Bought the first abby box over a year ago. Some learning curve but not much and not difficult. Can only grow auto flowers without moving to a tent as anything else literally outgrown the box. We liked... See more
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Review summary
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Reviews shaping this summary
The perfect product for beginners and those who wanna dive into growing at all. Very helpful and supportive services. I do have one complaint though. The Abby store needs to be updated and refined and... See more
My experience with the box and customer has been really good so far all of the agents are helpful. I would like to talk to someone at times for faster service thst would be my only ask.
Company replied
Dislike: I accidentally started the flush mode to early. No way to take it back. I just have to ignore Abby instructions and it keeps telling me to FLUSH but plant needs another week of Autoflower/Veg... See more
Company replied
Company details
Written by the company
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box. Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey. Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
Contact info
3505 Cadillac Ave, 92626, Costa Mesa, United States
- (888)621-4777
- support@heyabby.com
- heyabby.com
3.6
Average
762 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem with my 420
I had a problem with my 420, it was stuck on autoflower. I sent a message to support and they got back to very quickly and had it sorted. Very knowledgeable and professional.
November 1, 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your experience, and especially for being patient and working with us when issues arise. We’re glad our support team could quickly resolve the issue with your 420 and get things sorted for you. It’s great to hear you found our team knowledgeable and professional! Happy growing!
Best grow experience ever!
I received great assistance from the grow experts of The Abby! This grow box was perfect for me because I wanted to downsize without losing the upgrades. Looks very chic with my decor, and I grow awesome 🔥🔥!
September 14, 2024
Unprompted review
Reply from heyabby.com
Thank you for your fantastic review! We're thrilled to hear that our grow experts were able to assist you and that the abby grow box fits perfectly with your decor. Downsizing without sacrificing quality is what we aim for, and it’s wonderful to know you're growing strong 🔥🔥! Happy growing!
So far I’ve had a great experience with…
So far I’ve had a great experience with hey abby. They have been helpful and really want us to be a success
November 3, 2024
Unprompted review
Reply from heyabby.com
Thank you for your wonderful feedback! We’re delighted to hear you’ve had a great experience with Hey abby. Our team is here to support you and is dedicated to your success! Happy growing!
Good customer services and great grow…
Good customer services and great grow boxes
October 31, 2024
Unprompted review
Reply from heyabby.com
Thank you for your great feedback! We’re so glad to hear you’re enjoying our customer service and grow boxes. Happy growing!
1 st time grower and a success thanks…
1 st time grower and a success thanks to Abby. Support is amazing , so is their system and equipment.
October 24, 2024
Unprompted review
Reply from heyabby.com
Thank you for your fantastic feedback! We’re so glad to hear that your first grow was a success. It’s wonderful to know you’re enjoying our support, system, and equipment. Happy growing!
Missing item
Reached out and spoke with Kayla about a missing item she got back with me quickly asked was it inside my hey abby box in which it wasn't then looked around and it was in a separate box she definitely came to the rescue and I thank you Kayla.
October 22, 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your experience! We’re thrilled to hear that Kayla was able to quickly help you locate the missing item. We’ll be sure to pass along your kind words to her! Happy growing!
Quick response to tech glitch
Team collaborated across departments to help identify and resolve a glitch affecting my product, allowing my grow to stay on course. Thanks again!
October 17, 2024
Unprompted review
Reply from heyabby.com
Thank you for your kind words and for working with us when the glitch occurred! We’re glad our team could collaborate to resolve the issue and keep your grow on track. Happy growing!
The Worst Company Ever !!!!
The very worst company when it comes to standing behind what they sell. I purchased a humidifier for less than $30.00. Hasn’t worked since day 1. Way over 15 emails back and forth from numerous customer service representatives. I’ve done everything from photos to videos to sending them the order number date of order and the list goes on and on. Finally when I thought I had the issue resolved I get yet another email not only requesting the serial number but my personal phone number. This is absolutely the very worst customer service I have ever encountered with any company!!!! I spent hundreds of dollars including a 6 month membership. This is all than less than 3-4 months ago ! If they won’t stand behind a $30 part what might you think would happen if the light system or something else failed on the unit ? Again the humidifier was ordered with in the last 5 weeks. Total nonsense.
October 19, 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your experience with us. After reviewing your case, we found that a replacement humidifier was shipped on Oct 21, and the tracking information shows it’s scheduled for delivery today. We hope this resolves the issue with your humidifier.
To clarify, we always verify the customer’s current shipping address and phone number to ensure smooth delivery, as all carriers we work with require this information for shipments.
Please feel free to reach out to us anytime for support. We’d also appreciate it if you could update your review once you receive the replacement. We look forward to continuing to support you with both our customer service and grower teams.
Quick and easy resolved my problem in…
Quick and easy resolved my problem in minutes
October 19, 2024
Unprompted review
Reply from heyabby.com
Thanks for the great feedback! We're glad we could solve the problem in minutes. Happy growing!
