Bought the first abby box over a year ago. Some learning curve but not much and not difficult. Can only grow auto flowers without moving to a tent as anything else literally outgrown the box. We liked... See more
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Review summary
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The perfect product for beginners and those who wanna dive into growing at all. Very helpful and supportive services. I do have one complaint though. The Abby store needs to be updated and refined and... See more
My experience with the box and customer has been really good so far all of the agents are helpful. I would like to talk to someone at times for faster service thst would be my only ask.
Company replied
Dislike: I accidentally started the flush mode to early. No way to take it back. I just have to ignore Abby instructions and it keeps telling me to FLUSH but plant needs another week of Autoflower/Veg... See more
Company replied
Company details
Written by the company
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box. Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey. Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
Contact info
3505 Cadillac Ave, 92626, Costa Mesa, United States
- (888)621-4777
- support@heyabby.com
- heyabby.com
3.6
Average
762 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
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Great response time and amazing help
Great response time and amazing help! Some times it's good to know that they got your back.
January 6, 2025
Unprompted review
Reply from heyabby.com
We truly appreciate your kind words! It’s great to know you feel supported—we’ve always got your back. Happy growing!
Atrocious customer service
I am beyond frustrated with the pathetic excuse for customer service at Hey Abby. I reached out multiple times, desperately trying to get a simple answer to my question, only to be met with irrelevant responses that completely missed the mark. When I asked about a specific product, Yousef had the audacity to suggest I buy items that aren’t even available in my area!
I explained my question repeatedly, yet every time, I was met with the same useless recommendations that I had already told them were impossible for me to purchase. It's infuriating to deal with such incompetence. How hard can it be to understand a basic request? This level of service is unacceptable, and I’m done wasting my time with them!
I will be purchasing a similar product from their competitor.
Edit in response to provide Hey Abby with further clarification:
The question initially asked was whether the 420 pro edition grow boxes would be able to support a camera, a fan and either a humidifier or their own light strip without affecting performance throughout the full time of a grow.
I was advised to purchase the power strip. This is not available in my location.
I responded “ My concern is that if I plug the light strip which draws 10 watt into the 5 watt usb port it may not sync to the light cycle in the Hey Abby grow box. While this accessory may function with less power and a reduced intensity of the light, I would just like more information as to if this will affect the automatic syncing of the light”
“Can the power output of the usb ports on the Hey Abby 420 pro grow box support a R1 Budcam, supplemental bloom light strip and a smart fan running all at the same time without any issues to the light strips automatic syncing? (With the light strip being plugged into the 5w port, while drawing 10w max to power)
I plan on getting all three, but the budcam would be allocated to the 10w usb port. So my concern is that the bloom light strip would not function properly being plugged into the 5w port”
I was told once again to purchase an accessory not available in my location in response and not informed whether the box would be able to support their own accessories throughout the full process of a grow without affecting performance.
January 5, 2025
Unprompted review
Reply from heyabby.com
We take all feedback seriously and strive to provide excellent customer service. To better understand your experience, we sent a request for basic information through Trustpilot. Unfortunately, your review lacks key details, such as the question you asked, the product you inquired about, and a contact email from your profile. Without this information, we cannot verify the validity of the case or investigate further.
We are dedicated to assisting customers efficiently, and accurate information is essential for us to provide meaningful support. If you choose to provide the basic information, we will gladly review your case thoroughly.
Thank you to our valued customers who continue to trust us and provide constructive feedback—we remain committed to your satisfaction.
Update:
Thank you for clarifying your concerns. The 420 Pro Grow Box has three USB ports: two 5W ports and one 10W port. It can support up to three smart accessories at the same time. For optimal performance, we recommend the following setup:
-The Light Strip (which draws 10W) should be plugged into the 10W port.
-The Camera (which uses 5W) can be placed in one of the 5W ports, as this is more reasonable than using the 10W port.
