Had an issue with one of the pans, I got a very quick reply firstly from Hazel. N which was then followed up by the customer support supervisor Dan’l. M replacement pan was agreed with the afternoon (... See more
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Review summary
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I reached out to the HexClad customer support regarding an issue with my 10 inch frying pan that I had purchased in February 2026. After using the frying pan I noticed that there was a spot that wa... See more
Company replied
Wow! Finally a company who stands behind their product AND their warranty. Reached out to HexClad about some issues with a few pans and a pot via their claims form - which by the way was incredibly ef... See more
Company replied
I needed help with a gift card. I got a quick and kind response with an authentic desire to problem solve. The problem was rectified quickly and I couldn’t be more pleased. I have lead customer serv... See more
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Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Warranty claim was super simple was…
Warranty claim was super simple was told 24 hours but
Mostafa M. Replied to me pretty much instantly when I had the information he required couldnt of gone smoother
July 18, 2026
Unprompted review
Reply from HexClad
Hello Simon, we’re so glad to hear your warranty experience went smoothly. It’s wonderful to know that Mostafa was able to assist you quickly and make the process as easy as possible once you had the required information available.
Thank you for taking the time to share your feedback. We truly appreciate you recognizing the care and responsiveness of our support team, and we’ll be sure to pass along your kind words to Mostafa. Providing a seamless experience is just as important to us as creating quality cookware, and we’re grateful to have the opportunity to support you.
Thank you for choosing HexClad. If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
My experience with Hexclad & Melissa P
My experience with Hexclad & especially Melissa P was fantastic! I was so surprised at how fast my problem was solved. She responded to my concerns right away, I mean within hours!! Unheard of! I am so impressed with the service I have received!
July 17, 2026
Unprompted review
Reply from HexClad
Hello Judith,
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that Melissa P was able to quickly address your concerns and provide the level of support you deserved.
We understand how important it is to feel heard and taken care of, and we’re so glad Melissa was able to make your experience with HexClad a positive one. Your feedback means a great deal to our team and reminds us why providing thoughtful, timely support matters.
Thank you for choosing HexClad and for being part of our community. If you ever need anything else or have any questions in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
**⭐⭐⭐⭐⭐ **
**⭐⭐⭐⭐⭐ Outstanding Product and Even Better Customer Service**
I've used a lot of cookware over the years, and HexClad has exceeded my expectations in every way. The quality is exceptional—the pans heat evenly, are incredibly durable, and the hybrid nonstick surface performs exactly as advertised. Whether I'm searing, sautéing, or making a quick breakfast, the results are consistently outstanding.
What truly sets HexClad apart, though, is their customer support. On the rare occasion I needed assistance, their team was responsive, professional, and genuinely committed to making things right. They made the entire process quick, easy, and stress-free, which is becoming increasingly rare these days.
It's refreshing to find a company that not only stands behind its products but also treats its customers with such care and respect. Superior cookware backed by amazing customer service is a winning combination. I highly recommend HexClad to anyone looking to invest in high-quality cookware from a company that truly values its customers.
July 17, 2026
Unprompted review
Reply from HexClad
Hello Brian,
Hearing that HexClad has become a trusted part of your kitchen means so much to us, and we’re grateful you took the time to share your experience.
We’re thrilled to know that your cookware has delivered the performance you were looking for, from even heating and durability to the versatility of our hybrid nonstick design. Knowing that your meals and cooking experiences have been consistently successful is exactly why we do what we do.
We’re also especially thankful for your recognition of our support team. We believe great products should always be backed by great care, and we’re glad our team was able to provide the responsive and thoughtful assistance you deserved. Your trust and satisfaction are incredibly important to us.
Thank you for choosing HexClad and for allowing us to be part of your cooking journey. We truly appreciate your recommendation and your continued support. If you ever need anything or have any questions, please reach out to us at https://hexclad.com/pages/contact and our team will be happy to help.
Kareen - HexClad Support
I figured that this warranty would be…
I figured that this warranty would be worthless, I sent a video, with all the information. I figured that’s it. I was completely shocked that you responded and that the warranty is valid. I now take back all the bad things that I was thinking. This is a fantastic company that stands behind their products.
July 17, 2026
Unprompted review
Reply from HexClad
Hello Robert,
We’re so grateful you took the time to share your experience and give us the opportunity to turn your initial concerns into a positive one.
