Hermesparcelnet 

So I had a parcel from Jacamo and yes it was delivered and all ok but as for Hermes well so I get a texs at 18.22 to tell me my parcel will be delived between 1800 and 2000 I then go on line to see tracker info so I get a idea of when it will be here and low and behold it's been delived the problem is that I was in and at no time did the driver try and knock my door and he did leave it in a boxs we have buy the door but he didnot put a card in letter box to tell me that it's there
So let's look at a point of law under the comsermer right ack if I order on line and I do not give special instructions for the delivery then if the delivery is not done in such a way as it is safe ie ever given to me or posted throw the door safely and undamaged then I technical it has not been delived and is still infack the problem of the supplier ie if the packet was stolen from the non safe delivery or I sead the package was not delivered proof, even if the driver take a picture of the right door It luckey that I'm honest but I expect a componey like Jacomo to be useing a componey that is a bit more on the ball when I spent a bit of money
You have been warned and we had stuff stolen before from the door step
That's why a 1 star

I would love to award this company a ZERO STAR but unable to do so. My parcel was due to arrive on Friday. It didn't. I tracked it and it said it was on its way on Saturday. It wasn't. I tracked it on Sunday. It was again on its way....It wasn't. I entered their chat line twice but it was automated....again telling me that my parcel was OUT FOR DELIVERY. It wasn't! SUNDAY AFTERNOON an email informed me that the parcel was on its way and should arrive within 48 hours. SUNDAY NIGHT they said that they had JUST RECEIVED the parcel and would let me know WHEN it would be on is way on its way!! The parcel was eventually left on my doorstep for passers by to see while I was away the following afternoon. This company is unreliable, unbelievable and unconcerned about customer service…… Don’t go there!

Best avoid Hermes for (EVERYTHING!) next day service. Contact purely through Robots leads to frustration. Whilst my local Hermes agent is very good, due to recent reports I've had to come to the conclusion that Hermes is best avoided for any service, not only next day. I'll certainly not be able to use them again, which is sad because the options to send a parcel safely are now few and far between.

Firstly I think Trustpilot should sort out that many negative reviews aimed at Hermes UK parcel service (about 4000) have wrongly ended up on a jewellers page as they are also called Hermes. There is also Hermes Delivery Issues page and this page, where 500 other negative reviews have been sidelined. All reviews for Hermes UK parcel service should be consolidated in one place to give a fair representation or their performance.

As a sender I've used Hermes in the past for 3 day deliveries and found them to be OK, our local Hermes guy is good with our own deliveries and always waits for an answer or leaves our parcel in a safe place. Apart from one case where they just left a parcel I'd sent on the recipients door step and did not wait for an answer I didn't have a problem with them. So I thought I'd use them for a next day delivery of some scones to my sister-in-law. What a huge mistake that was. So far this is the saga that's really annoyed us. I suggest anyone wanting to use Hermes in future should read their small print carefully as nothing was flagged up to us at the time of ordering.

1) The parcel never arrived and the tracking info was worse than useless. We’ve since been told, we did not drop the parcel off until after 12 noon so it would not have been delivered next day anyway.
BUT: Firstly, there was no obvious warning on the website to this effect when we paid for next day delivery. Secondly, nothing was said to us at the drop off shop when we handed it over at 12:24 (yes, it really was only 12:24!!).

2) We’ve now been told that as it was foodstuff the value of the goods would not be covered.
BUT: It would take a team of lawyers to go through the exclusions and find out what goods are excluded. Having read through them now it may be easier to assume nothing you send will be insured.

3) Both the tracking website and tracking call centre proved to be absolutely useless with robots continually advising us “it’s on its way to the depot”, even after 40 hours in transit.

4) It took 3 days, an early morning call (before the advised time of 8:30am) and a slice of good luck to be able to speak to a human advisor who told us our parcel could not be located. The human advisor also gave us the information above in 1) & 2), which was then news to us.

