Herbiespizza Reviews 10

Worst experience i ever had at slough outlet.....i wish, I would have chance to give below 1 star rating. Because they confirmed my order at 10:20pm on 19th April and it was our anniversary, I called at outlet at 11 to ask about my pizza delivery, they said it's on the way and I waited until 12 but did not receive my order, so I had to order from Papa Jones. So I wasted my time, celebration n money. Worst customer service ever.

Thought we'd try u out as our normal takeaway was closed NEVER AGAIN! On spending just over £80 for 5 people pizzas burgers cheesy chips potato skins and sides it got to be the most blandest taste of food ive ever had. Cheese there was no flavour to it hardly any tomato base on pizzas as for the topping some slices didnt even have pepperoni on it so may aswell have ordered a margarita certainly doesnt look like the picture on their online menu!!! Potato skins were supposed to have extra topping on of bacon not 1 of us found any most of the rest of the delivery was cold so don't know what detour they took!! And top this pretty sure its illegal side of coleslaw for £2.50 it wasnt even theirs they'd bought it from Sainsburys for £1.10. Ive been trying to call them since last night but not answering as we ordered online

Title: Nightmare Delivery – Bracknell Herbies

Review:
Ordered at 7:30 PM, arrived after 8:30 PM. Pizza cold, calzone inedible, and paid-for dips missing. Called to complain, and staff lied, saying my order was only placed at 8:30, then offered vague “next time” promises.

Completely unacceptable. The food was ruined, the service was worse, and I spent ages on the phone fighting for a resolution. If you value your time, money, and taste buds — avoid Herbies Bracknell.

Photos attached: Cold pizza, missing items.

Probably the worst pizzas we have ever had, ordered Sunday 11/05 15.23 Basingstoke first thing we noticed was that the pizzas had not been cut into slices properly then found out why! The pizza dough-base was stole really hard to bit through, will never use Herbies again absolutely disgusting.

We ordered on just eats, an hour later we did not have pizza!
Phoned the number and apparently it was on its way, 2-3 minutes!
This was not true....
We phoned the local branch and they said it had been delivered, which was absolutely not true.
Went to the branch and they made me pay for another order.
You are a disgrace.

This is about the High Wycombe outlet, I have ordered Pizzas from Herbies for sometime now, never had an issue with them, their pizzas have been delicious and at a good temperature. This review however is about an event where I got to see their customer service or to be more accurate not see them. For the past 3 days I have been trying to contact them about a pizza that was not delivered to me I have tried phoning them only for the phone to ring endlessly and the one time I got through the manager was out and they would ring back and never did. I have tried email, phoning their HQ and social media, Instagram replied say that I should email them, been two days since then and nothing has happened.

Apparently the root cause why it was not delivered is because they were not open, something that was not apparent on their website, no warning messages that hours had changed or stopped me from ordering from that store. I only found out about their new hours from Just Eat & Deliveroo. Not great to find out this information from a third party rather than direct.

I doubt that I will get a refund when I cannot even speak to the people that could give me one. The order number if Herbies wants to start a dialogue is 14495466. The order was received on the 7th and accepted later that night when they opened, no pizza or contact was established since then.

I might change my review depending on what they do, but my business from now on is just with Farmhouse & GOGO which do a much better job and have people you can speak to.

This review relates to Herbies Fareham. I ordered two pizzas and was offered a 30% discount if I ordered on line. So on collection, my discount was not applied and was offered a future discount.

The staff member who served my order was unmasked and the pizza was greasy “in the extreme”. So no future orders!

Truly awful pizza,!!! Worst ever, dry, no flavour, total waste of money, over an hour late arriving, no apology, terrible service, awful company!! Just rubbish!!!!

Ordered AM for 12:30 delivery. 1pm nothing. Called local stores 7 times, no reply & left 2 voice mails. Pizzas never arrived. No way to contact anybody. Avoid as now I’ve got to claim back through my credit card. No way to contact head office through website.