We completely understand why you may have felt uncertain at first, especially when dealing with a warranty claim. We’re glad you reached out and that our team was able to review your video, confirm the details, and provide the support you deserved. Standing behind our products and taking care of our customers is something we take great pride in.
Hearing that our support team made the process easy, responsive, and stress-free means a lot to us. We believe owning HexClad should be about more than just having exceptional cookware, it should also mean knowing there is a team here ready to help whenever you need us.
Thank you for giving us the chance to make things right and for choosing HexClad for your kitchen. Your kind words and recommendation mean more than you know, and we truly appreciate your trust and support.
If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Hady M
Hady M. was extremely helpful. They went above and beyond to resolve my issues. Great company!
July 17, 2026
Unprompted review
Reply from HexClad
Hello Ashley,
Thank you for taking the time to share your experience and for recognizing Hady’s dedication. We’re so glad to hear that Hady went above and beyond to help resolve your concerns and provide the support you needed.
At HexClad, we’re committed to making every interaction as exceptional as the products we create, and feedback like yours means so much to our team. We’re grateful to have you as part of the HexClad community and truly appreciate you choosing HexClad.
Should you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Replacement
First I would like to thank Youssf for the review and approval, made the experience a good one. Thank you Mustafa M. For the quick response for sending out the replacements
July 15, 2026
Unprompted review
Reply from HexClad
Hello Mark,
We’re so glad to hear that your experience with HexClad was a positive one, and we appreciate you taking the time to share your feedback.
We’ll be sure to pass along your appreciation to Youssf for the thoughtful review and approval process, as well as Mustafa M. for the quick response in getting your replacements sent out. Our team is always working to make every interaction smooth, helpful, and memorable, so it means a lot to know they helped make a difference.
Thank you again for choosing HexClad and for allowing us the opportunity to support you. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
We’re grateful to have you as part of the HexClad family and look forward to continuing to provide the quality and care you deserve.
Kareen - HexClad Support
Had an issue with one of the pans
Had an issue with one of the pans, I got a very quick reply firstly from Hazel. N which was then followed up by the customer support supervisor Dan’l. M replacement pan was agreed with the afternoon (on a Friday) even though I had forgotten to register the warranty. Very impressed.
July 17, 2026
Unprompted review
Reply from HexClad
Hello Marine,
We truly appreciate you taking the time to share your experience with us. We know how frustrating it can be when an issue comes up with a product you trust, so we’re glad to hear that Hazel and Dan’l were able to step in quickly and make the replacement process smooth for you.
We always aim to provide the kind of support that matches the quality and care we put into our cookware, and we’re especially pleased that our team could help resolve this for you, even with the warranty registration detail. Your kind words about their quick response and assistance mean a great deal, and we’ll be sure to share your feedback with them.
Thank you for choosing HexClad and for being part of our community. If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
We’re grateful to have your trust and hope your new pan continues to deliver many great meals ahead.
Kareen - HexClad Support
I absolutely love my set
I absolutely love my set. I'm only partially disappointed in the grill pan as it does not have a high enough lip to fry bacon. It's definitely easy to clean even when you have butter, oil, and bacon grease that spills on the outer lip of the pan.. I could not be happier.
July 17, 2026
Unprompted review
Reply from HexClad
Hello Marie,
Thank you for sharing such a thoughtful review. We’re thrilled to hear how much you love your set and that the easy cleanup has made cooking even more enjoyable. We truly appreciate you taking the time to highlight both what you love and where the grill pan could better meet your needs.
We understand your feedback about the lip height and how that can make frying bacon a challenge. Insights like yours are incredibly valuable as we continue to improve and create cookware that fits the way our customers actually cook at home.
Thank you again for choosing HexClad and for being part of our community. If you ever need any assistance or have additional questions, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
5 Star Service + Warranty
Wow! Finally a company who stands behind their product AND their warranty. Reached out to HexClad about some issues with a few pans and a pot via their claims form - which by the way was incredibly efficient and easy to use. I heard back from HexClad within a few hours and even had the issue resolved within 48 hours! Definitely really happy with their customer service and their warranty. Thanks, HexClad!
July 17, 2026
Unprompted review
Reply from HexClad
Hello Kasey,
Thank you so much for taking the time to share your experience with us.
We're sorry to hear you ran into issues with a few of your pans and pot, but we're so glad our team was able to make the warranty process smooth and get everything resolved quickly. We know how important it is to stand behind our products, and it's wonderful to hear that our claims process and support team met your expectations.
If you ever need anything else, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you for choosing HexClad and for trusting us to make things right.
