Hermesparcelnet 

Waited in all day complaint registered on automated system no email or call back and its been 48 hrs. Awful service I’m asking what couriers companies are using from now on if they say Hermes I won’t buy from them !! As this is not a one time occurrence !!!

Liars!
They said delivery was attempted this morning but we were here. They said there is no safe place for parcels, another lie! we have a large parcel cupboard outside and leave a note to that effect on our door. I double checked the camera footage just in case I’d not heard them... sometimes delivery drivers knock quietly and there was no deliveries this morning at all. If this was the first time I would let it go... but it’s not, I’ve noticed they only do this so they save face with their major delivery sponsors (in this case Home Bargains) I’m fed up with this appalling lack of service and it’s about time Hermes got their act in order!

Once again Hermes proves that you only get what you pay for when it comes to service. A parcel just arrived clearly opened and taped up without the camera in it that I paid for on Ebay. Of course delivery is logged so no hope of getting your money back. This seems to be the latest way alongside of dire delivery times [if at all] that the service let's you down but this is clever trend indeed for the thieves. In future before online purchases I will ask the seller if they use Hermes, if 'yes' then I will inform them I will not purchase and why. Royal Mail is far better.

I am appalled and Disgusted with this company. they left an important package outside my house which is located in the centre of town. How careless and witless.
Still awaiting the outcome of my missing order

Avoid using hermes lost two important parcels of mine they dont care should be shut down

Shocking service! 2 parcels sent from London, one to the USA and one to the Republic of Ireland on the same day. The USA parcel 4 days, but to Ireland still waiting two weeks later! No tracking info, no communication. Bad service, no excuse for poor customer service. If this parcel ever arrives, never again Hermes!

On November 6th last year I sent a parcel to my daughter in Rotterdam well wrapped and with the correct address clearly on the outside. Hermes made a mistake on the label and the Dutch couriers only looked at the wrong label NOT the 2 large labels I had correctly made out.
They insisted on returning the package from Rotterdam to my door here in Edinburgh despite my daughter offering to collect. I was told that the return to me would take 6 to 8 weeks. There is no sign of it appearing, the chat line is 100% robot-manned, hopeless, and just keeps telling me that it can't help.
Tracking still says that my parcel 'should be delivered by 13th November 2020' (two and a half months ago).
This company should be shut down. Atrocious 'service'.

I have no idea why they have so many different company names, Hermes, MyHermes, HermesWorld, but they are all the same company. I would advise against using any. They lose parcels and then refuse to pay the senders compensation. They need shutting down. They are thieves, aviod them!

I received a text this evening to say my parcel (which was late) had been delivered. I hadn’t received my parcel.
This isn’t the first time parcels have gone missing. Terrible service

Appalling in every way, avoid if you value yourself even in the slightest. Parcels consistently lost. Say they tried to deliver when they didn't (5hrs after deliver slot). You can never talk to customer service, ever. They never reply to their 'get in touch' link on their website for service issues. They never reply on twitter, if they do they will say please DM us, and then continue to blank you at DM level.

Hi I'm rewritten my comments about this company. Just saying that the company was on rip off Britain that's all

Every parcel that I have trusted to Hermes to be delivered or collected for delivery has been dealt with very professionally.
My Hermes person is a joy to deal with. I have only asked her once to come to the French Windows at the rear of my flat and she remembers every time and has passed the message on to her colleagues. Excellent.

Appalling customer service. Sent a parcel Which was late being collected and the tracking showed it hadn’t moved from a depot in 3 days. Emailed twice and no response within 72hours. Called them, spent twenty five minutes on hold to get through. Was assured a call or email within two days. Heard nothing for over a week when they finally emailed to say they had lost it. Then a separate process to claim my money back. The automated bot Holly does the best to deflect customers from receiving any customer service. Very poor.

Through living in Wetherby I have always had an excellent experience with Hermes dropping parcels off at Johnson’s the cleaners. It appears the relationship has broken which now means parcels must be dropped off in Boston Spa. Through morph wanting to travel that far I opted for pick up at Home. 2 parcels should have been picked up this morning, I have been in all morning and have now received 2 mails stating they were unable to pick up. Extremely poor service. AVOID

Said I missed a delivery and would contact me the following day then I never got contacted by anyone. Tracking is very misleading how can a parcel be at a depot and on it's way to you at the same time. My partner never received a parcel that she ordered last year via sainsbury's and I'm afraid the same thing is going to happen with mine from sports direct this year.

I recently took delivery of a parcel which had been opened and was empty. The parcel had been in Hermes care. So it’s been absolutely a waste of time trying to contact them.
DO NOT USE HERMES

Had several items delivered by Hermes, each time they are just lobbed over my 6ft gate and are always damaged and/or smashed.
Completely useless

I've had a Hermes account for a number of years. Seemed OK at first, but now will NEVER send a parcel with them again.
Trying to send a birthday present - booked then waited 6 days - no collection. No explanation or e-mail until I phoned them. HOPELESS.

Never again! Hermes lost 2 parcels of Christmas presents, shipped on 11/12, and their website still reports today (16/1) that these are out for delivery on 15/12 - I’m still receiving automated email responses from what is ironically described as the customer services department that bear no relation to my complaint or request for insured compensation. I’m now going to start a claim through the small claims process. There is no facility to speak to a member of staff. This company is disgraceful. Avoid at all costs.

Respect yourself and customers and dont use Hermes:they are always losing parcels(most probably stealing) and not helping.when you contact them they say be patient then finally says:
We have reviewed your case and, unfortunately, you have contacted us too long after the collection of the parcel to process the claim.

Claims for Loss will need to be added within 28 days from the date of collection.