Hermesparcelnet 

Hermes delivery driver is incompetent.
88 MDSN
Van - 85
Drop 34
C-RND 5673

Tracking number: COOHHA0067711053

The delivery driver delivered our package to a house 2 blocks away today (02/11/21) at 13:38! It was good of the man that received our package to personally deliver it to us. This is the second time the good man has to this and the second time Hermes Delivery driver(s) callously delivers packages to the wrong address!

Five days staying in waiting for parcel delivery that never came!

I will never use Hermes again. They refused to pay our insurance claim, on a damaged carpet. We took out a full cover insurance policy, with Hermes on a carpet they were delivering to a rug store in Guildford, the carpet got damaged in transport. Hermes blamed bad packaging, not true, sent back in original packaging, received in. Transpired driver had dumped carpet in doorway of shop, left unattended for we don't know how long, damage probably occurred during the time it was left there. Hermes now refusing to pay out on full cover insurance, taken out with them. The sum we are claiming is only £260, which is a lot to us, but to a big company like Hermes, this is nothing, for their own good name, alone, they already have a bad reputation, they should honour their commitment, pay us the money they owe us and begin repairing the dreadful name, they already have. They have appeared on Watchdog and rip off Britain. They obviously don't care, which is a disgusting attitude for a business to take. STAY CLEAR, DO NOT USE THEIR INSURANCE COVER. DON'T TRUST THEM TO PAY OUT ON ANY INSURANCE CLAIMS. HERMES YOU COULD PROVE US WRONG AND PAY US THE MONEY YOU OWE US, BEING £260. YOU HAVE FLATLY REFUSED, USING A FLIMSY EXCUSE, HERMES WHAT PROOF HAVE YOU GOT THAT THE CARPET WAS DAMAGED DUE TO BAD PACKAGING, PICTURES TAKEN LOOKED LIKE CARPET HAD BEEN SLASHED, NOT A PACKAGING ISSUE. MORE LIKELY HAPPENED WHEN LEFT IN DOORWAY, UNATTENDED, PROBABLY, OVERNIGHT. WHAT IS YOUR PROBLEM? THIS A JUSTIFIED CLAIM. ONCE AGAIN YOU ARE PUTTING YOUR COMPANIES GOOD NAME IN JEOPARDY AND FOR WHAT, £260 PAY UP. GIVE US THE MONEY WE ARE RIGHTFULLY CLAIMING. WE KNOW YOU WON'T. YOU HAVE ALREADY MADE THIS QUITE CLEAR. ADVICE WOULD BE THINK TWICE BEFORE TAKING OUT ANY INSURANCE COVER WITH HERMES, THEY DO NOT PAY OUT.

Yet again I've waited in all day for a delivery from Hermes only to receive an email at 16:20 to say they're delayed and to check their tracking system again in the morning for an update. This isn't the first time this has happened with Hermes - they are rubbish! Do they think that people can just keep taking time off work to hang around at home whilst they try to get their act together? Some of us have to earn a living!

Oh dear !!!! I have been reading through some of these reviews and I have to say honestly, this is not my experience of this company. I regularly have parcels delivered at least weekly and the courier we have is a regular and so efficient and professional. He is reliable, cheerful and never leaves my parcels outside they are always delivered to our door and I can honestly say we have never had any issues with delivery. The only time my parcel was going to be delayed, I received an email from them informing me that the delivery was going to be the following day.

Doesn’t your heart sink when you order with a company and then the delivery comes up that it is going to be delivered by Hermes!
Another present lost…. Not delivered. Appalling service

The parcel is still listed as dispatched estimated delivery 14-15 October 2021. Today is 19 October 2021 and concerned no sign of parcel went onto Hermes website and was informed the parcel had been delivered on 14 October and left in an outbuilding. A photo was shown thank goodness as I do not own any outbuildings that are accessible to the public. No knock heard at the door, no notice pushed through the door, no email, no change to the website where the item was bought - big fat zero NOTHING. If I could give no stars I would.

I received an email claiming that I had received a parcel on the Oct 5, 2021, 4:42 PM (13 days ago) when this is clearly Not the case, Can’t help but wonder what has happened to the parcel, As I am virtually house bound due to severe mobility issues, and Very, rarely go out, So where is my parcel, What happened to it, Where did it end up.

Following on from my experience with Ebay I've just reviewed I felt it only fair to review Hermes who seem to be the main protagonists in all this. Hermes seem to think that leaving a parcel on your doorstep and taking a photo is proof of delivery. Its nonsense and like I said in my review of Ebay there is no communication such as tracking etc with this company. I live on a busy road and I was not even in the country when they said they left it. I am just glad I don't have to use a company like this and feel sorry for any business that does. I can only concur with the other reviews how bad this company is and how it operates so beware if you are unfortunate enough to have to use them

So disappointed with Lookfantastic and the Hermesparcel. It is over 13 days.I’ve sent over 5 emails for asking where my package were. And so thank you that let me know even costumer didn’t receive their order and you can still count It as been dispatched!!!

