While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Herbal Medicine Store

Written by the company

We offer premium herbal incense blends carefully curated.


Contact info

2.8

Average

TrustScore 3 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAMMERS

If I could give them ZERO stars I would!!!
This place is an ABSOLUTE SCAM!! Beat me out of $283! Once I placed my order I was told that I needed to purchase a BOL. (Bill of Laden), which was $100! I told the woman that wasn’t included in the information on the website. Of course, she schmoozed her way out of that. I started feeling a bit reluctant, but she reassured me this was just normal business and after I’d purchase the BOL it would be good for a year and it’s only a one time thing if I reordered. The second I sent the proof that I paid it, this POS hung up instantly! I tried texting her back and even called on the number they advertise on the website! That’s when I got an immediate recording saying the number was no longer in service! I called again from a different number and my call went right through, no problem!! I had to leave my name and a message, as they screen all their calls! They want you to use Chime for the payment, which is to another Chime member because it’s a direct and instant payment. Chime to Chime payments cannot be reversed or cancelled! I got played and feel very violated! WARNING!!!!!!!
DO NOT TRUST THE HERBAL EMPIRE!
IT’S AN ABSOLUTE S C A M!!!!

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Scam Alert: $130 Stolen, No Delivery, Illegal Product Push

Scammed $130 via Chime Pay Anyone on September 20, 2025, for a ‘5-MeO-DMT cart’ from herbalempireonline.com. After payment, they demanded extra fees via WhatsApp (+1 940-641-0996) for ‘illegal shipping,’ then refused refund, claiming ‘order completed, your problem.’ No product delivered, no tracking. Evidence: Emails from herbalempireonline.com and call transcript confirm fraud. Site’s a ghost, illegal Schedule I sales claimed. Matches other complaints of fee scams. Stolen information them used to access Plaid and attempt further access. Report to IC3/FTC. Avoid at all costs!

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Just put in an order for $50 to get a…

Just put in an order for $50 to get a product to sample. They said they would overnight ship it to me. I'll update this review when I receive something

EDIT: changed to one star. Definitely a SCAM. They got my money and won't respond to any messages. And I've been completely respectful and professional. Most people probably already wouldn't take the chance but hopefully my review helps. I made a $200 bitcoin payment to hemalchem. Haven't heard back from them for 3 days now... Ill review they're site after a couple more days. I try to be patient and understanding but a lot of people are taking advantage of us

February 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look