5) The human advisor said we could be compensated for the failure to deliver next day, but the goods must be directed back to us and first they had to find them. We said that as they’d be inedible by now you may as well do that.

It's now been a further 2 days and we’ve still heard nothing despite attempting to follow up on their website. It’s a performance that not even the Hermes robots can be proud of. This is really sad as until now I thought Hermes offered a viable alternative to the awful Parcel Farce and Royal Maul. I read on Hermes website that they've recently rolled out a new improved system for tracking and customer service, as with lots of other companies making the same boast you know as soon as they say that, it's gone to the dogs!

UPDATE: After 6 days and many futile attempts to contact Hermes Customer Service online (and equally futile emails from them when I did) I eventually managed to call an actual human between 8am and 8:15 am. They were helpful (after the Robot Advisors anything would be) and after my third call to them I received a refund for the postage alone, no compensation for the spoiled goods as they were excluded, like just about anything else you could mention. I firmly believe that if I had not followed this up nothing would have happened, the parcel has never been found, so I hope the Hermes warehouse staff enjoyed my scones and cream. Will I use Hermes again, well if I decide to send more scones I'll walk there as it's only 200 miles, so it'll be quicker, and less effort than using Hermes.

They lost my two parcel and refused to compensate. Unbelievable poor service. But happily take extra for compensation unbelievable worst company.

On two recent consecutive occasions parcels booked for collection were not collected. I waited in all day. No explanation . No apology . Nothing. Last Booked for collection from EH234SQ on 21/4/21.

I booked a collection from a business address for a Monday which was confirmed and advised driver to come during that day. Nobody came to collect my parcel. I chased it up the next morning and it took me a phone call, web chat and email to Hermes to get a reaction and I was advised that the collection would happen as soon as possible or I could just bring it to a parcel shop. I paid for the extra collection service. On Wednesday evening the parcel was still not collected and I emailed the customer service team again to cancel this collection as I had appointed a different courier to come and pick this up from the address. On Friday I received a message from their customer service that they are sorry for the delay and the collection would now take place on the Saturday. My other courier had collected and delivered the parcel at that point. They clearly had not even bothered to read my mail. As far as I could see on the tracking, there was no collection attempt being made on the Saturday either. On the following Monday then received a mail again apologising and letting me know that the collection has been cancelled and my payment was finally refunded. I am just glad I had a very understanding customer who was waiting for their parcel. DO NOT USE HERMES!

Lost my £700 parcel. AVOID!

Many drivers are thieves, just google 'hermes theft'.

I assume because they are way undervalued/underpaid by head office.

do not try this !!!thay just send me a picture like proof of deliveri but there a see just twe legs.my parcel is missing and i cant conctact them on website or using a phone line.do not try!!!

this is the forth parcel i am having trouble getting hold of the package.
DO NOT USE

This has to be the worse delivery service IV ever come across after a month I'm still waiting on a parcel I will never use this company

Ok so I should have read the reviews first, but I didn’t. Organised collection for 6/4 didn’t turn up, said “collection attempted” and then 7/4 “collection attempted”. Both instances a lie, as the parcel was outside the front door and I was in when alleged attempt took place. So I called Hermes and after 10 mins wait they say there was a problem but unable to say what, so in fairness they refunded and I used Royal Mail. Not the first time problems with Hermes will not use again.

Always deliver or collect on time. Always email me when delivery or collection anticipated.
Satisfied Customer
PE11 3HR

I paid to have my parcel collected
I paid to have my parcel collected
I paid to have my parcel collected. They said they came but no one was at home. Someone has been here constantly. They said they would try the following day. Someone has been here all the time, no one came. Someone has been here continually for weeks.No communication via email. The robot Holly Chat is useless. I cannot speak to a human on the phone and there is no facility to wait to speak to someone.
They have my money still and it is now almost two months ago and still no contact or refund.
How can I speak to someone? There is no current email address either.
I am in the Winchester area and everyone on our Next Door app agrees with me that they are the worst delivery courier

this company needs shutting down the driver has not only some how damaged 2 parcles now (probly kept them for him self) but will deliver your parcles using a small family car with his child in the car ram packed to top with parcles so theres a bunch of problems in one also theres a pettition online to close the place down so if you been effected by this company do your thing internet :)

