Herbal Health Reviews 

328
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 21 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the natural healing balms offer incredible relief from persistent joint aches, severe arthritis, and daily inflammation. Many buyers emphasize that these wonderful remedies work exceptionally well when standard options fail to deliver proper results. Some people were satisfied with the specialized shampoo items, noting impressive hair regrowth and enhanced thickness after consistent application. Consumers also appreciate the supportive staff members who consistently go above and beyond to assist buyers with kind guidance. People regularly mention wonderful communication and express deep gratitude for the friendly service received.

What people talk about most

Product

People report positive experiences with product, highlighting the completely natural ingredients and absence... See more

Quality

Reviewers express great satisfaction and appreciation regarding product quality. Consumers consistently... See more

Staff

Customers had positive experiences with staff, describing them as lovely, caring, and extremely... See more

Service

Users describe positive interactions with service, highlighting great communication and a personalised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely small company who care deeply for their community. Their products WORK! Pain killing & soothing balms designed to help with your every need & advice based on experience & considerable research... See more

Rated 5 out of 5 stars

I have been using ninja 15k for a few years now and it’s been the best and only product that has actually worked in reducing the inflammation I suffer with costochronditis. It has become my best fri... See more

Rated 5 out of 5 stars

Their hair products -Nourish and Repair are a godsend for my thinning hair! Their balms are all natural, no chemicals, Ninja for pain is amazing and comes in 3 strengths and the strongest one takes aw... See more

Rated 5 out of 5 stars

I have been using these amazing balms for several years. I have used them for sciatica, muscle pains, lichen sclerosis, headaches and just general relaxation. I even take them in holiday with me... See more


Company details

  1. Health and Beauty Shop
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry

Written by the company

Welcome to Herbal Health – our passion is both people and their pets and how we can best use nature’s resources to help them in a non-pharmaceutical way. Our ‘people’ balms are a fusion of the best CBD whole plant extracts, enriched with natural terpenes, essential oils and organic coconut pulled together with a vegan friendly wax to create a range of premium healing topical balms which are anti-inflammatory, anti-bacterial and pain relieving. Used regularly they will not only keep you symptom free but will also promote and maintain a wonderful quality of life


Contact info

5.0

Excellent

TrustScore 5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(328)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing product

Absolutely amazing product. The customer service is second to none and the group community that share their experience and questions about the company's products is so helpful. I really can't rate the products highly enough. Always sharing with friends.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Herbal Health are great!

The Company are small, but efficient and caring (and funny). I have used the Ninja balm before and after 2 knee replacements with great results, also for any other aches and pains and headaches too! I also regularly use the Relax balm which I find aids sleep and the Sooth for anything skin related. ⭐⭐⭐⭐⭐

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Hi me and my wife.

Hi me and my wife.
Both swear by this product
We have used it now for about seven months and we both have our lives back
We have tried everything for our arthritis and other complaints and this has been by far the best ever product
And company is absolutely fantastic and really really look after you
Nothing is too much for the company and bev is absolutely fantastic at helping you every time you need help she is there for you this is the most honestly about the company and I hope that it is the same experience for yourselves 👍👍👍

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

Verbally attacked by an angry store owner and the "herbal Health" mob

I ordered on 28.01.24 and did not receive delivery. Upon logging in. I noted that my order had been cancelled, despite making payment.

Today, I wrote a post on their Herbal Health Facebook group which explained my situation and I asked if this company was a scam or real?

The store owner and their mob of angry followers proceeded to attack me relentlessly on Facebook before banning me from their group.

A few minutes later, I received an email to say their payment gateway had cancelled the payment I made due to it being flagged as fraudulent, which of course it was not.

However, there was no communication from them about this situation at the time of the order, which could have been resolved quickly and easily.

Why not put the customer at ease and place a new order?

I can't comment on their products, as I never received my order. God help anyone who orders from these people. Brace yourself for the worst if anything goes wrong. You will be attacked.

Update:

It seems Herbal Health have found it necessary to resort to dishonesty. My card was not rejected initially. The payment succeeded and according to HH (today), was later reversed by the payment gateway.

I have no desire to receive goods I have not paid for. Not once, have I as much as hinted at wanting this. I still don't and nothing has changed in that regard.

Furthermore, I asked in my post, if this company was real or a scam and then proceeded to explain my situation in detail. I did not directly accuse anyone of being a scammer. I was deeply concerned. Who wouldn't be? I admit that I've been scammed before and it was also CBD products recommended on Facebook.

