the products were well priced and well crafted. Packaged simply but beautifully, they were protected in recyclable card & arrived very quickly. An all round excellent shopping experience. Thank you fo... See more
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See what reviewers are saying
There was a huge problem with the company that imports through the customs in Croatia. However, when I reached out to Heritage they arranged return of the parcel and they sent another out to my... See more
Company replied
Due to an order with another seller falling through I had to make some last minute purchases for gifts on a special occasion and needed them delivered by a Monday morning. I placed the order very late... See more
Heritage of Edinburgh is just wonderful! We purchased a sweater (ballantrae jumper) as a gift for someone when we were by Edinburgh Castle. When we were repacking and preparing to leave for the airp... See more
Company details
- Department Store
- Children's Clothing Store
- Kilt Shop and Hire
- Men's Clothing Store
- Souvenir Store
- Women's Clothing Store
Written by the company
Old Town's largest department store. Kilts, Cashmere, Lambswool, bagpipes, hoodies, blankets, Harris tweed, Jewellery, Knitwear, Gloves, Kid's highland wear.
Contact info
100-106 South bridge, EH11HN, Edinburgh, United Kingdom
- info@heritageofedinburgh.com
- heritageofedinburgh.com
Nonexistent customer service.
I have placed two orders with this company. Had problems with the size on the first one (my fault) and on the second one of the items they sent was the wrong one. I've sent two emails and gotten no response on either. I'm with Colin. It might be time for small claims court since it seems impossible to get their attention.
November 11, 2022
Unprompted review
Very straightforward and quick service
Very straightforward and quick service. Beautifully wrapped too.
January 7, 2023
Well made shirt
Lined tartan shirt bought in L size. Very well made. Good fit. Very warm and comfortable. Prompt delivery. Very satisfied.
January 26, 2023
Size didnt fit which is not a big deal…
Size didnt fit which is not a big deal i have emailed 2 times for the return label to be sent nothing has been sent to me still waiting not impressed with customer service
December 28, 2022
Reply from Heritage of Edinburgh
Hello, we do not offer option to get prepaid return label if "item didn't fit", we can exchange it for you for a correct size if needed.
What an odd company.
What an odd company.
Their website doesn't provide any information about returns. Neither does the order confirmation or the paperwork sent with the order. Is this even legal??
I managed to establish that they are part of the same network as "Heritage of Scotland" and obtained information on how to return an item.
Order placed 20/11/22. Returned to them (with evidence) 7/12/22. As of 17/01/23 I'm yet to receive any information about my refund.
No response to emails either.
I'm am now on the verge of pursuing my refund through the small claims court.
November 20, 2022
Unprompted review
Kennedy tartan scarf
I ordered a Kennedy tartan scarf for my fiancé's birthday. It arrived very quickly and on the day he loved it.
January 11, 2023
Reply from Heritage of Edinburgh
thank you
Scotland Tartan Polo Shirt
Great service, very quick delivery.
Good quality Scotland Tartan Polo Shirt.
Definitely recommend.
January 5, 2023
Reply from Heritage of Edinburgh
thank you
Lovely tartan cape
Very fast delivery. The materiale in my tartan cape is very Nice, soft and a very good quality. The colours are lovely. BVery good price also.
January 4, 2023
Reply from Heritage of Edinburgh
thank you
Great quality
Great quality, nice packaging and fast delivery. I would recommend this store.
January 3, 2023
Reply from Heritage of Edinburgh
thank you
The umbrella broke the first time I…
The umbrella broke the first time I used it when it was raining a couple of days ago on a rainy and windy day
January 9, 2023
Reply from Heritage of Edinburgh
Hello, there is clearly stated on a label of exact product you ordered " Strong gust can damage your umbrella facing the wind. Wind damage does not constitute a faulty frame." according the weather for your locality, it has been one of the most windy days of the month.
Beautiful scarves!
I was a little disappointed when I got my despatch notification that one of the items I’d ordered was out of stock. However, this was short lived as I had the most lovely scarf and stole delivered. It was beautifully packaged and they even included a postcard of where they are based. Can’t fault the quality
December 19, 2022
Reply from Heritage of Edinburgh
Thank you :)
Reply from Heritage of Edinburgh
Thank you :)
Beautiful blankets and colours are…
Beautiful blankets and colours are perfect, mum and brother happy with their exams gifts xx
December 20, 2022
Reply from Heritage of Edinburgh
Thank you :)
PERFECT PURCHASE
I found your company on line check to see if you retailed what l was looking for the item was what l wanted the price right so l purchase price right. Description what was said delivered on time and saved me looking in shops
PERFECT THANKS
December 6, 2022
Reply from Heritage of Edinburgh
Thank you :)
Reply from Heritage of Edinburgh
Thank you :)
Reply from Heritage of Edinburgh
Thank you :)
Brilliant customer service
Brilliant customer service, they went above and beyond. Thank you
November 30, 2022
Reply from Heritage of Edinburgh
Thank you :)
Excellent helpful company
I ordered a Prince Charlie jacket and waistcoat ordered on black Friday and I love it, good quality and excellent value for money!
All in all excellent and I'm quite happy to purchase here again.
December 5, 2022
Reply from Heritage of Edinburgh
Hello Mr. Wilkinson, we can confirm that our order HOE1749 has been delivered. We do not have in evidence any other order for your name outstanding. Also, we are a Heritage of Edinburgh and not a Heritage of Scotland - that is a completely different store apart from us.
David is a Customer Service guy from Heritage of Scotland :) not from us :)
Lovely shortcake biscuits
Very pleased with the product, well packed and wrapped and tasted excellent.
November 29, 2022
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