I have purchased a great many things from Hexclad. The quality of there products is first class. I did purchase some pans and lids and after pans had lost there non stick I contact them about replaci... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a new pot which, after using it, left a mark that I couldn’t remove. I contacted HexClad and sent them a photo, and they immediately agreed to replace it. The replacement was d... See more
Company replied
I have had a Hexclad pan for a 3 years and it was fantastic, sadly recently the pan started having some issues with sticking. After a using the product support page, the incredibly helpful and prompt... See more
Company replied
we've had our pan about 3 years now, and we use it few times a week. the black surface on the pan has started to come off- i did struggle to find the email on the website so i had to ask google. i ema... See more
Company replied
Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
United States
- hexclad.co.uk
4.5
Excellent
404 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Billy E made this process way better…
Billy E made this process way better then I was expecting.
August 3, 2026
Unprompted review
Reply from Hexclad
Thank you for your kind words! We’re delighted to hear that Billy E. made the process easier and better than you expected. We’ll be sure to share your feedback with him.
Able to solve my issue quickly
Able to solve my issue quickly. Didnt give me hard time for replacement. Thank you.
August 3, 2026
Unprompted review
Reply from Hexclad
Thank you for your kind feedback! We’re glad we were able to resolve your issue quickly and make the replacement process straightforward. We really appreciate your support!
Fast customer service
I needed a warranty replacement and they responded with a personalized response in 7 minutes asking for more info. I responded pretty quickly and then in less than 2 hours total, my warranty replacement was approved.
July 29, 2026
Unprompted review
Reply from Hexclad
Thank you so much for sharing your experience! We’re delighted to hear our team was able to respond quickly and get your warranty replacement approved in just a couple of hours. We really appreciate your kind words and are so glad we could make the process easy and hassle-free!
Fantastic Pans & Excellent Customer Service
After buying a couple of HexClad pans, including the 30cm frying pan, I have to say I absolutely love them. The feel, weight and overall look are fantastic — they feel solid, well made and great to cook with.
Unfortunately, my 30cm frying pan developed a few small scratches and food started to stick. I contacted HexClad customer service and was really impressed with how quickly and professionally they dealt with the issue.
A special thank you to Wilson K, who handled my query. The whole process was straightforward and hassle-free, and a replacement pan is now being sent out.
For me, you really see the quality of a company when something goes wrong and how they put it right. HexClad certainly did that.
Great cookware backed up by excellent customer service. Highly recommended!
July 29, 2026
Unprompted review
Reply from Hexclad
Thank you so much for such a thoughtful review! We’re thrilled to hear how much you’re enjoying your HexClad pans, and we’re especially glad Wilson K. could make the replacement process quick and hassle-free. We truly appreciate your kind words and recommendation.
Reply from Hexclad
Thank you for your kind words! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support and look forward to assisting you again whenever you need us!
HexClad Support.
Just used it for the 1st time
Just used it for the 1st time. Amazing non stick, wonderfull result! Looking forward making diner with hexclad.
Also very good support from the helpdesk as the first shipment couldn’t be traced and got a new one. Very quick response on my questions. Superb!!
July 28, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your wonderful feedback! We're thrilled to hear you're loving your HexClad cookware and that your first cooking experience was a success.
We're also delighted that our support team was able to quickly resolve the shipping issue and get a replacement to you. Your kind words mean a lot to us, and we truly appreciate your support. Happy cooking!
HexClad Support.
Warranty Experience
I contacted for stick issue and received the service for replacement.
This is what I expect of a highly quality brand.
July 25, 2026
Unprompted review
Reply from Hexclad
Thank you for sharing your experience! We're glad our team was able to assist you with your warranty replacement and resolve the sticking issue. Providing the level of service you expect from a premium brand is very important to us. We truly appreciate your support and hope you continue to enjoy your HexClad cookware!
HexClad Support.
great support service
July 23, 2026
Unprompted review
Reply from Hexclad
Thank you for your kind words! We're thrilled to hear you had a great experience with our support team. We truly appreciate your support and are always here if you need anything. Enjoy your HexClad!
HexClad Support.
Great Warranty Support By Joshua
Joshua very quickly handled our warranty claim. He made the process super easy. I am 100% plus satisfied.
July 22, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your wonderful feedback! We're delighted to hear that Joshua made the warranty process quick and easy for you. We'll be sure to share your kind words with him. We truly appreciate your support and hope you enjoy your HexClad cookware for many years to come!
HexClad Support.
I had a warranty issue to resolve
I had a warranty issue to resolve. I was served on line by Jericho. What an excellent service. I recommand Hexclad all the way!
July 22, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your wonderful feedback! We're delighted to hear that Jericho provided you with excellent service and made resolving your warranty issue a smooth experience. Your recommendation means a great deal to us. Thank you for choosing HexClad, and we hope you enjoy your cookware for many years to come!
HexClad Support.
Customer service was outstanding
Customer service was outstanding. I had a defect in my pan after nearly 2 years of use and they assisted in replacing my pan. Thank you Billy E. For your assistance
July 20, 2026
Unprompted review
Reply from Hexclad
Thank you so much for your kind words! We're delighted to hear that Billy E. was able to assist you with your warranty replacement. Providing outstanding customer service is our top priority, and we're grateful for your support. We hope you enjoy your new pan for many years to come!