Kareen - HexClad Support
This is my 2nd time needing assistance…
This is my 2nd time needing assistance and both time I was helped perfectly. Customer service is a 10/10. Kind, understanding and fast. Other companies can learn from this!!
July 17, 2026
Unprompted review
Reply from HexClad
Hello Naomi,
Knowing that your second experience with us was just as positive as the first means so much to our team. We’re grateful that you took the time to share your feedback and recognize the care, understanding, and support you received.
At HexClad, we strive to make every interaction feel effortless and personal, and we’re so happy to hear that our team was able to provide the level of service you deserve. Feedback like yours inspires us to keep raising the bar and creating better experiences for our customers.
Thank you for choosing HexClad and for being a valued part of our community. If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Great response time
Great response time! Didnt give me grief about my warranty claim! Very polite!! Resolved my issue with a warranted replacement pan! Yay Hexclad!!
July 16, 2026
Unprompted review
Reply from HexClad
Hello Steven,
Hearing that your experience was smooth from start to finish truly made our day. We know how important it is to feel supported when something doesn’t go as expected, and we’re so glad we could help make your warranty replacement process easy and stress-free.
Thank you for taking the time to share your kind words about our team and for trusting us to make things right. Your feedback means a lot, and we’re thrilled to know your new pan is on its way to bringing more great meals to your kitchen.
We’re grateful to have you as part of the HexClad family. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Thank you again for choosing HexClad and for sharing your experience with us.
Kareen - HexClad Support
Fantastic customer service
Fantastic customer service! Reached out with a warranty claim 2 years after purchase and they responded within minutes and are sending me a replacement! Absolutely best purchase I’ve ever made!
July 16, 2026
Unprompted review
Reply from HexClad
Hello Ivette,
We’re so glad we could turn your warranty experience into a positive one and make sure you’re taken care of. At HexClad, we stand behind our products and our customers, so we’re happy we could assist and get a replacement on the way for you.
Thank you for sharing your experience and for choosing HexClad for your kitchen. Your support means so much to our team, and we’re grateful to have you as part of the HexClad family. Should you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
We appreciate you trusting HexClad and hope your cookware continues to bring you many great meals and memories.
Kareen - HexClad Support
My complaints & concerns were addressed…
My complaints & concerns were addressed immediately. The lifetime warranty was addressed. Thank you HexClad!!
July 16, 2026
Unprompted review
Reply from HexClad
Hello Sarah, we’re so glad to hear that our team was able to quickly assist with your warranty claim and make the process as smooth as possible. We know how important it is to feel supported long after your purchase, and we’re always happy to stand behind the quality of HexClad products.
Thank you for taking the time to share your experience and for trusting us with your cookware. We’re grateful to have you as part of the HexClad family and hope your replacement continues to bring you many great meals and memories in the kitchen.
If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always here and happy to help.
Kareen - HexClad Support
HexClad and Melissa P customer service was unbeatable
Melissa P. gave me the most prompt and useful customer service I have had in over a decade. My issue was evaluated, my emails were returned within 24 hours, and all concerns were completely addressed. Love the product, love the company...and probably most of all love the service.
July 15, 2026
Unprompted review
Reply from HexClad
Hello Sergey, knowing that Melissa P. was able to provide the prompt, thoughtful support you deserved means so much to our team. We’re grateful to hear that your concerns were fully addressed and that your experience with our service matched the quality and care we strive to provide.
Thank you for taking the time to share your feedback and for being such a valued part of the HexClad community. We’re thrilled that you love the product and appreciate your trust in our company. We’ll be sure to share your kind recognition with Melissa as well.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. Thank you again for choosing HexClad and for allowing us to be part of your kitchen journey.
Kareen - HexClad Support
Jhi was the customer service…
Jhi was the customer service representative who helped me.
They were very helpful and kind. I am so glad that the warranty process was so easy. I LOVE these pans and use them daily. They are so easy clean and definitely worth the investment as I cook every day.
I also bake and would love to see some baking products in the future
July 16, 2026
Unprompted review
Reply from HexClad
Hello Elysia, we’re so happy to hear that Jhi was able to make your warranty experience smooth and stress-free. We’ll be sure to share your appreciation with them, as providing helpful and caring support is something we always strive for.
It means so much to know that your HexClad pans have become a trusted part of your daily cooking routine. We love hearing that they make your time in the kitchen easier, from everyday meals to your baking adventures. Your feedback about wanting to see more baking products in the future is greatly appreciated, and we’ll make sure your suggestion is shared with our team.
