While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Herts Cars were founded over 12 years ago and have built up a reputation for providing a reliable service where quality is never compromised. Our offices are in Radlett, Borehamwood, Watford, St Albans and Mill Hill, covering a wide area and growing over the years.
Station Approach, wd77ap, Radlett, United Kingdom
4.0
10 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good and reliable. Today I left my phone on back seat and went into hospital building without it. The driver took the trouble to leave his car to search me out- I could have been anywhere. He found me and my phone was saved!!
Reply from hertscars.net
Thank you for your post and glad you got your phone back!
We have been using Herts Cars Radlett for many years - mostly for airport jobs but also for other trips including a large people carrier when required.
The service is excellent!!
Booking through app/email/phone is handled efficiently and professionally and responses to queries are swift and it’s easy to find out what a fare will be and for it to be honoured. Cars are in good condition and drivers are on time and friendly.
Highly recommended
Reply from hertscars.net
Thank you for your review which highlights the importance of our customer service and is great to know you value this.
Professional drivers on time always
Drivers always arrive on time. Are pleasant and friendly.
Excellent service from Hertz – clean car, smooth pickup and drop off friendly staff. Highly recommend!
Professional company with professional drivers. Very very punctual. Great service.highly Recommended
Driver and company want to charge penalty charge for long wait at Heathrow Terminal 2. I jad booked the Taxi for 19:55, was told they had been waiting for 1 hour since the flight landed.
I had to go over and above to get both the driver and office to drop the additional fee, i called the office anx ghe driver then called into his office.
We all know HEATHROW has severe delays exiting from passport control, baggage reclaim, and getting a lift to the correct parking level to meet the driver, yet they insist this is my fault.
What rubbish comments, becuase i had booked and received confirmation taxi for 19:55 not 19:00 when the flight landed.
So be careful please.
Reply from hertscars.net
Thank you for getting in touch. We’re sorry to hear about your frustration and would like to provide some clarity on what happened.
Our booking system is designed to sync with flight schedules to make airport pickups as smooth as possible. When you mistakenly booked for flight BR76 instead of BR67, the system scheduled your pickup based on its landing time, not an arbitrary hour. Our policy includes 1 hour of complimentary waiting time from the moment the flight lands to account for typical disembarkation and baggage collection.
We always recommend that customers who expect longer delays (e.g., at passport control) update their pickup time in the app or contact us in advance. This allows us to dispatch the driver at the right time and avoid waiting fees.
In your case, the driver waited beyond the complimentary hour. While a waiting fee did apply, we made the decision not to charge you as a gesture of goodwill. Our drivers are independent operators, and waiting fees help ensure they are compensated fairly for their time and service.
We do not charge any penalty but the correct fare, like other companies. You Asked us to meet you after 45 mins and we waited another 30 mins and still did not charge you for extras
We hope this explanation helps.
I booked a car to go to Heathrow.
They then called me and asked how many passengers and how many bags.
2 passengers and 3 bags. "Sir you will need an estate car" even though only 2 passengers.
I cancelled the booking after this ridiculous conversation!
Reply from hertscars.net
Thank you for your feedback, and we apologise for any disappointment. We differentiate our vehicles based on passenger and luggage capacity to ensure safety, comfort, and compliance with regulations. For three full-sized suitcases, an estate car is the recommended and safest option, as luggage cannot be placed on passenger seats for legal and safety reasons. We understand the desire to avoid extra cost, but we must prioritise a safe and lawful journey for our customers. We are sorry we could not meet your needs on this occasion.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
