Hestan Culinary Reviews 66

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, beautiful craftsmanship, and sturdy construction, often describing them as a worthwhile investment for "lifetime cookware." Many people highlight the ease of ordering and the impressively fast delivery service, noting that items arrive well-packaged and promptly. Reviewers are particularly satisfied with the cooking performance, ease of cleaning, and the overall aesthetic appeal of the products. However, some people were dissatisfied with issues related to missing items in their orders or non-responsive customer service when problems arose. A few other people also felt that the lids were not ideal or that some products, like a free hot plate, were wired for different regions, causing inconvenience.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its exceptional quality, robust build,... See more

Quality

Customers had positive experiences with quality. Reviewers are blown away by the quality of cooking achieved... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast delivery times, with... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful pan, packaging, seemless online ordering AND FAST shipment! Unfortunately, Calphalon is no longer making the "Elite" collection and we were in desperate need of replacement frypans. The "Pre... See more

Rated 5 out of 5 stars

Learnt about Hestan when researching stainless steel pans and saw a video that described their quality, I live in Australia and their pans are almost impossible to find here so had to order them overs... See more

Rated 5 out of 5 stars

Ordering was easy, and delivery was impressively fast. I purchased the Hestan NanoBond set and have already used it for frying steaks and fish, as well as making pasta sauces and stews, all with a... See more

Rated 5 out of 5 stars

Superb high quality roasting tins, fast delivery and very well packed. These tins make all my cheaper tins redundant! They are heavy gauge, sturdy, cook well and also look beautiful. I am gradually re... See more


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Kitchen Supply Store

About Hestan Culinary

Written by the company

At Hestan, we believe the kitchen is the heart of every home. It’s where we make memories with fresh cake batter and fingertip tastings, or share an intimate meal with friends and family. That’s why we put so much thought into every product we make.

Each collection of Hestan cookware is built with thoughtful innovation and meticulous craftsmanship for a lifetime of beautiful performance. In fact, acclaimed chefs trust Hestan in the world’s most demanding kitchens. So, what’s the Hestan difference?

Handcrafted in Italy
Raising the standard of stainless steel cookware with attention to detail. All Hestan cookware is meticulously handcrafted in Italy.

Sealed Rims
Our rims are sealed and encapsulated in stainless steel to prevent exposed aluminum, delamination or separation. This makes Hestan cookware 100% dishwasher safe and built to last a lifetime.

Flush Rivets
Sometimes the smallest innovation can make the biggest difference, like our chef-inspired flush rivets. They make Hestan cookware extremely easy to clean by preventing food build up, and stacking is a perfect fit for easy storage.

ProCore Aluminum
Our exclusive triple-bonded stainless steel base delivers 35% greater heat conductivity for faster, more consistent heating, plus faster recovery time. So you can stay in control of the temperature and timing.

Shop Cookware Contact Us

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beautiful pan

Beautiful pan, packaging, seemless online ordering AND FAST shipment! Unfortunately, Calphalon is no longer making the "Elite" collection and we were in desperate need of replacement frypans. The "Premiere" collection was really cheesy and lightweight- so back they went. Tried All-clad- same thing. Found HESTAN pan and WOW! beautifully crafted, lovely weight, balanced. So impressed with the Probond Titum, we're going to buy the available line. These may just be "lifetime cookware". Pricey, but worth it!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality product.

Prompt delivery. I bought the probond essential pan. A beautiful and useful piece of equipment. Essential is a perfect description for it, great for pasta sauces and mixing with the pasta. It is too early to comment on durability, however looking at the quality i have no reason to doubt that this will be a daily driver for years to come.

December 30, 2025
Rated 1 out of 5 stars

So far I have not had a response from…

So far I have not had a response from Heston regarding half of my order missing in delivery. This is making me very concerned as I received an earlier email from them saying that the order had been delivered. I've sent 3 emails requesting further tracking numbers as I have two parcels , but still missing two skillets. Around $900 so fingers crossed...Also I have received a free hot plate with my part order, but it is wired for China. I thought everything was made in Italy for Hestan. I am in Australia so it doesn't work here.
Update at 14/1/26: not a whisper from Hestan however, I bought an adapter and attempted to set up the app that runs the free hot plate. It doesn't work. I tried emailing support but no answer. Then I found info on the net saying that the free induction hot plate operating app is discontinued. The manual mode to use the induction hot plate requires that you first register via the app. So without the app registering me, it's impossible to use the hot plate, even on manual. I binned it today. I'm very disappointed not to have received the skillets. Nor an explanation. I asked my bank to try to recoup the payment. It is outright theft. 15/1/26 update: Thank you for the suggestion I try Cookware Australia. I did get a response saying they will try to help.

December 30, 2025
Unprompted review
Hestan Culinary logo

Reply from Hestan Culinary

Hello Megan, we're awfully sorry to hear this. Can we check which Hestan team you reached out to as we look after UK and EU customers here. Please could you share your email address and further details with us directly so we can look into the matter and put you in touch with the right team. It's likely you may need our team in Australia and you can contact them on https://help.cookwarebrands.com.au/hc/en-us. We have requested some more information if you could kindly share this with us.

Rated 5 out of 5 stars

Amazing quality.

Fast delivery. Expensive, but the quality is insane. Just wish they had more things on stock, a lot of the things, maybe even most, are always out of stock, so you basically get what you can find, not always what you want.

December 4, 2025
Rated 5 out of 5 stars

Get what you pay for!

Are they expensive? Yes! But are they amazing quality- also yes!

You can get slightly cheaper stainless steel that will do well too but it’s the details that make the difference. These really do feel like they’ll last a lifetime and the sealed edges mean you can throw them in the dishwasher and not worry about cleanup.

November 24, 2025
Rated 5 out of 5 stars

Great quality and design, highly recommended

Learnt about Hestan when researching stainless steel pans and saw a video that described their quality, I live in Australia and their pans are almost impossible to find here so had to order them overseas and despite that was super expensive it was worth the money and the effort. The lids aren’t so great because you can’t see though but are easy to store, the pans are beautiful quality. I wish you delivered to Australia.

November 7, 2025
Rated 5 out of 5 stars

Everything

Everything, I don’t need to go into detail as anyone who has bought Hestan cookware before, knows very well.

And those of you that haven’t yet bought Hestan cookware will, I am sure, be undoubtedly shocked at how poor the rest of the competition is and what you have been missing all these years, once you have experienced the quality…Italian of course and I am not Italian!

I am not so much interested in customer service performance ( which is excellent by the way) only the product which is first class says a Master Craftsman who loves outstanding quality.

My only wish is that Hestan produce slightly smaller baking sheet that fits side by side in a conventional uk oven

November 3, 2025
Rated 5 out of 5 stars

My New Frying Pan

Delivery was prompt. The frying pan is very well made and looks good. It also heats up much faster than my old non-stick pan did. In fact, it is so quick I cannot keep up with it yet!

Browning works brilliantly. Fried eggs still need practice.

November 6, 2025
Rated 5 out of 5 stars

Outstanding Quality, The Best Cookware I’ve Ever Owned!

Ordering was easy, and delivery was impressively fast.
I purchased the Hestan NanoBond set and have already used it for frying steaks and fish, as well as making pasta sauces and stews, all with amazing results.
Although the pans are dishwasher-safe, I prefer to wash them by hand, and cleaning is absolutely effortless. Hestan even has a YouTube channel with great tips and tricks for maintaining their cookware.
This has truly been my best investment in kitchenware. I can’t recommend it highly enough.

October 13, 2025

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