Thank you for choosing HexClad and for taking the time to share your experience with us. We’re grateful to be part of your kitchen and look forward to continuing to support you. Should you ever need any help, please reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
We have both the pan and pot sets and…
We have both the pan and pot sets and absolutely love them. I make polenta in the medium pot and there is no sticking whatsoever. This is the only pot I have used where there isn't any sticking at all. My daughter argues with us about Hexclad vs cast iron and there is no comparison - Hexclad is by far the best. We had to have 1 pot replaced on warranty and their service was prompt (within 30 minutes) and the replacement pot is on the way.
July 16, 2026
Unprompted review
Reply from HexClad
Hello Karl,
Hearing that your HexClad cookware has become such a trusted part of your kitchen, especially for something as comforting and precise as homemade polenta, means so much to us. We love knowing that your medium pot has delivered the cooking experience you were hoping for with no sticking and easy cleanup.
We also appreciate you sharing your thoughts on the HexClad versus cast iron debate. Every cooking style is different, but we’re grateful that HexClad has earned your confidence and become the clear favorite in your home.
Thank you for also recognizing our warranty support team. We’re glad we could make the replacement process quick and seamless, and we hope your new pot arrives soon and continues to bring you many great meals.
Thank you for choosing HexClad and for being part of our community. If you ever need assistance or have any questions, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
I had an issue with a few of the pans
I had an issue with a few of the pans. Contacted customer service and they asked for quite a lot of info. However they always responded within minutes, were extremely helpful and resolved my issue without any hassle. Very happy and love the pans !
July 15, 2026
Unprompted review
Reply from HexClad
Hello James,
We truly appreciate you taking the time to share your experience with us. While we’re sorry to hear you had an issue with a few of your pans, we’re so glad our team was able to step in, provide support, and make the process as smooth as possible for you. Your patience while providing the requested details means a lot, and we’re happy to hear that our quick responses and assistance helped resolve everything without any added hassle.
It’s wonderful to know you’re loving your HexClad pans, and feedback like yours reminds us how important it is to be there for our customers every step of the way. Thank you for choosing HexClad and for allowing us the opportunity to make things right.
If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. We’re always happy to help.
Kareen - HexClad Support
I purchased a set of pots and pans 4…
I purchased a set of pots and pans 4 years ago,recently the 2 quart pot inside lining peeled slightly. I notified Hexclad customer service and my issue was taken care of in minutes.
I sent a copy of my receipt along with a picture of the pot and will receive a new pot in on Tuesday from UPS.
This whole process took minutes to setup and 5 days for the new one to arrive.
Hexclad is an excellent company !
July 14, 2026
Unprompted review
Reply from HexClad
Hello John,
Thank you so much for taking the time to share your experience. It means a great deal to hear that we were able to make the warranty process quick and hassle-free for you. We know it's disappointing when something like the lining on your 2-quart pot starts to peel, so we're glad our team could get everything sorted out promptly and have your replacement on its way.
Providing dependable products is important to us, but just as important is standing behind them when you need us. We're happy we could help make the process as smooth as possible.
If you ever need assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always here to help.
Thank you for choosing HexClad and for trusting us to be part of your kitchen. Your kind words and support truly mean a lot to us.
Kareen - HexClad Support
They have been amazing
They have been amazing. Fast reply and upholds warranty promise on products. Highly recommend.
July 16, 2026
Unprompted review
Reply from HexClad
Hello Jimena,
Thank you so much for taking the time to share your experience! We're delighted to hear that our team was able to respond quickly and honor our warranty commitment. Standing behind our products and being there when our customers need us is something we take great pride in.
Thank you for recommending HexClad and for choosing to cook with us. If you ever need any assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Kareen - HexClad Support
The cookware is MAGNIFICENT!!!
The cookware is MAGNIFICENT!!!
The customer service is AMAZING!!
The warranty is OUTSTANDING!!!
July 16, 2026
Unprompted review
Reply from HexClad
Hello Michelle,
We’re so grateful to hear that you’re loving your HexClad cookware, and we’re thrilled that your experience with our customer service and warranty has been just as impressive.
Providing exceptional quality, support, and peace of mind is exactly what we strive for, so your feedback means a great deal to our team. Thank you for choosing HexClad and for being part of our community. We’re honored to be a part of your kitchen journey.
If you ever need any assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
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