Hetzner Online GmbH Reviews 

Are you ok? The user must figure out what the system didn't like about the data and provide an explanation! Explain my personal data? I don't understand what you might be unhappy with about my account or my documents. You have my photo, my credit card, my ID. What am I supposed to guess that you don't like? Isn't that too much?

Went through the entire research process, ended up choosing Hetzner, then realized they wanted me to send them my ID to verify myself. No web hosting company should get my personal identification information. Just ridiculous.

With decades of experience in online web hosting and colocation services, I can confidently state that Hetzner provides the highest level of service I have encountered. Their pricing is highly competitive, and their support, response times, and overall professionalism are exceptional. Hetzner sets a strong benchmark that other hosting providers would benefit from following. Danny

I would like to express my sincere appreciation to Hetzner for the outstanding quality of their services. Without a doubt, they are among the best VPS and cloud server providers I have worked with.

The performance is exceptional, with impressive speed and remarkable stability across all services. Their infrastructure is robust and reliable, ensuring a smooth experience for both hosting and data transfer. In addition, their pricing is highly competitive, offering excellent value for the level of performance and features provided.
The user interface is clean and intuitive, making server management straightforward even for users without advanced technical expertise. Furthermore, their customer support is responsive, professional, and consistently helpful when assistance is needed.
Overall, Hetzner delivers a high standard of service that truly stands out in the industry. Thank you for your dedication to excellence, and I look forward to continuing to use your services in the future.

They get you with consumer hardware in an enterprise environment, keeping pricing low. Don't fall for it, especially since there are great alternatives around this price point nowadays.
Hetzner is decent if you want to use its cloud servers for testing. I wouldn't host anything production there ever again. Everyone should be careful and know that your servers could be blocked at any moment. When this happens, the customer support is not helpful with generic copy-paste messages without taking into account the actual scenario at play.
Before the blocking, I also had a bad experience with customer support. It seems like they're good if your problems fit one of the recipes they're trained for. But when you need a bit more personalized support, you run into problems.

On the 28th of Februar 2026 I wrote Hetzner an e-mail and asked them to cancel my subscription. Instead they charged my credit card in March!!!

I wrote 3 reviews on Trustpilot they reacted - but still didn't solve my problem. I relaunched my request still no reaction.

Today surprise: they charged me even from April!!!!! Even though I reached Hetzner customer service that never reacted! My e-mails get ignored.

Guys be aware of this company - scammers.

We’ve had an outstanding experience deploying our AdTech Europe DSP on Hetzner servers. The performance, reliability, and scalability have exceeded our expectations.

What truly sets Hetzner apart is their support. Their team is available 24/7, and at no point did we feel alone during the deployment and scaling process. Having that level of support behind us gave us the confidence to push further, optimize faster, and deliver results we had never achieved before.

Thanks to Hetzner, we’ve been able to elevate our infrastructure and performance to a completely new level.

Thank you, Hetzner. ♥️🙏🏻

Respectfully,
Michael Manelidis / CEO
AdTech Europe DSP

They sell your data.

if you forget to pay they sell your data to debt collection companies.

I will be looking into this.

Don't use this company, they sell all your personal information.

Support is very fast and efficient. They have an excellent support ticket form where you can clearly describe the problem, and the support staff quickly and efficiently resolves issues, even when they require physical intervention on the servers.

Complete data loss with no explanation.

I was running a production cloud server (Nuremberg datacenter) for over a month with no issues. On March 27, 2026, the server became unreachable. After a power cycle, grub rescue mode appeared. In rescue mode, the filesystem was mounted but completely empty — /usr/bin, /root, everything gone. Ubuntu was effectively destroyed.

I opened a support ticket asking for a root cause analysis. The response was a generic copy-paste: run fsck, backups are your responsibility, reinstall. No investigation, no log review, no explanation of what happened on their infrastructure. A filesystem does not wipe itself on a reboot — something went wrong on their side and they refused to look into it.

