Hey Candy Reviews 534

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Very efficient service - delivery was before Easter Sunday despite a late order. Sweets are packaged beautifully and taste delicious for all age groups. Very happy with product and online... See more

Company replied

Rated 1 out of 5 stars

The salted caramel fudge was just very expensive plain fudge have tasted better less expensive in the past The 3 for 2 1kg candy pouches are not mix and match as advertised you can only pick the sam... See more

Company replied

Rated 5 out of 5 stars

These sweets absolutely made my boyfriend's day. He was feeling unwell after a short stay in hospital and these treats really cheered him up! Would definitely recommend getting these for a gift, the q... See more

Company replied

Rated 5 out of 5 stars

Very impressed - customer service was bang on perfect, they answer their DMs very fast which is a great customer experience. Sweets were delicious, the bowel is much bigger than expected too and has a... See more

Company replied

Company details

  1. Candy Store
  2. Chocolate Shop
  3. Confectionery
  4. Popcorn Store
  5. Soft Drinks Shop

About Hey Candy

Written by the company

Shop Hey Candy

Our Story

Like most families, we’re at our happiest when we’re having fun. A home movie with a pick ‘n’ mix. A chew and a chat. Chillin’ while spillin’ the beans.

Our family has been in the fun and treats business for over a generation, so each Hey Candy product is bursting with experience as well as flavour. Magic!

We are really excited to share our range of unique tasting products with you so you can experience joyful moments anytime. With Hey Candy its always, ‘Me Time, We Time, Party Time’ because Life is Sweet and we work really hard to ensure you always receive the quality, service and smiles you deserve, that’s our promise!

Charity

Charity is a core value of Hey Candy and we are honored to partner with the Make a Wish Foundation because they provide so many joyful moments and wishes to families and their children who suffer with life-threating illnesses.

We support their work throughout the UK and Ireland by donating 1% of each sale directly to them. So each time you order your favourite Hey Candy treats, you are also helping to support wonderful children enjoy joyful moments! Sweet!

Shop Candy
Shop Chocolate
Shop Soda
Shop Fudge
Shop Gumballs

Contact info

4.1

Great

TrustScore 4 out of 5

534 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I am still waiting for my delivery…

I am still waiting for my delivery after emailing to find out what's going on. Told post strike issues but I've received plenty of other things I have ordered. Which was 24th November!!!

November 24, 2022
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Reply from Hey Candy

Hey Mia im very sorry I forwarded your tracking number so you can see where your order is, and unfortunately its with Royal Mail - hopefully you wont have too much longer to wait. Kathy

Rated 5 out of 5 stars

Tasty

Tasty, value for money, will get again

December 9, 2022
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Reply from Hey Candy

Hey Jamie,

Thank you for taking the time to leave us such a wonderful review. We are so happy to hear you enjoyed your sweet treats and we can't wait to see what you order next 😊

Rated 5 out of 5 stars

Very impressed

Very impressed - customer service was bang on perfect, they answer their DMs very fast which is a great customer experience. Sweets were delicious, the bowel is much bigger than expected too and has a handy lid if you don’t finish them all. Love the 3 for £10 they are great value and so many options to chose from overall great

December 2, 2022
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Reply from Hey Candy

Hey Charlotte, Thanks so much for the lovely review, we are so happy to hear you enjoyed your candy, incredibowl etc. 😊

Rated 5 out of 5 stars

Delivery was fast and also they…

Delivery was fast and also they included a bag of free sweets that had been damaged in production. It’s really good to see a business not chuck these away. Was really impressed and will be ordering again

December 10, 2022
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Reply from Hey Candy

Hey Leanne
Thanks so much for the wonderful review. We are so happy to hear you enjoyed your sweet treats 😊

Rated 5 out of 5 stars

Great site

Great site, easy to use, honeycomb nugs are to die for 😍

December 2, 2022
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Reply from Hey Candy

Hey Rachel
Thanks for such a sweet 😉 review. We are so glad to hear you enjoyed your sweet treats

Rated 5 out of 5 stars

Competitive & freebies¬

Not only are the prices competitive, but they chucked in some freebies as well - excellent!

December 10, 2022
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Reply from Hey Candy

Hey David
Thank you for taking the time to leave us such a lovely review and for your order 😊

Rated 1 out of 5 stars

Been 9 days and my order still hasn't come

Been 9 days and my order still hasn't come. Said it would ship within 2.

December 8, 2022
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Reply from Hey Candy

Hey Lenny, unfortunately, we have been affected by current strikes by Royal Mail, I've sent your tracking no to you via email, parcel is with them and hopefully won't have too long to wait.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, nice packaging and great sweets. Great value on Black Friday

December 2, 2022
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Reply from Hey Candy

Hey Aidan
Thanks so much for the wonderful review. We are so happy to hear you enjoyed your sweet treats 😊

Rated 5 out of 5 stars

even a got a free damaged in production fizz free sweet 500g pack

10th december recieved the product and it is amazing i got a free 500g pack of damaged in prduction fizz free pack of candy and also received the things i ordered although the box was beat up it was amazing opening it my whole family got suprised

December 1, 2022
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Reply from Hey Candy

Hey Shane, unfortunately with current Royal Mail strikes we have been affected with deliveries, ive forwarded you on via email the tracking number, order is with Royal Mail and hopefully wont have too long to wait for your sweet treats

Rated 1 out of 5 stars

Where is my order it’s been 8 days

Where is my order it’s been 8 days it shouldn’t take that long!!!

November 25, 2022
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Reply from Hey Candy

Hey Ciara, unfortunately with Royal Mail strikes we have no control over delivery as this is out of our hands, ive checked there and delivery was made on 5th December, sorry you had a delay and have enjoyed your sweet treats

Rated 5 out of 5 stars

I have received my order within 48 hrs…

I have received my order within 48 hrs and got a fantastic price ! Delighted makes a change then the selection box for Christmas 🎅🏾 🎁

November 21, 2022
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Reply from Hey Candy

Hey Emma, thank you for taking time to leave a lovely review, hope you enjoy the sweet treats

Rated 4 out of 5 stars

great choice of sweets

Delivery took while due to postal strikes but received my order a week after ordering even though I chose the £5.99 delivery, maybe they should suspend that as can’t guarantee we will receive orders in that time scale at the moment, but very happy with my purchase even got a free 1kg bag of what they called damaged sweets but they are perfectly fine to eat, so pretty happy overall.

November 24, 2022
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Reply from Hey Candy

Hey Jules & Jim, unfortunately we have no control over the strikes the Royal Mail are holding, we have notes on website to advise and hopefully this will all be back to normal soon. We are glad to hear you enjoyed your sweet treats and the wee extra surprise.

Rated 5 out of 5 stars

Amazing sweets & Company

Amazing sweets with the best customer service. So helpful and very quick to respond. My children will be over the moon with their surprise Christmas sweets. Thank you Hey Candy🎄

November 25, 2022
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Reply from Hey Candy

Hey Caroline, thank you so much for taking time to leave us a wonderful review, we hope the children will enhoy their treats

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