Michael Koetting was very helpful, acknowledgeable, and went above expectations to make sure that I was satisfied with the outcome. I really appreciate customer service like that. Michael keep doing w... See more
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Nice trogens check outs pretty smooth performances. Needs plenty customer service support. Also sending the chime out there for deeper than better results and growth factors regarding health at it's... See more
Company replied
I received my packet a lot sooner than expected however the two questionnaire pages were in Spanish. I understand and read Spanish but my children do not. I called and was told another packet would be... See more
Company replied
Since taking on my new policy, I feel tremendously more "looked after", so to speak, and a great deal less anxed about my children having to deal with my final arrangements! This is such a weight off... See more
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Company details
About Heritage Associates
Written by the company
Insure Peace of Mind
Cremation
Burial
Life Insurance
Heritage Associates is the Texas and Minnesota regional agency of Lincoln Heritage Life Insurance Company, the market leader for final expense coverage. Heritage Associates offers small, whole-life insurance policies and planning assistance to alleviate the burden placed on loved ones when the time comes to coordinate and pay for a funeral. Policies range from $1,000 – $20,000 in coverage, and benefits are accessible within 24 hours at the time of need. No medical exam is required, and most qualify with no waiting period necessary. Rates do not increase and policies do not expire once coverage begins!
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Contact info
4.8
Excellent
212 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Agent started to harass me after I…
Agent started to harass me after I informed her that I no longer wanted the policy.
July 10, 2024
Reply from Heritage Associates
There appears to be some misunderstanding. We received your application for coverage and weren't able to issue the coverage you requested because the initial premium payment was declined by your financial institution. Our efforts to contact you were not intended as harassment but rather a sincere effort to resolve the payment issue preventing your coverage from being issued.
We attempted the initial premium payment on June 7 as you requested, but the payment declined. We were not notified by your financial institution of the declination until several days later, which is when we first contacted you via text message. We attempted approximately one outreach per week in an effort to resolve the issue with you, including only two phone calls and corresponding voicemails over a month long period. We also mailed a letter notifying you of the declined payment and our inability to proceed in issuing coverage.
All of our efforts were made in an attempt to honor your original application for coverage. In a text message reply you sent to us, you seemed to think that we did not attempt the payment on June 7 as you originally requested, but you never responded to our efforts to clarify that that payment was actually attempted exactly as you requested on June 7. Instead of outright declining you application, we were hoping to assist you in rescheduling the initial payment so that we could continue to hold your application pre-approval.
We certainly did not want you to miss the opportunity for coverage over a payment issue. We will absolutely honor your request to cancel the application for coverage and cease additional outreach. Hopefully, you can understand how confused we too feel by this outcome. Nonetheless, we understand your frustration, especially given the misunderstandings involved, but we would still very much like the opportunity to serve you and your loved ones if given the opportunity in the future! Feel free to call us at (512) 648-6400.
Luke Ezell was knowledgeable & respective !!
Mr Luke Ezell was a polite, knowledgeable sales representative. He answered all of my questions without any hesitation. He was very respectful through the phone conversation.
I would definitely recommend him to others.
July 10, 2024
Unprompted review
Reply from Heritage Associates
Thank you for kind words regarding your experience with Luke! Most importantly, thank you for trusting Luke and our team with the opportunity to serve you and your children!
Nice trogens check outs pretty smooth…
Nice trogens check outs pretty smooth performances. Needs plenty customer service support. Also sending the chime out there for deeper than better results and growth factors regarding health at it's strongest that they have ever seen it go through. Proven product and conditioning of course from customer service care.
--Dr Chelsea Avila Goins Ruiz
July 8, 2024
Reply from Heritage Associates
Candidly, we're having a hard time understanding what this means, but that could just be a comprehension issue on our end. We acknowledge that we aren't rocket scientists 🚀🤓, yet we're still proud of our simple mission to help loved ones on one of the worst day of their lives. 5 stars seems positive, so thank you! We know Jamie enjoyed working with you, and we certainly appreciate the opportunity to serve you and your family!
Lydia 1st contact advising of my bank…
Lydia 1st contact advising of my bank draft and understanding and helpful. Great World Class Customer Service.
July 3, 2024
Unprompted review
Reply from Heritage Associates
Thank you for your kind words and continued trust! We definitely wouldn't want anything to happen to your coverage over a payment issue. We appreciate you being so responsive and making it easy for Lydia to get your issue resolved.
Lydia is very helpful and…
Lydia is very helpful and knowledgeable. She is very pleasant to work with. I give her a five star rating.
June 25, 2024
Unprompted review
Reply from Heritage Associates
We're glad you had such a great experience working with Lydia! Thank you for taking the time to write such kind words. Most importantly, thank you for trusting us with the opportunity to serve you and your loved ones!
Jamie
Jamie! She made me feel so comfortable. She answered all of my question without fail. I'd like to say we became friends.
June 24, 2024
Reply from Heritage Associates
It sounds like the feeling is mutual! We know Jamie thoroughly enjoyed assisting you. Thank you for your trust and the opportunity to serve you and your family! All of us, including Jamie, very much appreciate you taking the time to write such kind words too!
1st contact is everything.
For me its the 1st contact. My agent was very knowledgable and helpfull.
