on holiday but if you pop me a message hello@herbaldogco.com and i will look into this straight away for you. Free shipping as per the website T&C's is free for all orders to main land Britain under 6kg and for our retail customers only xx

Rated 1 out of 5 stars

I didint receive my item

I didint receive my item. I ask for money back. They don’t want pay back. !! Avoid very bad coustomer service!!

October 1, 2024
Unprompted review
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Reply from Herbal Dog Co

Hi we are really sorry this has happened, please could you contact hello@herbaldogco.com and we will look into this for you x

Rated 5 out of 5 stars

Ordered the yeast powder

Ordered the yeast powder, for my chihuahua who had a yeast problem, an gave it to my jack Russel who was suffering with itchy ears ( after years back & forth to vets, and put on steroids!!) after only a week of using Codys ( chihuahua) brown patches had started to clear, and cocos ( jack Russel) ears had started to calm down and hair starting to grow back, and they’ve both stopped itching..I wish I’d took before and after pics, I’d highly recommend this, my 2 love it mixed with there food an a bit of salmon oil.. keeping them both on this, an is now gonna be a monthly subscription
Thank you

September 28, 2024
Unprompted review
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Reply from Herbal Dog Co

Wow that a great 5 star review thank you so much! We are so pleased it has helped both of your dogs and greatly appreciate the feedback! xxx

Rated 1 out of 5 stars

Herbal Flea "Spot On" Is a Waste of Money

Your advertising is entirely misleading. You claim a weekly dose of your flea "spot on" medicine will render your dog flea free. Yet when trusting customers believe your marketing, purchase your not inexpensive product, find it does not do as described, all you say is "visit the vet". People are being mislead by your false claims. You should be ashamed. This product is a waste of money and you should not be misrepresenting a product as that is fraud.

September 24, 2024
Unprompted review
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Reply from Herbal Dog Co

Hi Nicola, thank you for taking the time to leave a review. Our products are not medicine and are for prevention only. You should always see your vet if you have fleas as this can become very uncomfortable for the dog x

Rated 1 out of 5 stars

I used this on both my cats an dogs an…

I used this on both my cats an dogs an used it for 2 months. A now have all got fleas. So I’m fuming. Does not work. Do not buy. All I can say about it is it’s harmless to all creatures including fleas. An it smells nice. Had high hope for this product a it’s rave reviews.. very disappointed an I would give it half a star.

September 24, 2024
Unprompted review
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Reply from Herbal Dog Co

thank you for taking the time to leave a review. Our products are not treatments and are for prevention only. As with all herbal products they rely on a strong immune system so if dogs are older or poorly this product might not be the best one for you x

Rated 5 out of 5 stars

Brilliant products supplements help my…

Brilliant products supplements help my 2 English bulldogs love the shampoos leaves their coats lovely smooth and shiny. The natural treat box amazing the dry shampoo lovely I’ve used every fragrance of the shampoos plus the yeasty and blueberry face wash and wrinkle cleaner

August 7, 2024
Unprompted review
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Reply from Herbal Dog Co

Hi Tracey, what products have you used? Regardless we appreciate the amazing feedback and the 5 star review thank you so much!! xx

Rated 5 out of 5 stars

What a fantastic company and products

Discovered this company on TikTok and have never looked back there products are truly fantastic there my go to people if I need any help or advice they are always there and have loved watching this little company grow🥰

July 30, 2024
Unprompted review
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Reply from Herbal Dog Co

Wow Julie we appreciate this so much! Your support means the absolute world to us thank you again! <3 xxx

Rated 5 out of 5 stars

Do not hesitate!

I have 2 smelly staffies that absolutely despise going in a bath (although they’d happily jump in the sea/ lochs etc) so thought I’d give the waterless bundle a bash and omg… the stuff is AMAZING!!! I am now left with two beautifully smelling staffies who luv their weekly rub down with their massive towel 🤩 leaving their coats feeling, looking and smelling lush 😍

We also ordered some herbs, due to my older girl getting to that age she just needs that little bit extra support to keep her gleam. We have only just started those but usually my girl is an absolute nightmare at taking anything but I sprinkle her herbs over the top of her meat on her Slodog slow feeder (which is an amazing size by the way!) and she laps it up so that is a great sign in itself 🥰

July 20, 2024
Unprompted review
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Reply from Herbal Dog Co

Thank you so much for this amazing review! The waterless bundle really is a lifesaver haha! We hope the supplements have worked wonders for you too. Thank you again <3 xx

Rated 5 out of 5 stars

The Absolute Best Dog Products!!!

The Absolute Best Dog Products!!!

My main thing with Dog Products is that they contain nooooo nasties, having 2 French Bulldogs I like to keep everything natural!!! Boyyyyyy do these deliver!!!

The Shampoos, conditioners and dry shampoos etc are to die for, the smells are unreal and are so effective yet gentle!!!

The cologne I also use as room sprays around the home and in car as I do not like anything containing VOC’s that effect my 2!!!

I have literally bought everything because I can honestly and wholeheartedly say, they work, they are amazing and they are the best and are THE perfect products for our pooches!!!