I sent my daughter a parcel, I tracked the parcel and it stated parcel delivered. Contacted my daughter only to find it had Not been delivered. I got a photo of parcel delivery and it was not my daughter's property. The photo was of a shed roof or some such thing, just the perspex roof where I could see the parcel I sent, but nothing in the photo to identify the property. Have tried to contact Hermes and got a (no reply) email stating it had been left in the shed, she doesn't have one!!!. Tried for two days to sort the problem through Holly?? Automated useless way of contacting, emailing only to be told parcel had been delivered, but tell me where PLEASE.
COOHHA0037859059

Whenever I use the delivery service, it is 90% late.

Once again, concerned when I find a parcel is being delivered by Hermes, Parcel arrived 9 days earlier than date estimated by Amazon so not expected that early. No notification that the parcel was on its way and no notification that it had been delivered. I happened to find it in the conservatory but never saw or heard the courier despite the fact I was outside at the time and don't live in a multi-acre mansion. Very unsettling.

Yet another delivery from Hermes gone missing, the second within 2 weeks!! It is appalling, do they only employ thieves or liars? Might as well throw money down the drain! Sadly other delivery firms pass items on to Hermes further down the chain so it's not always possible to know that they will be involved. It's so difficult to prove they haven't delivered when often no photo or a photo of a wall or the ground. Something needs to be done about these cowboys!

Every single time the same crap.
I am at home waiting for delivery and no one ever rings the bell and instead they leave my parcel outside on the street, luckily no one has ever stolen it, disgusting

After ordering an item on ebay I was pleased to receive a Hermes tracking number so that I could be prepared for the anticipated delivery.
Delivery day came and went with no parcel just a message saying Hermes had difficulty accessing my address.
Cutting a long story short ..... after much complaining to a computerised robot and several days of delays with no communication I was finally given a delivery slot of 12 til 3pm which turned out to be 3.30.
Traffic delays I can understand but ignoring customers and misleading them is simply unforgivable.

When my parcel eventually arrived several days later than expected I asked the delivery person what exactly the difficulty in accessing my address was? I expected him to say road works or sat nav error or something of that ilk. However it transpires the reason Hermes couldn't access my address to deliver the goods was because they had no driver.......in short the parcel was never on a van in the first place!
Lack of truthfulness,lack of human contact and lack of a local depot or collection point that you can collect parcels from makes this a pretty useless company to deal with.
Incidentally a couple of days after delivery I happened to speak to a Hermes delivery driver who heard my tailof woe and responded by saying..."I'm not surprised you had problems,it's a #### company, they are running it on a shoestring to keep prices down"

This is just awful company cannot get track my parcel says on system it has been delivered??? HERME WHERE IS MY PARCEL H00FRA0000449473 ?????

Parcel on hold at oxford, wait 48 hours, 13 days later, nothing, phoned them up, robot, then put through to a human, give me parcel tracking, 4th time doing this to get here, ill check please hold, minutes later, ill crackle on phone, sorry i can not here you, depot, noise i cant here you then nothing, i just about herd her before now nothing, line went dead, and so did i nearly,. What a waste of time. Parcel coohhaooo9627903, well today they can not find parcel, resolved. Make a claim for lost parcel. GREAT.

I've written about this company and complained not only to bottom tier management but also contacted CEO a thing that has the name of Mr De Lange. And like the bottom tier the higher levels of management have been just the same two faced liers. This company is being run by persons whose sole purpose is to lie cheat and then steal from you and then say they are a company that are customer satisfaction driven and deliver a quality service!!?? But in reality they don't care about you or any of its customers as they allow the theft of packages by there employees and cover it up by concocting a web of lies that finishes with sorry nothing we can do and besides there's nothing you can do about it anyway hahaha and so to finish I will say if you require to have a parcel delivered on time and safely and securely then never use the company HERMES PARCELNET

I received an email saying hermes had a delivery for my with a reference number HOOP5A0019734508. I logged into to track the delivery and noticed it was going to an address that I no longer lived in. I contacted hermes support and they assured me the Enfield Depot Office would call me to correct the delivery address. I waited in all day by my phone for the call that didn't come. I then logged on to track the parcel that said the delivery had been cancelled do basically not even knowing who the parcel is even from. I've paid for something that has not been delivered. Without knowing who it was from I can't even get a refund for the item. As a legal requirement some companies are not allowed to keep debit card details online. Especially if it's coming from abroad. I know 2000% it's nothing from Amazon they'd have notified me.