She answered every question and even followed up to see if anything else was needed.
This is the type of Customer service that rarely exists today.
May 17, 2024
Reply from Heritage Associates
This is exactly the type of experience we strive for. Thank you not only for trusting us with the opportunity to serve your loved ones but also for affirming our efforts! We aim to provide knowledgeable and helpful service, along with thorough follow-up, to every policyholder. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Lydia is very professional
Lydia is very professional, helpful, and very caring person. She has helped me so much. She is a wonderful person
June 10, 2024
Unprompted review
Reply from Heritage Associates
We're glad you had a great experience working with Lydia! Thank you for your trust and the opportunity to serve your loved ones!
My agent Lydia is professional and…
My agent Lydia is professional and compassionate. Whenever I need to her, she answers my questions in a clear concise manner.
May 27, 2024
Unprompted review
Reply from Heritage Associates
Thank you for sharing such positivity regarding Lydia! We very much appreciate your trust and the opportunity to continue serving you and your loved ones!
Excellent service!
Excellent service! All of my questions were answered and there was no pressure to buy. I appreciate the flexibility Robin provided when finding a convenient time for us to discuss my final expenses needs. This is my 2nd policy with Lincoln Heritage and I am very likely going to purchase a policy for my husband in the near future, too.
April 26, 2024
Unprompted review
Reply from Heritage Associates
Thank you for your continued trust in us! We very much appreciate the opportunity to serve you and your loved ones, and we are glad you had a great experience working with Robin! Please don't hesitate to give Robin a call when you are ready for coverage on your husband: (512) 648-6400
They made it easy to apply for the…
They made it easy to apply for the insurance and explained stuff if I didn't understand
March 13, 2024
Reply from Heritage Associates
We're glad the process was understandable and easy! Thank you for such positive feedback! If any additional questions arise, please do not hesitate to call us. We are very appreciative of the opportunity to serve you and your loved ones!
Jamie explained everything to the t and…
Jamie explained everything to the t and I know that I can depend on her if I need to reach out to her for whatever questions I might have
May 10, 2024
Reply from Heritage Associates
Thank you for your kindness in affirming Jamie! We agree regarding Jamie's dependability, but everything starts with your trust and cooperation. We cannot thank you enough for trusting us with your final expense needs and making it such a joy to serve you!
Superior customer service
Superior customer service, answered all my questions and explained in detail all I needed to know. Extremely knowledgeable on what to expect and how the company will handle the claim in a step by step manner. Will be reaching out to her again soon.
May 8, 2024
Unprompted review
Reply from Heritage Associates
Thank you for your kindness and trust! We are grateful for the opportunity to serve you and your loved ones. We look forward to speaking with you and helping with coverage on more of your family members soon!
The efforts that they take to try and…
The efforts that they take to try and help you and make things easier for you.
May 6, 2024
Unprompted review
Reply from Heritage Associates
Making the final expense planning process approachable and easy is exactly our goal. We are so glad your experience was consistent with our aim! Thank you for your kindness and the opportunity to serve you and your loved ones!
My experience with Lincoln Heritage was…
My experience with Lincoln Heritage was extremely satisfying and I must commend Robin, my representative for her exceptional service. She addressed all my concerns, answered all my questions and provided detailed explanation of the process. And the policy was very affordable.
April 19, 2024
Unprompted review
Reply from Heritage Associates
Thank you for taking the time to affirm Robin! We're glad you had a great experience. Most importantly, we appreciate the opportunity to serve you and your loved ones!
She always answers your question and…
She always answers your question and she is a nice person
May 3, 2024
Unprompted review
Reply from Heritage Associates
Thank you for your kind words regarding your experience working with one of our associates! Most importantly, we appreciate your trust in us and the opportunity to serve you and your loves ones!
Ms Sandoval has been helpful in every…
Ms Sandoval has been helpful in every way. I feel good in doing business with a professional. Thank you Lydia for always answering my questions!!!
May 3, 2024
Unprompted review
Reply from Heritage Associates
Thank you for your kind words regarding your experience with Lydia! Please don't hesitate to lean on us if you or your loved ones ever have any additional questions on your coverage!
Robin was great
Robin was great. Got down to the point, explained all options. Courteous, sweet , attentive person.
April 18, 2024
Unprompted review
Reply from Heritage Associates
Thank you for taking the time to affirm Robin! Robin cares deeply about our mission, so your kind words are hugely validating and encouraging to not only Robin but our whole team! We sincerely appreciate the opportunity to serve you and your family!
Wonderful Experience
My interaction with Lincoln Heritage Associates for my funeral policy was great. My representative Robin Akin was very knowledgeable, thorough, professional and courteous. She explained all of the policies available and listened to my requests and provided exactly the type of policy I am currently enrolled with. She did not waste my time trying to sell me a policy I was not interested in and provided my options and monetary expenses in line with my budget.
April 2, 2024
Reply from Heritage Associates
We cannot thank you enough for taking the time to share your experience working with Robin! This kind of outcome is the aim of our mission, so you just gifted Robin and our whole team with an incredible sense of fulfillment. We very much appreciate your kindness and the opportunity to serve you and your loved ones!
Reply from Heritage Associates
Thank you for the opportunity to serve you! We deeply appreciate your support!
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