Great customer service when needed
Great customer service when needed. Responded in a timely manner and kept me informed throughout.
October 18, 2024
Unprompted review
Reply from heyabby.com
Thank you for your great feedback! We're delighted to hear that our team provided timely responses and kept you informed every step of the way. Happy growing!
It was just how quickly answer my…
It was just how quickly answer my question and it would just lie. Hey, if you need anything more, help this. And then you tell him I'm texting and community is good. Everything they put together is doing well for me. Thank you.
October 8, 2024
Unprompted review
Reply from heyabby.com
Thank you for your great review! We’re so glad to hear our quick responses and supportive community have been helpful for you. It’s wonderful to know everything is working well on your end. Happy growing, and don’t hesitate to reach out if you need anything!
Advertised a sale on a item they won’t…
Advertised a sale on a item they won’t have in stock till late 1-25-25
October 11, 2024
Unprompted review
Reply from heyabby.com
Thank you for your feedback! We apologize for any inconvenience regarding the item on back order. Some of our new releases are in high demand, resulting in waiting lists. However, we do have a variety of models in stock and ready for prompt shipment.
We encourage you to reach out to our support team for more information on available options. If your specific grow box order is on back order, our team would be happy to help explore alternative models that may suit your needs.
Thank you for your patience, and please don’t hesitate to contact us—we’re here to help!
All I wanted was a p/n for the temp an…
All I wanted was a p/n for the temp an humidity sensor so I can order it, an after repeatedly asking I still didn't get it. The box itself is OK but customer service sucks. What is the problem of getting me a p/n so I can order!! I don't think I would recommend a ABBY TO ANY ONE !! PS: I took the sensor apart an order the the chip myself. I'LL be sodering it in myself late.
October 9, 2024
Unprompted review
Reply from heyabby.com
We have sent a request to the reviewer for basic information to help us identify their purchase and better understand their experience. The reviewer will have 3 days to reply and we'll follow up from there.
Great customer service from Hey Abby
Great customer service from Hey Abby. They were able to answer all my questions very fast.
October 11, 2024
Unprompted review
Reply from heyabby.com
Thank you for your wonderful feedback! We’re glad to hear that our team could answer all your questions quickly. Your satisfaction means a lot to us! Happy growing!
Reply from heyabby.com
Thank you for your great feedback! We’re glad to hear you found our team informative. Happy growing!
Fast response with good information
Fast response with good information. What more could you ask for? Thanks again
October 1, 2024
Unprompted review
Reply from heyabby.com
Thank you for your kind words! We’re so pleased to hear you enjoyed our fast response and helpful information. We're always here to help! Happy growing!
The nutrients are garbage as well as support for replacement of their issues.
The nutrients are garbage. Then when you ask for assistance about the nutrients, they tell you to take photos of every single packet and then they’ll replace them. instead of just doing the right thing and replacing the nutrients because you’re selling nutrients that are clump together and stuck, and don’t break down properly, and yet I’ve been a Customer with a service subscription on two devices since your Kickstarter and that’s how you treat loyal people.
They asked for photos and I sent their basic information then I was told to take photos of all the packages I had issues with for them to send me new ones, hate to say why would I have to do that when I just received them and sent my order numbers. Don’t be fooled they make the process difficult for no reason so you don’t do it. So they don’t have to refund or replace what they shipped wrong. I understand growing a company comes with challenges but you don’t burn old customers by making it difficult.
September 27, 2024
Unprompted review
Reply from heyabby.com
We have sent a request to the reviewer for basic information to help us identify their purchase and better understand their experience. The reviewer will have 3 days to reply and we'll follow up from there.
I have tried to grow before but nothing…
I have tried to grow before but nothing like this. It’s gorgeous the colors the texture the aroma it’s just a thrill to be able to grow. Hey Abby makes it possible that anyone can grow. I can’t wait to it finally finished and can sit back and smoke. Thank you for your help and support you were here for me any question I ask they have the answer ed for me. The next grow will be bigger harvest.
October 6, 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your amazing experience! We're thrilled to hear that you're enjoying the beauty and excitement of growing with Hey abby. Knowing we could be there to support you with every question makes us proud. Here’s to a fantastic finish and an even bigger harvest next time! Happy growing!
Hey abby staff has been responsive and…
Hey abby staff has been responsive and awesome....I have had questions at every step in my grow journey, and so far they have been awesome answering questions and giving advice. I just recently started the flowering stage of my first grow. My plant is doing amazing all thanks to an awesome product and support to go along with it!
October 5, 2024
Unprompted review
Reply from heyabby.com
Thank you for your fantastic review! We’re so glad to hear that our team has been able to support you at every step of your grow journey. Congratulations on reaching the flowering stage—your plant is thriving, and we’re thrilled to be part of it! Happy growing!
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff
April 20, 2024
Unprompted review
Reply from heyabby.com
Thank you for your kind words! We’re glad our team could provide the knowledge and support you needed. Happy growing!
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