BOTTOM LINE:

I made a successful payment and never received the goods. HH failed to make contact and inform me of the issue with their payment gateway, which has nothing to do with me. I should add that my card is working and I use it daily.

I never received any notification of a failed payment. If I did, there would be no cause for concern.

However, this situation got me worried and I took to their FB group to ask a question.

I was met by a lynch mob, spewing aggression and condemnation. These are the unfortunate facts. While HH has responded to say they tried to protect me, I find this curious as they were leading the attack on me, which of course encouraged others to join in.

Unsurprisingly, I have no desire for their products.

Hopefully, others will avoid the fate I've suffered at the hands of these people.

January 31, 2024
Unprompted review
Herbal Health logo

Reply from Herbal Health

Customer's card was rejected, and would have been informed this was the case at the time of ordering. Customer then proceeded to suggest we were scammers on social media in a group of happy customers, who unsurprisingly objected to his aggressive stance. This customer continued to chose a hostile approach to all attempts to appease him on social media demanding order fulfillment for an unpaid order.

We deleted the post and removed him from the group to prevent any further conflict to protect both him and our existing customer base from any further angst.

We do not contact customers who's payment has failed as a matter of courtesy to avoid any potential embarassment.

We consider the matter closed.

Rated 5 out of 5 stars

Having found this wonderful little…

Having found this wonderful little company we use the balms for everything! Me Ninja, Recover, Pout protect, hubby Soothe & buzz off, daughter Soothe & Relax and son Soothe seriously the products are amazing and a go too for everything. Thank you HH x

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

The best CBD balms you'll find!

Once you buy from this amazing company you won't look anywhere else for CBD balms. They have the most helpful fb group to ensure you get the best balm for you no matter how you intend to use it and orders arrive with a personalised hand written note every time. I've been using their supercharged ninja balm for migraines, trigeminal neuralgia, back pain and literally anything else that hurts. And supercharged soothe for previously uncontrolled pustular psoriasis. There are many photos on their FB group showing just how much these balms have helped myself and others.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend these CBD products

This is such a lovely, family run company who really care about their customers. I've been buying from them for over a year now and find the products make a huge difference to my chronic pain and migraines. Highly recommend.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing products and unbeatable customer service

The balms are amazing and the customer service is the best I've ever come across. And to this fantastic, informative (and often hilarious!) facebook groups that are always on hand for help, advice and a laugh.

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great products, fantastic customer service

Ninja and soothe are firm favourites in our house, and as a bug-magnet, Buzz Off is the only thing I've found that actually keeps the bitey things away from me. Love their products and the handwritten note with every order never fails to make me smile :)

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

I LOVE this company and their products

I LOVE this company and their products. I won’t go anywhere without my balms. They have been a godsend and have helped with a range of ailments from toothache, sore throats, eye issues, muscle cramps, neck pain, burns, anxiety, you name it they get used and they work!
Always great service, prompt delivery and also with freebies, which are amazing and I’m so grateful for and so are the people who they get passed on to!
They are also always willing to help and there is a lovely community.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic products and fantastic…

Fantastic products and fantastic service. I use the ninja balm for my arthritis and for headaches and it works a treat. The relax balm is lovely to rub into your temples to help you drift off to a peaceful sleep. Soothe is also fab for any rashes and dry skin. Can’t wait to try the chill out lip balm and other stuff.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous products & customer service

I've been using HH for a couple of yrs & can honestly say, they are the best provider of CBD balms. Love using their products, which are lovingly posted out with a hand written note. Their Facebook group are so helpful - always on hand for guidance. Got a lovely Christmas decoration last year too! My favourite balms are Recover & Ninja - so good for my many joint & muscle pains! Just off to order some more!! Thank you to all at HH 🥰

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great company.

Great company.
Their products provide great pain relief for my osteoarthritis, All hand made,
Highly recommend you try them out, very knowledgeable.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Best Company Ever.

This is the best company I have ever dealt with. Superb products which arrive super quickly, Bev is really generous giving out free samples and tops the order off with a personal handwritten note.You are made to feel very special.Most importantly the products work,my pain is so much less since using the Ninja Balm,in fact I have every balm produced in my cupboard and they all work wonderfully for a myriad of ailments .The Herbal Health Face Book page is a wealth of information and advice and lots and lots of empathy and support from like-minded people,a very special family.

November 19, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look