Once again, Hermes have done a terrible job, by claiming to have delivered a package and to have left a card in our mailbox - but no card and no package. I do not understand why any supplier still uses this company!

surprise surprise, another delivery claiming to be delivered to me in person, when i wasn't even in! and there is no sign of it anywhere, all the drivers at hermes are scum i swear. sure they just press delivered whenever they feel like and make the parcel go walkies, would love to see there proof of delivery, as they won't possibly have any when i wasn't there.

Parcel was delivered today and left with a neighbour. Hermes did not state which neighbour it was left with. I have been to all the neighbours that would normally take in parcels for me, none have any knowledge of it. Have tried to get information on Hermes website and query line, both are useless and of no assistance at all. Why can't I speak to a human?

There really does need to be a "zero star" rating (or even a negative-rating option) as I object to affording this cowboy outfit even the mandatory minimum one-star.
Worst service imaginable.
I booked a collection from my home in the UK to a destination in the UK.
They emailed me a collection date and subsequently sent me further emails which cancelled that date and rescheduled to other dates which they then cancelled and rescheduled again but ultimately collected on an unexpected and entirely different date and time which had never even been advised to me.
Well over a month later, the parcel has not arrived at its destination and when I use their "Tracking Service" it acknowledges their receipt of it but also record their not having been able to collect it as "we attempted to collect but you were not at home". Such is not true.
Further, whether I use their online or telephone Tracking Service, they claim the sixteen digit Tracking Number I provide is not recognised and I am stuck in an eternal loop of being asked to "retry" inputting THE REFERENCE CODE THEY PROVIDED but which they do not recognise.
No option is afforded to speak to a human representative and I am, effectively, denied access to anything approaching customer "service", whatsoever.
I advise everyone to do themselves a favour and avoid using this firm, like the plague.

I sent a parcel to Madrid from the U.K. on January 14th and from the drop off point to its eventual return to me, (instead of the recipient in Spain) 9 weeks later, Hermes tracking was either wrong or non existent. I spent literally hours trying to get answers on the parcels whereabouts from Hermes online chat facility, often waiting over an hour to be put through to an advisor. I was repeatedly given misinformation, promised follow up calls which didn’t materialise, wrote endless emails and when I found out information about where the parcel was from the courier Hermes use in Spain, by calling Spain at my own expense, I was told by Hermes that I was being ‘uncooperative’ and that the parcel had been refused delivery by the recipient. Delivery was never attempted (which Hermes later admitted) as the parcel was being held in customs in Spain and had never been collected for delivery by Hermes, despite a charge of €140 in duty having been paid by the intended recipient.
I was treated with complete disregard by Hermes, all the answers to my queries were answered eventually through my own endeavours by contacting the other companies that Hermes use for international deliveries.
I have generic hollow email apologises from Hermes but no one owned the problem or solved it for me. The final insult was when I was told on Monday morning that Hermes had no idea where the parcel was and when they had some tracking or delivery information I would receive an email. This was despite me telling them that I had found out the parcel had been returned to an Interpost warehouse in Slough where it had been waiting for collection by Hermes...30 minutes later I opened my front door to find the parcel had been dropped off on my doorstep despite Hermes saying they had no idea where it was. I wrote to Hermes CEO and again just got a generic reply from a centralised customer service centre telling me to contact Hermes online chat service...again!
I asked for compensation for the lack of delivery and the appalling customer service, being accused of lying and being uncooperative and was offered £20 towards future Hermes services. Why would I ever want to use Hermes again after this debacle and advise people to use any other courier and avoid Hermes at all costs.
I would give a zero star rating if possible.