Heritage Ceramics Reviews 11

TrustScore 4.5 out of 5

4.4

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Company details

  1. Natural Stone Supplier
  2. Flooring Store

Written by the company

Heritage Ceramics Stone and Ceramic Floor Tiles


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Making life easy!

Excellent, personal service from sourcing to delivery. The tiles are truly beautiful, and exactly what we needed - a hard task for our tricky old floor, all made so easy by Rebecca. Makes me keen to plan the next project! Huge thanks.

January 21, 2025
Unprompted review
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Reply from Heritage Ceramics

Thank you very much for your review. I am very pleased that you are happy with the tiles.

Rated 5 out of 5 stars

First class service

First class service. Ordered small amount of terracotta tiles , delivered promptly. Needed small delivery van to manage our lane all organized by Rebecca. Would definitely recommend and use again.

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

A balcony-terrace terra cotta parquet layout

I decided to rebuild a small balcony-terrace, changing old cracked concrete tiles to 'aged' terra-cotta tiles using a parquet pattern. Without the help I received from Rebecca Margetts at
Heritage Ceramics, this would have been well beyond my capability. She and that company sent me all the right materials and guided me through the entire process. I had never laid tiles before. Thank you so much.

July 24, 2021
Unprompted review
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Reply from Heritage Ceramics

Thank you for your review. I am glad the project went so well.

Rated 5 out of 5 stars

nice people to deal with

very pleasant people to deal with

June 30, 2021
Unprompted review
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Reply from Heritage Ceramics

Hi Stephen
I am not sure what tiles you are referring to and I cannot find you as one of my customers. I would be happy to discuss this with you should you like to contact me?
Thank you Stephen for this and the clarification, I appreciate it.
Rebecca

Rated 5 out of 5 stars

Real really beautiful terracotta tiles

Real really beautiful terracotta tiles. Delivered on time and in coordination with my availability. Love the colouring and Rebecca is SUPER helpful with any queries or concerns you may have regarding the care and laying of the tiles. Gréât interactions throughout!

April 15, 2021
Unprompted review
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Reply from Heritage Ceramics

Thank you for the review, we are pleased that you are happy with he tiles and the project is going well.

Rated 5 out of 5 stars

Five star recommendation!

Such beautiful stone and a very high standard of customer service. Rebecca is extremely knowledgeable, providing excellent advice from the beginning of my project and throughout until completion. Rebecca was on hand at the end of a phone or email and could not do enough to support with my order, ensuring that all went smoothly. I am delighted with the end result and would not hesitate to recommend Heritage Ceramics.

March 31, 2021
Unprompted review
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Reply from Heritage Ceramics

Thank you for the review and I am so pleased that your are delighted with the end result.

Rated 5 out of 5 stars

All good

Great stone, great customer service and very reasonable price.
Thank you

March 30, 2021
Unprompted review
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Reply from Heritage Ceramics

Thank you Carol, I am so pleased you are happy with the Aged Chalgrave. I hope the project has gone well.

Rated 5 out of 5 stars

I would definitely recommend Heritage…

I would definitely recommend Heritage Ceramics. The service provided by Rebecca was outstanding from the first contact, until the end. The slate tiles ordered were of a great quality, delivered exactly as we requested. When we contacted Rebecca recently about some advice on cleaning the tiles, Rebecca again was extremely helpful. All stress free!

March 29, 2021
Unprompted review
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Reply from Heritage Ceramics

Thank you for the great feedback. The pictures of the bathroom looked fantastic, a real wow factor!

Rated 5 out of 5 stars

Great advice and competitive pricing

We have used Heritage Ceramics on several occasions, they have been excellent to deal with, not only have they been competitive on price, but they have always given us really sensible advice about the products that we have ordered.

March 29, 2021
Unprompted review
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Reply from Heritage Ceramics

Thank you Neil, it was great working with you on both your interior and exterior projects.

Rated 5 out of 5 stars

Excellent

I called Rebecca to see if she had some matching limestone slabs for a patio. I asked about availability. She made some calls and said we could have them by the end of the week. Slabs turned up on time and the driver called with notice as asked. Pleasure to deal with, always answered the phone, would highly recommend. Also note they were the cheapest too as I did shop around!

March 29, 2021
Unprompted review
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Reply from Heritage Ceramics

Thank you Cath, great that we were able to help.

Rated 5 out of 5 stars

I could not recommend enough Heritage…

I could not recommend enough Heritage Ceramic!

Front start to finish the company have been amazing with helping out on sizing of our floor plan, the type of tiles, quality and even down to the full maintenance post them being laid. They really know what they are talking about and I fully trusted everything they told us and the results proved them right.

Especially mentioned to Rebecca who was amazing she worked with us the whole way though and was so helpful. Nothing ever seemed too much.

Totally recommend.

March 29, 2021
Unprompted review
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Reply from Heritage Ceramics

Thank you Andrew it was a pleasure working with you and the end result is fantastic.

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