-The Fan or Humidifier (both typically 5W) can be connected to the remaining 5W port.
If you plug the light strip into the 5W port, its performance will be downgraded, and it may not function at full intensity. The light strip requires the 10W port to operate at its optimal capacity, and doing so will ensure that it syncs properly with the light cycle of the grow box.
For more detailed product specifications and availability in your country, we encourage you to visit our product details page on the website.
We hope this helps, and please don't hesitate to reach out if you have any further questions.
Reply from heyabby.com
Thank you for your great feedback! We really appreciate your continued support and are always here to help. Happy Growing!
5 stars
Very profesional valuable knowledge and great customer service.
January 5, 2025
Unprompted review
Reply from heyabby.com
Thank you so much for the 5-star review! We truly appreciate your kind words and are glad to hear that you found our team professional and knowledgeable. Your support means a lot to us! Happy Growing!
Needed help and finally got it
I had purchased a subscription back in March a year ago and just started a new grow. I needed a activation # and the said it was expired. After a bunch of emails and a talk with someone we finally figured it out and I got my #. Thank you so much.
January 3, 2025
Unprompted review
Reply from heyabby.com
Thank you for sharing your experience! We really appreciate your patience as we worked together to get your activation number sorted out. We're glad everything is resolved, and we’re here if you need anything else. Happy growing!
Great Customer Service
Customer service is very helpful and responsive. Definitely recommend!
January 2, 2025
Unprompted review
Reply from heyabby.com
Thank you so much for your kind words and recommendation! We're glad to hear you found our customer service helpful and responsive. We’re always here if you need anything! Happy Growing!
Amazeing and personalized customer service
The one on one assistantance with Jake is absolutely invaluable. Jake,has been exemplary with his experience in the field. In addition, the advice he has given me during various states of my journey has helped me catch up on years of scientific developments in a short time. The entire team has been professional and courteous as always, even when I am somewhat stressed and slightly difficult to work with myself. My deepest thanks goes out to the entire Hey Abby team it is a pleasure to work with them, and grow as a well informed utilizer of their wonderfull products.
December 31, 2024
Unprompted review
Reply from heyabby.com
Thank you so much for your thoughtful and detailed review! We're really glad to hear how helpful Jake's been on your journey—his expertise and support truly make a difference. It’s great to know his advice helped you catch up on so much in such a short time. We also appreciate your shoutout to the entire team—it means a lot to us. Your dedication and growth as a grower are exactly why we love what we do. Thanks again for your trust and support—it’s an absolute pleasure working with you! Happy Growing!
Outstanding staff support
The staff response was very quick to get back with me, and were very helpful, They Answered all my questions and gave me advice on what to do to succeed in my grow. It is great to have the hey abby team to help.
December 12, 2024
Unprompted review
Reply from heyabby.com
Thank you for your wonderful review! We're so glad to hear that our team was quick to respond and provided helpful advice to support your grow. Your success means everything to us, and we're always here to help. Thanks again for your support—happy growing!
The staff from hey Abby responded quick…
The staff from hey Abby responded quick was very friendly and willing to help explained how to fix the issue I was having with pictures and very detailed instructions made the process very easy and even checked back in with me to make sure everything was up and running
December 24, 2024
Unprompted review
Reply from heyabby.com
Thank you so much for your kind words! We're glad to hear that our team was friendly, responsive, and thorough in helping you resolve the issue. Providing clear, detailed instructions and checking in to ensure everything is running smoothly is exactly what we aim for. We're always here if you need anything—happy growing!
Always so helpful and quick to respond
Always so helpful and quick to respond. Very happy with their customer service
December 28, 2024
Unprompted review
Reply from heyabby.com
Thank you for your great feedback! We're so glad to hear that you've had a positive experience with our team. Your satisfaction means a lot to us, and we're always here to help whenever you need. Thanks again for your support! Happy Growing!