HexClad Support.
Absolutely fantastic service from Amr
Absolutely fantastic service from Amr. Your company and its employees stand out as the best I’ve ever dealt with. Thank you.
July 16, 2026
Unprompted review
Reply from Hexclad
We're truly honored by your kind words and delighted to hear that Amr provided you with such an exceptional experience. We'll be sure to pass along your compliments they'll mean a great deal to him.
Knowing that you consider HexClad and our team among the best you've dealt with is incredibly rewarding. Thank you for your trust and support we're grateful to have you as part of the HexClad family.
The HexClad Team
I couldn't be more impressed!!!!
I couldn't be more impressed with the customer service from Billy E with Clad Warranty department. From the moment I submitted my warranty claim, the response time was incredibly fast, and the entire process was seamless from start to finish.
Replacing my cookware was completely hassle-free. There were no unnecessary delays, no endless paperwork, and no jumping through hoops—just outstanding customer service and a team that truly stands behind their products.
It's refreshing to work with a company that makes honoring their warranty so easy and stress-free. If you're looking for a company that values its customers and delivers on its promises, I highly recommend them. Thank you for making what could have been a frustrating experience so smooth and painless!
July 14, 2026
Unprompted review
Reply from Hexclad
We're absolutely thrilled to hear that your experience with our warranty team exceeded your expectations. It's wonderful to know that Billy E. made the process fast, seamless, and hassle-free, and we'll be sure to share your kind words with them.
Standing behind our products and making the warranty process as straightforward as possible is something we take great pride in, so it's especially rewarding to hear that we delivered on that promise.
Thank you for your recommendation and for choosing HexClad. We truly appreciate your trust and support!
HexClad Support.
Billy E
Billy E. Was amazing at addressing my issue and got it resolved quickly. Super easy process thanks to Billy.
July 13, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that you had such a positive experience with our customer service. Providing fast, friendly, and helpful support is exactly what we strive for.
We'll be sure to pass your kind words along to Billy E. they'll be thrilled to know they made such a great impression.
Thank you for choosing HexClad. We truly appreciate your support!
HexClad Support.
I've been very happy with my HexClad…
I've been very happy with my HexClad cookware, and their customer service exceeded my expectations. I had an issue with one of the pans in my 7-piece set, and they honored the warranty without any hassle. The replacement process was incredibly fast.
A special thank you to Jericho P., who made the entire experience smooth and easy. They were professional, responsive, and truly went above and beyond to help. It's refreshing to see a company that stands behind its products and has such great customer support.
I highly recommend HexClad!
July 14, 2026
Unprompted review
Reply from Hexclad
We're thrilled to hear that you've been enjoying your HexClad cookware and that our warranty process exceeded your expectations. It's especially rewarding to know that the replacement was handled quickly and without hassle.
We'll be sure to share your kind words with Jericho P. they'll be delighted to hear that their professionalism and dedication made your experience such a positive one.
Thank you for your recommendation and for choosing HexClad. We truly appreciate your trust and support!
HexClad Support.
Super pans and awesome customer service
I bought a HexClad pan and ended up needing to use the lifetime warranty on it. Honestly, I was expecting a huge headache and a bunch of back and forth emails, but Billy E. in customer service made it super easy. My new pan showed up just a few days later. The pans are definitely expensive, but knowing they actually honor their warranty makes it totally worth the money. Shoutout to Billy E. for being so helpful and fast!
June 1, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that your warranty experience exceeded your expectations. Making the process as smooth and hassle-free as possible is exactly what we strive for, and we're thrilled that Billy E. was able to provide the support you deserved.
We'll be sure to share your kind words with Billy he'll be delighted to know he made such a positive impact. Thank you for your trust in HexClad and for recognizing the value of our Lifetime Warranty.
HexClad Support.
Great customer service!
July 14, 2026
Unprompted review
Reply from Hexclad
Thank you for your kind words! We're so glad you had a great experience with our customer service. We truly appreciate your support and thank you for choosing HexClad!
HexClad Support.
Very customer service oriented
Very customer service oriented, fast response to my warranty issue. I’m impressed to see this level of service.
July 13, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that you had such a positive experience with our customer service and that your warranty issue was handled quickly. Providing prompt, customer-focused support is something we take great pride in.
Your kind words mean a great deal to us. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Billy E helped me replace the second one
Billy E. helped me replace the new pot, the process is quick and friendly. We will see how the second one works. Thank you.
July 13, 2026
Unprompted review
Reply from Hexclad
We're delighted to hear that Billy E. was able to assist you with your replacement and that the process was quick and friendly. We'll be sure to share your kind words with Billy they'll be thrilled to hear your feedback.
We hope your new pot serves you well for many years to come. Thank you for choosing HexClad!
HexClad Support.
Reply from Hexclad
We're thrilled to hear that you loved every aspect of your experience with our customer service. Providing exceptional support is just as important to us as delivering high-quality cookware, so your kind words truly mean a lot.
Thank you for choosing HexClad. We sincerely appreciate your support and look forward to serving you again!
HexClad Support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.