Michael Koetting was very helpful, acknowledgeable, and went above expectations to make sure that I was satisfied with the outcome. I really appreciate customer service like that. Michael keep doing w... See more
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Nice trogens check outs pretty smooth performances. Needs plenty customer service support. Also sending the chime out there for deeper than better results and growth factors regarding health at it's... See more
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I received my packet a lot sooner than expected however the two questionnaire pages were in Spanish. I understand and read Spanish but my children do not. I called and was told another packet would be... See more
Company replied
Since taking on my new policy, I feel tremendously more "looked after", so to speak, and a great deal less anxed about my children having to deal with my final arrangements! This is such a weight off... See more
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Company details
About Heritage Associates
Written by the company
Insure Peace of Mind
Cremation
Burial
Life Insurance
Heritage Associates is the Texas and Minnesota regional agency of Lincoln Heritage Life Insurance Company, the market leader for final expense coverage. Heritage Associates offers small, whole-life insurance policies and planning assistance to alleviate the burden placed on loved ones when the time comes to coordinate and pay for a funeral. Policies range from $1,000 – $20,000 in coverage, and benefits are accessible within 24 hours at the time of need. No medical exam is required, and most qualify with no waiting period necessary. Rates do not increase and policies do not expire once coverage begins!
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4.8
Excellent
212 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Since taking on my new policy, I'm completely confident about my final wishes and my kids' immediate well-being when I pass.
Since taking on my new policy, I feel tremendously more "looked after", so to speak, and a great deal less anxed about my children having to deal with my final arrangements! This is such a weight off my shoulders! Not to mention the greater policy value. It's a very satisfied feeling of having handled something I myself had to go through just a few years back with my own mother, and knowing my kids can relax about it and focus on their memories rather than having to deal with all the reality of it.
March 26, 2024
Reply from Heritage Associates
You walking away with peace of mind feels like mission accomplished for us! ✅ This is exactly the kind of experience we aim to achieve, and your validation means the world to us! Thank you for your trust and kind words. We are grateful for the opportunity to serve you and your loved ones!
Legacy of peace
Death is inevitable and morbid, but a legacy of peace is what you leave to your loved ones when you deal with Heritage Associates
March 30, 2024
Reply from Heritage Associates
This was well said! Thank you for your support and, most importantly, your trust! We appreciate the opportunity to serve you and your loved ones.
Robin Akin was WONDERFULL!
Robin Akin was WONDERFULL!! She explained everything, very professional, personable and knowledgeable. She deserves a raise!
April 9, 2024
Unprompted review
Reply from Heritage Associates
Thank you for your kind words, especially considering that you decided to exercise your money back guarantee and not move forward with coverage at this time. We know life situations change and hope to have the opportunity to serve you again in the future!
Jamie Payne was really great.She help…
Jamie Payne was really great.She help me make the right move.I am so grateful.Thank you Jamie.
March 10, 2024
Reply from Heritage Associates
We know Jamie very much enjoyed her conversation with you and appreciated the opportunity to serve you and your family! Thank you for your kind words and trust!
Reply from Heritage Associates
We're so glad you had a great experience! Thank you for trusting us with the opportunity to serve you and your loved ones! If any questions arise in the future, please don't hesitate to contact us.
She was very professional
She was very professional, knowledgeable, and polite.
March 30, 2024
Unprompted review
Reply from Heritage Associates
We're glad you had a good experience! Thank you for the opportunity to serve you and your family!
Jamie was a great help
Jamie was a great help, she explained everything and answered any questions I had throughly.
April 2, 2024
Unprompted review
Reply from Heritage Associates
We're glad you had a great experience working with Jamie! Thank you for your trust, support, and the opportunity to serve you and your loved ones!
Reply from Heritage Associates
We're glad you had a great experience working with Robin! We know Robin thoroughly enjoyed her conversation with you too. Thank you for trusting us with the opportunity to serve you and your family!
Lydia is always so personable
Lydia is always so personable. It is nice to talk/text with her.
March 25, 2024
Unprompted review
Reply from Heritage Associates
We know Lydia very much appreciated the opportunity to serve you! Thank you for sharing such positivity!
Lydia was very friendly and informed
Lydia was very friendly and informative. She answered all my questions and did not try to upsell me when I told her what I could afford. It seems to be an excellent product, and Lydia explained it thoroughly.
March 12, 2024
Unprompted review
Reply from Heritage Associates
Thank you for sharing such positivity regarding your experience working with Lydia! Most importantly, we are glad that you are comfortable with the coverage! If any additional questions arise, don't hesitate to call us.
