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H. E. Services (Plant Hire) Ltd  Reviews 11

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TrustScore 3 out of 5

2.8

Plant and Machinery Hire•9 Locations
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Company details

  1. Plant and Machinery Hire
  2. Construction Machine Dealer

Written by the company

The UK's largest specialist excavator hire company, H. E. SERVICES (Plant Hire) Ltd boasts a fleet exceeding 3500 items of plant, which are offered for hire nationwide via ten strategically located depots. Our company has been trading since 1972, the workforce and Managers within H.E. SERVICES are amongst the most knowledgeable and experienced personnel within the Plant Hire Industry. H. E. SERVICES offers staff a range of opportunities to receive in-house training and achieve recognised working qualifications through various educational schemes. H. E. SERVICES always help staff to better themselves. Reward schemes and suggestion schemes. Our experience & knowledge has helped forge partnerships & relationships with some of the biggest Construction, Civil Engineering & utilities companies in the UK. Purchasing only the most advanced and productive machines available from manufacturers such as JCB, Komatsu, Hydrema, Manitou, Bomag and Mecalac coupling this with the very best of service from a dedicated workforce, H. E. SERVICES (Plant Hire) Ltd is recognised as the undisputed market leader in excavator hire. Due to a wide and diversified fleet portfolio including Tracked excavators from 1.5 to 49 tonne, Wheeled Excavators from 17 to 22 tonne, Long reach excavators from 12 to 22 metres, Telehandlers from 6 to 20 metres, JCB 3CX, Dumpers from 1 to 10 tonne, Rollers from 800mm to 1350mm & trench rollers with a complimentary range of accessories and attachments. H. E. SERVICES are World Leaders in Digger Hire. The Company has a policy of machine replacement between two and three years, ensuring Britain's most up to date fleet is constantly improved. With an in house fleet of delivery vehicles, nothing is left to chance, ensuring a prompt service at all times. No reliance on third parties means total control over Customer Service.

Contact info

2.8

Average

TrustScore 3 out of 5

11 reviews

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1-star

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Rated 1 out of 5 stars

Dirty workmen!

A driver was loading a machine onto a low-loader truck this morning in Lancaster. The driver threw his empty coffee cup and other rubbish onto the grass where he was working. Not a good company image to say the least.
DON’T LET A ROTTEN APPLE SPOIL THE BARREL!

March 16, 2026
Unprompted review
H. E. Services (Plant Hire) Ltd logo

Reply from H. E. Services (Plant Hire) Ltd

Hi Geoff,

Thank you for bringing this to our attention.

We are very concerned to hear about this incident, and we want to be clear that we do not condone this type of behaviour from any of our staff members. This falls well below the standards we expect and promote across our business.

We will be looking into this as a matter of urgency. As we operate across 11 UK depots, we do require some additional information to investigate this fully. If you are able to provide any further details such as the registration of the low-loader, a description of the driver involved, or any other relevant information, it would greatly assist us in identifying those responsible.

Please contact us on 0208 804 2000 or email: nhc@heservices.co.uk so we can address this properly. We apologise again that you witnessed this and thank you for taking the time to report this.

Best wishes,
H. E. Services

Rated 1 out of 5 stars

Dreadful behaviour and complete lack of compassion

This company parked multiple vehicles and pieces of machinery illegally across my private driveway (whilst working on a house around the corner), making it difficult to leave my property. When I politely asked their staff to move, I was met with insults and an outright refusal to cooperate.

I am disabled and was trying to leave my home to attend an appointment with a cancer specialist. Their actions caused an unnecessary delay and significant distress at an already difficult time. The lack of professionalism, basic decency, and compassion shown was shocking.

How a company behaves when faced with a simple, reasonable request says a great deal about their values. Based on this experience, I would strongly caution others before using their services.

December 22, 2025
Unprompted review
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Reply from H. E. Services (Plant Hire) Ltd

Hi Kayla,

We are extremely sorry to hear about the difficulties you have described and the distress this situation caused you, particularly given the circumstances you have outlined. This is certainly not the experience we would want anyone to have, and we take matters like this very seriously.

As we operate across 11 UK depots and hire machinery to a wide range of customers, we would need some further information in order to investigate this fully. When our machines are hired, they are often operated by our customers’ own operators as we provide the machinery only. It is therefore possible that the individuals involved were not directly our staff.

That being said, we do not condone this type of behaviour under any circumstances, regardless of who was operating the equipment. We would like to look into this as a matter of urgency. If you are able to provide any further details such as the fleet numbers of the machines involved (located next to the QR code on the sticker), a description of the operators, or any additional information you may have, it would greatly assist our investigation.

Please contact us on 0208 804 2000 so we can address this properly. We apologise again for the distress caused and thank you for bringing this to our attention.

Best wishes,

H. E. Services

Rated 5 out of 5 stars

Great service

I have hired from H E services a few times, great service and informed staff.

September 16, 2025
Unprompted review
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Reply from H. E. Services (Plant Hire) Ltd

Hi there,

Many thanks for this 5* review. We are happy to hear you had a pleasant experience with our team. If you need any help in the future please do not hesitate to contact us.

Many thanks,
H. E. Services (Plant Hire) Ltd

Rated 5 out of 5 stars

Top notch Hire company

Top notch Hire company. Good rates and modern Kit

December 4, 2024
Unprompted review
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Reply from H. E. Services (Plant Hire) Ltd

Hi Duncan,
Thank you so much for your 5* review. We really appreciate it & are delighted you found us to be a good construction hire company to work with.
All the best,
H. E. Services

Rated 5 out of 5 stars

Brilliant Hire Service

H.E. Services are an excellent company to hire construction machinery from. The attachments they can provide are brilliant too. From the initial enquiry they were beyond helpful and answered all of my questions quickly. I would highly recommend H. E. Services to anyone who is in need of any plant machinery.