I understand that cloud servers are unmanaged. I accept responsibility for not having external backups. But when your infrastructure destroys a customer's data, the minimum is transparency. Check your hypervisor logs, your storage events, and tell the customer what happened. They did none of that.

I have migrated to another provider. I cannot recommend Hetzner for anything beyond disposable test servers.

Do not host on this scammer, they simple lock your server with fake complains and don't turn the server back! Im lucky that with ZELT Im able to move my company.

very good and professional cloud provider

I have had an absolutely fantastic experience with Hetzner so far. What stands out the most is the incredible ease and speed of deploying a VPS. You can spin up a new server in literally seconds, and it's ready to go almost instantly.

The platform's UI/UX is a masterpiece—it is exceptionally well-designed, highly intuitive, and very welcoming even for beginner users, while still offering all the advanced features developers need. Their billing system is another huge plus; the transparent "pay-as-you-go" (hourly billing) model gives you complete control over your expenses without any hidden surprises.

On a technical level, they are outstanding. The NVMe storage performance is top-notch, the network reliability is stellar, and their Cloud API makes automation a breeze.

The only area for improvement—and the one feature that would make Hetzner absolutely flawless—is the lack of native, robust L3/L4 DDoS protection. If they were to add comprehensive mitigation for these layers, they would be an unbeatable 10/10. Even with this minor missing feature, they remain my go-to cloud provider. Highly recommended!

I am concerned about how abuse reports are handled by Hetzner Online GmbH.

Multiple Hungarian fraudulent webshop websites that appear to follow the same pattern are currently hosted on Hetzner infrastructure. These sites share identical characteristics and use the same OTP Bank account (11713005-20606299), which strongly suggests a coordinated operation.

This issue has reportedly been under police investigation since 2023, and the relevant information has been submitted through abuse reporting channels. Despite this, the websites remain accessible.

I understand that hosting providers operate under a notice-and-takedown framework, but in cases where there is a repeated pattern involving multiple domains and identical payment details, a more proactive approach would be expected.

From a customer and public trust perspective, it is concerning that such cases can persist for an extended period.

I would appreciate more transparency regarding how repeated abuse patterns are evaluated and what triggers decisive action in such situations.

A search for the mentioned bank account number will easily guide you to the webshops and a further search will reveal how many people have been defrauded during the last few years.

even helped me on a sunday, best support ever, cheap prices, can't complain, thank you so much

the best customer support. I've ever seen
they saved me

I bought a dedicated server from Auction, and i had to setup everything 3 times because all the hardware is crap. I dont know what disks or motherboard they put but they are defected or damaged. I lost almost 3 whole weeks trying to setup every time a new server because they were crashing all of sudden and i could not reach the server and i was only reaching with KVM to realize that the server was not booting or it was throwing crash report errors. I was migrating every time the sites and because the server was not responsing or we had to change hardware, my clients were loosing data! How is it even possible that they do not check the servers before they deliver !! How is it possible that you get a server that was supposed to be stable because you rill have to host many important sites, and the servers are not reliable!

the best support
I've been working with them for over 7 years.

They might think their system is complicated, but over time you discover that everything they do makes installation easy and flexible.
I'm happy with how I dealt with them and I recommend everyone to buy from them too.

I have been using hetzner for +10 years and also other providers, but hetzner has the best availability, i have used their dedicated servers and cloud servers and the are rock solid, i have had around 2000 mailusers on one of my servers on a single dedicated machine for approx 5 years and my customers loved the uptime, i only use hetzner now and i will recommend their solutions. They are very honest and fair in pricing.

Hetzner does an excellent job. I've migrated compute, queue and database instances from AWS to Hetzner a year ago, nothing to complain about. Any new VM, private networks, backups, snapshots, volumes can be added in a few minutes in an easy to use UI. A lot of features I don't even use yet. Over years I've used a lot of hosting providers, Hetzner is best.