Ps the blueberry face wash ❤️❤️❤️

July 12, 2024
Unprompted review
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Reply from Herbal Dog Co

This is amazing thank you Greg! We take pride in all our products and its great to see how much everyone loves them too! Your feedback is greatly appreciated <3

Rated 5 out of 5 stars

Honestly love their products I've seen…

Honestly love their products I've seen so much difference, my boy nibbled at his paws constantly and had really bad tear stains. I worked so hard on his diet and knew that I had got the protein right I just needed a good pre/probiotic. I've tried afew different powders from gut to itchy skin and they've all helped in one way or another. Tear stains are 99% gone and itchy paws gone. I honestly recommend giving this a go for 2-3months and you will definitely see an improvement. 5*

July 25, 2024
Unprompted review
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Reply from Herbal Dog Co

This is amazing thank you for taking the time to leave us a review x

Rated 5 out of 5 stars

Best animal products on the market

Great company and great people running the business have used herbal dog for the past 8months and wouldn't look anywhere else for my dog products, they smell great, packaged properly and always arrive on time.
Doing a great job girls and boys and can't wait for new products to purchase and test out.

July 20, 2024
Unprompted review
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Reply from Herbal Dog Co

Herbal Dog Company have a full female senior team with 50% of the senior team having young children including below school age. This year 60% of new hires have been parents including a senior role being held for someone who was on maternity leave. Herbal Dog Company has always been and will continue to be a family first business allowing flexi time for its employees to navigate work and family life. Trust Pilot reviews are not verified.

Rated 3 out of 5 stars

Issue

AVOID !!! I ordered with Tiktok shop. A week later no dispatch so had to cancel the order so I decided to place an order directly via the website to see if it was just an issue with Tiktok. I then Spent over £60 and order arrived with SEVEN items missing but still been charged for full order ?!?! I sent an email - no reply. Phone number doesn’t work but still posting on their socials ?!?!

*update - changing from a 1 star to 3 star as once I finally got hold of customer service they did process refund efficiently.

July 10, 2024
Unprompted review
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Reply from Herbal Dog Co

Hi Lexy, thanks for taking the time to leave a review we are a small team so it can take a little time for us to get back to the messages. I am glad this has now been sorted for you. Kindest Suzzie x

Rated 5 out of 5 stars

All good now!

Issue resolved .
I placed an order via their website and received an email stating that my order had been dispatched.
Royal Mail tracking showed that they have not received my package.
It’s now 10 days since I placed my order.
Having received a reply, and prompt replacement it appears the problem has been with Royal Mail.
Happy to edit my review to reflect this.
Nobody should have undeserved negative reviews!

May 9, 2024
Unprompted review
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Reply from Herbal Dog Co

Hi Nick, thank you for taking the time to leave us a review. I can see you emailed at 8.27am and we responded to you 3 hours latter. As Royal Mail lost your order I can see the replacement was sent straight out and delivered the next working day. We are a small team sorry we were unable to get back to you as quickly. Please see reviews.io for all verified customer reviews.

Rated 4 out of 5 stars

Amazing customer service

Was excited to try their products and ordered after seeing them all over social media. There was a small issue with dispatch but the customer service by Sophie was amazing and she got it sorted straight away. Honestly better service than many big retail companies I have used in the past.
If the products agree with my dog I will be buying from them again.

April 24, 2024
Unprompted review
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Reply from Herbal Dog Co

Thanks for your feedback Dave! We hope the issue wasn't major and glad it was sorted for you :) xx

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Placed and order last Monday, 48hour delivery. Still not received the order and tracking is saying Royal Mail have not even received it. It’s now Monday. I have emailed and messaged twice on Instagram, with no reply to either.
I now want a refund as I have purchased from another company.

April 15, 2024
Unprompted review
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Reply from Herbal Dog Co

Hi Gayle, thank you for taking the time to leave a review. Although the shipping service we use is royal mail tracked 48 this does not mean the products will be with you in 48 hours as per the website information. We are a small business and make everything by hand so things do take a little longer to get out sometimes especially after a bank holiday. The office is closed on the weekends and we did get back to you first thing Monday morning. If you require a quicker service we do offer Prime on our Amazon store. https://www.reviews.co.uk/company-reviews/store/www.herbaldogco.com

Rated 5 out of 5 stars

Waterless bundle …

Have recently purchased the waterless bundle. OMG my pug no longer smells of that puggy smell. I purchased the orange and bergamot and he smells lush. I now look forward to coming back from our walk to “wash” him. 5 🌟 from us

March 1, 2024
Unprompted review
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Reply from Herbal Dog Co

Thank you so much for this 5 star review! The orange and bergamot is great for cutting through harsh smells! we appreciate your feeback so much, thank you again! <3 xx

Rated 1 out of 5 stars

Product infested with insects.

Absolutely disgusted to find the Anal Gland Supplement had insects crawling around inside the packaging. My dog has used the product for years, but I cannot trust this company again. Will never buy from them again. Will be returning the box to them to investigate. Bought from Amazon. Email sent to company a moment ago asking for prepaid returns label.

February 11, 2024
Unprompted review
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Reply from Herbal Dog Co

Hi have you purchessed this product from us as we are unable to find an order in your name? Can you pop us an email hello@herbaldogco.com so we can look into this.

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