April 3, 2024
Unprompted review
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Reply from H. E. Services (Plant Hire) Ltd

Hi there,

Many thanks for taking the time to review H. E. Services (Plant Hire) Ltd. We are happy to hear you had a pleasant experience hiring construction machinery and attachments with our team. If you need any help in the future please do not hesitate to contact the sales team.

Many thanks,
H. E. Services (Plant Hire) Ltd - Customer Care Team

Rated 1 out of 5 stars

Dreadful service

We called HE Services to ask if they would deliver a 50 tonne crawler crane for us, they said they could and we agreed a price.
They turned up 2 hours late, with an unsuitable trailer and without adequate chains to secure the machine. In short HE Services failed miserably to offer the service we had agreed on.
This cost me £200 in labour for my staff and an expert crane driver to be there to load it.
They agreed that they had let us down, but when I asked for my costs to be reimbursed they refused and said that they would only offer me a credit on account. I explained that this was unreasonable as we do not move plant generally and would obviously not use them again if we were to, so I just asked that my costs were covered.
They flat refused, so we are left out of pocket.
This is a dreadful way for a company to behave.

November 1, 2023
Unprompted review
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Reply from H. E. Services (Plant Hire) Ltd

Thank you so much for sharing your thoughts with us. We genuinely appreciate your feedback and the opportunity to discuss it with you personally. While we understand there may be differing perspectives, your comments are important to us. As a gesture of goodwill, we've proposed a resolution to ensure you're not inconvenienced financially. We would be delighted to assist further whenever you're ready to take advantage of this offer. Your satisfaction is our top priority, and we're here to make things right for you.

Rated 5 out of 5 stars

Excellent services and friendly staff

Excellent services and friendly staff. I was able to make my booking quickly and easily. Would definitely recommend and hire again.

July 4, 2023
Unprompted review
H. E. Services (Plant Hire) Ltd logo

Reply from H. E. Services (Plant Hire) Ltd

Hi there,

Many thanks for taking the time to review H. E. Services (Plant Hire) Ltd. We are happy to hear you had a pleasant experience with your booking and our service. If you need any help in the future please do not hesitate to contact the sales team.

Many thanks,
H. E. Services (Plant Hire) Ltd - Customer Care Team

Rated 5 out of 5 stars

Great company to hire from.

Great company to hire from. From the point of enquiry to the point of off hire they were quick & helpful. I didn’t have an account with them but that wasn’t a problem. Ordered a 1.5-ton Excavator. It turned up on time & the driver was really helpful, the machine looked new & I got my job done with no problems. H.E. did everything they said they would. I would highly recormend them if you need to hire anything.

January 27, 2023
Unprompted review
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Reply from H. E. Services (Plant Hire) Ltd

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your rental process, from the initial inquiry to off-hire, was met with quick and helpful service. It's fantastic to know that not having an account with us wasn't a hindrance, and we appreciate your trust in choosing us for your equipment needs.

We're delighted to hear that the 1.5-ton Excavator you ordered arrived on time and in top-notch condition. Our team takes pride in maintaining the quality of our machines to ensure they meet our customers' expectations. We're also pleased to learn that the driver was helpful, contributing to a smooth and efficient rental experience for you.

Your recommendation means a lot to us, and we are grateful for your kind words. If you ever require equipment rental services in the future or have any further enquiries, please don't hesitate to reach out. We look forward to the opportunity to serve you again.

All the best,
H. E. Services (Plant Hire) Ltd

Rated 5 out of 5 stars

Happy with service.

Had a minor billing issue, all sorted now. Happy with the service.

November 4, 2019
Unprompted review
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Reply from H. E. Services (Plant Hire) Ltd

Thank you for bringing the billing issue to our attention, and we appreciate your understanding. We're pleased to hear that the matter has been resolved to your satisfaction. Ensuring a smooth and hassle-free experience for our customers is a top priority for us.

If you have any further questions or concerns, please feel free to reach out. We value your feedback, and your satisfaction is important to us.

Thank you for choosing H. E. Services (Plant Hire) Ltd. We look forward to serving you again in the future.

Rated 5 out of 5 stars

HRS Rail LTD have been using HE Ashford…

HRS Rail LTD have been using HE Ashford for many years now and have received a faultless service. We use them for both self drive and machine and driver hire. we work on reactive contracts and require plant at anti social hours or with little notice given. Lloyd and his team always deal with our last minute request and go the extra mile in ensuring they have met our demands.

July 23, 2019
Unprompted review
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Reply from H. E. Services (Plant Hire) Ltd

Hi there,

Many thanks for taking the time to review H. E. Services (Plant Hire) Ltd. We are happy to hear you had a pleasant experience hiring construction machinery with our team. If you need any help in the future please do not hesitate to contact the sales team.

Many thanks,
H. E. Services Customer Care Team.

Rated 5 out of 5 stars

Was recommended HE services by a former…

Was recommended HE services by a former colleague. A great company and a pleasure to deal with. Dealt with my digger needs and any queries really quickly. I’m definitely using them again and will be recommending them to any friends in the construction business.

April 24, 2019
Unprompted review
H. E. Services (Plant Hire) Ltd logo

Reply from H. E. Services (Plant Hire) Ltd

Hi there,

Many thanks for taking the time to review H. E. Services (Plant Hire) Ltd. We are happy to hear you had a pleasant experience hiring construction machinery with our team. If you need any help in the future please do not hesitate to contact the sales team.

Many thanks,
H. E. Services (Plant Hire) Ltd - Customer Care Team

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