Reply from heyabby.com
Thank you for your great feedback! We're happy to hear you found our support helpful. We're always here if you need anything—thanks again for your support! Happy growing!
Bad support
Box came damaged. 4 weeks for replacement. Plant died in the meantime. Very bad support.
December 6, 2024
Unprompted review
Reply from heyabby.com
We sent a request to the reviewer through Trustpilot, asking for basic information to help us identify their purchase or better understand their experience with our customer support team. If the reviewer provides the requested details within 3 days, it will enable us to thoroughly review the case and assist them efficiently.
Update:
We’re committed to ensuring our customers have a positive experience. To investigate this matter thoroughly, we sent a request for basic information through Trustpilot. Unfortunately, since we didn’t receive any response, we cannot verify the details of your claim.
Providing basic and accurate information allows us to address concerns effectively and offer prompt solutions. We encourage customers to share essential details so we can resolve any issues quickly and efficiently.
To our valued customers: We remain dedicated to delivering reliable products and responsive support to meet your needs.
Great just do your research
Great just need work on the videos and a bit of the directions like maybe a cup that meant for germination or a fill line
November 3, 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your feedback! We're so glad to hear you had a great experience and truly appreciate your thoughtful suggestions. For more detailed and personalized guidance, we’d love for you to take advantage of our one-on-one grower support. They’re always happy to provide step-by-step assistance and tailored advice to help you get the best results. Thanks again for your support, and happy growing!
They are great helpers always there…
They are great helpers always there when you need there help growing your plant
December 23, 2024
Unprompted review
Reply from heyabby.com
Thank you so much for your kind words! We're happy to be part of your growing journey and always here whenever you need support. Happy growing!
Reply from heyabby.com
Thank you for your kind words! We're so glad you're happy with both the product and our service. Your support means a lot to us! Happy growing!
Just got my Grow Box and it looks very
Just got my Grow Box and it looks very cool. I just got my Hemp Production License and I’m looking forward to growing some cool plants with this IPhone of a hydroponic system.
December 14, 2024
Unprompted review
Reply from heyabby.com
Thanks so much for your kind words! We're thrilled to hear that you're excited about your Grow Box and your new Hemp Production License. We couldn't agree more – it's like the iPhone of hydroponic system! And we’re sure you’ll grow some cool plants with it. If you ever need any help, don’t hesitate to reach out. Happy growing!
Be careful and don't fall for it
Be careful and don't fall for what i did. I had originally ordered the 420 edition on black Friday when they were running specials. The growers special included the starter set and the humidifier. I had not received a confirmation email so I contacted support. This is where they told me the 420 edition was on backorder, however I could upgrade to the 420 PRO edition for an additional $75 if I wanted it to ship right away and not wait until somewhere between February and April 2025. I chose to do this and paid the extra $75. What they failed to tell me was that by doing this I would not be receiving the starter kit or the humidifier. This was suppose to be a "special offer for upgrade" in order to not wait for the box. When it arrived and did not have either of these 2 accessories. When I reached out to customer service again I was told that these were not included. Through multiple emails I have been going back and forth, explaining to them I probably would have decided to wait if I would have known it would not only cost me and extra $75 but also about $50 more with those accessories. They tried telling me there was no special that included the 420 PRO with these accessories. When I sent them a screenshot of the "growers special" for the 420 PRO edition they also came back with how that wasn't correct. It seems even when it is in black and white they were able to basically tell me i was lying. If i could upload a photo on her i would include the picture of the screenshot that i had sent to them. I read a number of reviews prior to purchase to be confident in my decision....well I was wrong! I hope no one else was duped like I was!
