Hertz Danmark Reviews 23

Reply from Hertz Danmark

Jan 7, 2026

Dear Pnomis,

Thank you for taking the time to share your experience. We are sorry to hear that the winter tyre charge came as an unwelcome surprise at pick-up.

In Denmark, winter tyres are required when weather conditions make it necessary. As a rental company, we must ensure that all vehicles are safe, roadworthy and compliant with the current regulations under such conditions. For operational and safety reasons, once winter conditions apply, our fleet is equipped with winter tyres for all relevant rentals during that period.

As your reservation was made through a third-party provider, CarTrawler, we unfortunately cannot guarantee that all locally applicable or weather-dependent charges are displayed during their booking process. While we work closely with our partners, Hertz cannot be held responsible for missing or incomplete information on external websites.

We understand that being asked to pay an additional charge at pick-up can be frustrating. However, when winter tyres are required due to prevailing conditions, the charge is mandatory and must be applied before the vehicle can be released. The winter tyre fee reflects the significant operational costs associated with fitting and maintaining winter tyres across an entire fleet.

We appreciate your feedback and will use it to continue improving transparency and communication around locally applicable requirements.

Kind regards,
Isabell - Hertz Denmark

Reply from Hertz Danmark

Updated Dec 3, 2025

Hi Kate,

Thank you for sharing your feedback. We are sorry to hear about the confusion regarding the winter tyre charge.

According to current Danish legislation, all vehicles must be equipped with approved winter tyres when weather conditions require it. This includes a tyre fee when renting with us, which is applied in accordance with the regulations and the rental terms applicable to all bookings in Denmark.

In your case, the reservation was made through a third-party provider. Unfortunately, when bookings are made outside Hertz’ own channels, we cannot guarantee that all information - including mandatory fees such as the winter tyre charge - is presented accurately or in full during the booking process. While we work closely with our partners to ensure proper communication, Hertz cannot be held responsible for missing or incomplete information on external platforms.

We fully understand that being met with an unexpected fee at pick-up can be frustrating, and we take your concerns seriously. Information about winter tyres and the legal requirements is available through Hertz’ own channels, and we continue to work on improving visibility and clarity - both internally and with our partners.

Your feedback is valuable and helps us enhance the customer experience and communication regarding mandatory requirements.


Response to edit:

Our winter tyre policy has been updated due to the new legislation in Denmark. The fee you were charged ensures that you are driving safely, and in compliance with the law. It also protects you from potential police fines of DKK 1,000 per tyre for using unsuitable tyres in winter conditions.

This is why we apply the winter tyre fee during the winter season — to keep you safe and legally covered.

Kind regards,
Isabell - Hertz Denmark

Reply from Hertz Danmark

Sep 5, 2025

Hi Lee,

Thank you for sharing your feedback. We understand your concern, and we want to assure you that all damage claims are carefully reviewed by our dedicated Damage Team.

As part of the rental agreement, which was signed at the time of pickup, customers agree that we may charge for damages, fines, or additional fees related to the rental for up to six months after the contract has ended. This ensures that any incidents reported to us after the return can still be properly investigated and allocated to the correct rental.

If you are still going through the process, we kindly encourage you to contact our Damage Team directly at damage@hertz.nu, who will be able to provide you with all the relevant documentation and assist you further.

I hope this helps clarify the situation!

Best regards,
Isabell - Hertz Denmark.

Reply from Hertz Danmark

Sep 5, 2025

Dear Jean,

Thank you for the feedback.

We’re very sorry to hear about your experience, as this is never the impression we want to leave. We’d like to look into this further and help resolve the issue for you. Please reach out to our Customer Service team at cs@hertz.nu, and they’ll be happy to assist you directly.

Best regards,
Isabell - Hertz Denmark.

Reply from Hertz Danmark

Mar 26, 2025

Hi Mike,

Thank you for sharing your experience. While we understand your frustration, it is ultimately each traveler's responsibility to familiarize themselves with local driving and parking regulations when visiting another country.

Many European countries use parking discs in designated areas, and signage indicating their use is usually present. We recommend checking local driving laws before traveling or asking rental agencies about any important regulations when picking up a vehicle.

I hope this helps clarify the situation, and I’m sorry to hear about the unexpected fine. Safe travels in the future!

Best regards,
Isabell - Hertz Denmark.

Reply from Hertz Danmark

Jan 13, 2025

Hello Andy,

Thank you for sharing your feedback.

We sincerely regret the experience you had with Hertz Denmark. We understand how frustrating it must have been to deal with unclear communication, duplicated charges, and a lack of support during your attempts to resolve this issue.

We are currently experiencing a high volume of inquiries in our Fines department, which may have contributed to the delays in addressing your concerns. Please rest assured that your feedback has been noted and will be forwarded to the relevant team to ensure such situations are addressed and prevented in the future.

Thank you for bringing this to our attention.

Best regards,
Isabell - Hertz Denmark.

Reply from Hertz Danmark

Sep 24, 2024

Dear Oskar,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your dissatisfaction with our service.

Please allow us to clarify the situation. Upon returning your rental, our team identified a small scratch on the vehicle, which unfortunately required repair. As outlined in our rental agreement, any damage beyond normal wear and tear is subject to an additional charge. We do regret that this information may not have been communicated as clearly or promptly as you expected.

Unfortunately, the pictures you have provided us with was taken after you've left the Hertz parking lot. As stated on the contract, and on two flyers in the car, documentation needs to be made before driving away. Furthermore, the contract states that "By providing card details and enrolling in our automatic card payment service, you authorize Hertz Denmark to charge your credit card for additional payments related to the specific rental up to 6 months after the last day of the rental agreement."

If you would like to discuss this matter further, please do not hesitate to reach out directly at damage@hertz.nu.

Best regards,
Isabell - Hertz Denmark

Reply from Hertz Danmark

Updated Feb 7, 2024

Hi Marc
We are sad to hear about your thoughts on your experience with Hertz at CPH Airport. We are very proud of the service we normally offer all of our customers in Denmark, and we would like to hear more about this case. As a normal all of our cars are parked in the fully lighted parking area in CPH Airport along with all other rentals cars. There is no underground parking lot at this location.

Regarding the cleanliness of the car our records show that the specific car was duly cleaned both inside and outside before this particular rental. The state of our cars is a top priority before handing them out to our customers so we are interested in hearing more about this experience.

We would very much like to hear more details from you and as we can see a case if open between you and our damage department, we will get back to you in that specific correspondence.