Been very nice to me!!
March 21, 2024
Unprompted review
Reply from Heritage Associates
We know arrangement planning isn't always a lively experience, so we strive to instill a sense of hopefulness, positivity, and peace of mind in our process and conversations. It means the world to us that you felt that in your experience working with us! Thank you for your trust and kindness!
Your Agent Lydia Sandoval was wonderful…
Your Agent Lydia Sandoval was wonderful to work with. She was very patient guiding me through the entire process and just a real pleasure to work with. Many thanks…👍
March 4, 2024
Reply from Heritage Associates
Thank you for trusting Lydia with a difficult topic and being so cooperative in our quick qualification process! We really appreciate the opportunity to serve you and your loved ones!
They explained and answered all my…
Approximately two weeks ago on March 4,2024 I called to find out what "final expenses" meant. It was graciously explained to me and all my questions were answered. And if after I thought I understood, if I still didn't, they patiently explained it again. The whole experience was great and simply amazing. It turned out to be easy, how simple you can plan everything, and do it all before hand. Now that's what I call stress-free. I'm so glad I did this, now everything is taken care of. Thank you, Barbara Willis.
March 3, 2024
Reply from Heritage Associates
We cannot thank you enough for taking the time to detail your thought process and experience working with our team. Ambiguity and natural anxiety around the arrangement planning process often discourage many from taking the necessary steps to prepare until it's too late. Your words truly feel like mission accomplished for us in the sense of bringing clarity, ease, and comfort to the process! Thank you so much for your kindness and support in affirming our mission. We very much appreciate the opportunity to serve you. Your words have deeply encouraged all of us!!
Honesty!!!
Jaime, my agent was very friendly, kind and empathetic. I never felt pressured and I feel she was honest. I also feel she will be a lot of help to my husband when the time comes... now I need to convince him to get insurance as well.
March 1, 2024
Unprompted review
Reply from Heritage Associates
Thank you for the opportunity to serve you! We especially appreciate your kind words about Jamie!
Honesty and Service!
Total honesty! I love that about you! Honesty, cheerfulness and premium service are admirable traits of your company! Keep up the good work!
Ellen Phillips
March 1, 2024
Reply from Heritage Associates
We're so glad you felt several of our core values in your experience working with us! Above all, thank you for trusting us with the opportunity to service your final expense needs. We really appreciate you taking the time to share such positivity too!
Great agent & easy to sign up
Great agent & easy to sign up. It's great to plan for the future because you aren't guaranteed tomorrow. Lost a family member who had everything planned & I realized I needed to plan so it's not on my family. Thank you!!!
March 8, 2024
Unprompted review
Reply from Heritage Associates
This so true! We are sorry for the recent loss of your family member, but what a gift that the process was planned. So many families find themselves not only confronting loss but in a loss for what to do because no plans have been made. Thank you for trusting us with the opportunity to help you establish your plan. We hope it's a long, long time before it's needed!
I called in to get information on a new…
I called in to get information on a new account and found out I had an exiting account and my mother was the policy holder. Jamie was very patient,professional, knowledgeable and very helpful
March 6, 2024
Unprompted review
Reply from Heritage Associates
We're glad you had a great experience with Jamie! Thank you for trusting us with your final expense needs and taking the time to pay such positivity forward!
My experience was great
My experience was great. The two representatives who assisted me were extremely informative, caring and followed through with concerns even after receiving my policy. Based on my experience I recommend Heritage 100%.
February 1, 2024
Reply from Heritage Associates
Thank you for your kind words and support! This made our week! 😊 We very much appreciate the opportunity to serve you and your family!
Amazing Agent
I just got my first life insurance policy ever with Lincoln Heritage . My agent Jamie Payne is a great agent she is also an Amazing person. I recently had suffered a loss of a loved one that is very traumatic, Jamie’s compassion and kindness helped me get through it. I feel very blessed having her as my agent. I feel Lincoln Heritage the right choice for me as well as my family.
March 2, 2024
Unprompted review
Reply from Heritage Associates
We just shared your note with the team, and it's a source of huge encouragement for us! As you can imagine, final expense planning can be a heavy topic, so positive feedback like this gives us a huge sense of missional fulfillment in the work we are doing. We think Jamie is wonderful too, so thank you for taking the time to affirm her and share such positivity! We so appreciate the opportunity to serve you and your family!
PATINT KIND AND KNOWLEDGEABLE
January 5, 2024
Reply from Heritage Associates
We're glad you had a great experience working with our team. We very much appreciate the opportunity to serve you! Congratulations on the coverage!
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