UPDATE:
As you can see in their response they just like calling their customers liars. At no time did I say the accessories were "included with the box". In fact what I said is that you can do the "growers special" on their page and that includes the grow box, starter kit, and humidifier. Anyone that would like to verify that can go to hey abby and see for themselves. You do have to scroll down on the page past the descriptions and such. Then it had growers special and a green bar to hit that says "grab this deal". This is exactly what i did which then put all these in my cart. I also did not recieve the initial email with verification and had to message them to get it. I guess i should have taken a screenshot of my cart but they looked to be a reputable company. We live and learn and i will definitely never buy anything from them again and also would not recommend anyone else to purchase from them. Again I would love to include a picture with this review,however it does not let me upload a picture. Funny thing is when i sent them a screenshot of the "growers special" from their own page i did not recieve a response. If I could now give them a 0 I would. Horrible customer service! Shop around and find a better company to order from!
December 9, 2024
Unprompted review
Reply from heyabby.com
Thanks for your review. After thoroughly reviewing your case, we’d like to clarify a few points regarding your order and the upgrade process.
The starter set and humidifier were not included in your original order or in the upgraded 420 Pro order. While we do have holiday specials on smart accessories, including a 30% discount, these items still need to be purchased separately and are not provided for free. Our customer support team shared a screenshot directly from our website with you, clearly showing that these accessories need to be added to your cart and paid for if desired.
We understand how this situation may have been frustrating, and we apologize if there was any misunderstanding. However, we hope this clarification provides a better understanding of the process. Please feel free to reach out if you have additional questions or need further assistance.
Update:
We’re sorry to hear about your frustration and confusion, and we’d like to clarify the situation further based on our follow-up with you after receiving your review.
Upon reviewing your order, we confirmed that it did not include the starter kit or humidifier, and the payment amount was actually lower than what you mentioned. To ensure there was no misunderstanding, we provided supporting details, including the order receipt, payment confirmation, and screenshots from our website showing orders that do include the starter kit and humidifier for comparison purposes. Additionally, we shared that you received an extra $76.34 in savings on top of the holiday deal due to the exclusive upgrade offer, along with a detailed calculation.
As we mentioned, during the holiday season, we have new releases and high-demand products. Pre-order and shipping ETA information are always listed on the product detail pages for transparency. For reference, we attached a screenshot showing that the SE version and GrowMate are currently on pre-order, while accessories like the BudCam and Grow Light are on pre-sale. These updates are based on demand, supply, and stock availability.
We completely understand your feelings. However, we hope you can understand that it wouldn’t be fair to expect our support team to send a starter kit or humidifier that was not part of your order or payment.
Our goal has always been to provide clarity and transparency to ensure you have a positive experience with Hey abby. That’s why we’ve shared all the facts and supporting evidence to address your concerns thoroughly. If you ever have further questions or need assistance, we’re always here to help and support you.
Thank you for your understanding, and we truly hope you enjoy using your Hey abby grow box.
Hey Abby Support Team is Killing It
Jake and his team have been great support as I learn how to use the Hey Abby Pod to grow. I feel more confident in my self to be able to grow plants knowing if I need anything they are right there to help troubleshoot
December 12, 2024
Unprompted review
Reply from heyabby.com
Thank you for sharing your experience. We're so glad to hear that Jake and the team have been a great support as you get started with your Hey Abby Pod. It's inspiring to see your confidence grow, and we're always here whenever you need support. Happy growing!
Always give me good advice on different…
Always give me good advice on different situations I've had in my grow
December 11, 2024
Unprompted review
Reply from heyabby.com
Thank you for your great feedback. We're glad to hear we've been helpful during your grow journey. Happy growing!
Loving my Hey Abby experience so far
Loving my hey Abby experience so far. Grow box works a dream, and customer support it’s top draw. Very attentive would give 6 stars if I could. ⭐️⭐️⭐️⭐️⭐️⭐️
December 11, 2024
Unprompted review
Reply from heyabby.com
Thank you for your amazing review! We're so happy to hear you're loving your hey abby experience and that the grow box works a dream. Hearing that our customer support is "top draw" truly makes our day. Your 6-star enthusiasm means so much to us—happy growing!
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