I am formally escalating a withdrawal…
I am formally escalating a withdrawal processing error on my account.
I am fully KYC verified and have previously received multiple successful withdrawals to my verified bank account. Despite this, my most recent withdrawal was processed to an unverified prepaid card that was only ever used for deposits and is not a withdrawal-eligible method.
To be clear:
My account is fully verified
I have an established history of verified bank withdrawals
The prepaid card used was not verified and deposit-only
I did not request or authorize this withdrawal
Processing a withdrawal to an unverified, ineligible payment method constitutes an internal payout error and a failure of standard KYC/AML withdrawal controls.
I am requesting:
Escalation to Payments and Compliance
Written confirmation of the status and location of the misdirected funds, including the transaction ID and processing date
Reprocessing of the withdrawal to my verified bank account or restoration of the funds to my account balance for proper withdrawal
I expect written confirmation of escalation and next steps within a reasonable timeframe. If this cannot be resolved internally, I will proceed through formal external complaint channels.