Hey Harper Reviews 

Lost my charm within a week. Really kindly got send a new one immediately!

This was my first order and unfortunately the courier left the parcel outside the building and I assume it’s been stolen.
The customer service promptly helped me to resolve the issue and I look forward to receive my bracelet. Although the delivery experience has gone wrong, I had the best customer service experience. The team is kind and extremely responsive. The issue was resolved the same day that was addressed. Thank you!

Well the order did not arrive so obviously that was not ideal as it was a gift BUT as soon as I contacted Hey Harper they were very helpful and responded quickly. We waited a few more days, then they contacted the carrier and refunded me immediately.

The customer services rep was very friendly and, how companies deal with complaints or things that go wrong is actually where the customer service shows.

Hey Harper not only offers beautiful, lasting pieces but also wonderful costumer service. I ordered a pair of earrings TWO years ago and have worn them nearly everyday before one of the clasps broke. I emailed costumer support and they quickly replied sending me videos on how to fix my jewelry (which worked great). As a triathlete and jewelry lover having durable, affordable pieces (especially ones that don’t rust) means the world to me! Hey Harper won’t let you down!! ❤️

I have ordered from Hey Harper a couple of times and love everything. Beautiful jewellery and great quality. I had an issue with my first order and the customer service team was excellent, they gave me quick and helpful service. I highly recommend!

Website headline adverstised "Buy 3 items = one free". I bought 3 items, no free gift sent. I contacted customer service who pointed me to the FAQ which had a statement about needing to by 4 items to get a free gift. I pointed out the discrepancy in the texts, and they back tracked and told me I forgot to select my free gift when I did the checkout with the original 3 items. SCAMMY SCAM SCAM. Bad impression.

Ordered a silver mystery box, when received it was gold. Took 4 days for customer support to come back to me to say, in a very snotty way, I ordered the gold box and refused to help me. When I sent screenshot showing that I had my preference to Silver before ordering the box, the story changed, if you are ordering a silver box your first three boxes will have gold before your preference takes place. So you've to spend €81 for something you didn't order before you are entitles to what you order. Jokes

The response was super fast, so friendly and more than willing to help! I had no expectations on what the outcome would be, but was pleasantly surprised with how amazing the customer service is and the company! Will be recommending (and already have been) Hey Harper to everyone I know!

They sell defective items and then expect the customer to pay return shipping to send them back. They also don't publish negative reviews on their site.

AWFUL QUALITY. Items are already tarnished. Just avoid. Do not believe the good reviews.

i bought a necklace, bracelet and two anklets. on day 1 AND day 2 the anklet/bracelet broke! i have started a return request for all items. i hope they will refund as the quality is a joke.

Nice jewellery that doesn’t tarnish. Great customer support!

Really pretty pieces. The jewelry is solid and well made. I usually only wear 14k solid gold because I prefer not having to worry about tarnishing.
Hey Harper is the first brand I’ve had no issues with. No green skin no tarnishing. Also great experience with customer service.

good customor service, very quick response. i was able to fix my earring also they sent me the new one for the one which was bent

Great customer service

Product itself was fine, but the experience of shopping with them was not, hidden charges on their website nearly hit me.

Saw a promotion whereby you sign up to a mailing list and get a free gift. Did so, free gift auto added to the basket. After shopping, free gift there showing as free. Gone through the checkout process and only at the end did it then remove the discount code and try to charge me the cost of the supposedly free item.

Fortunately spotted it and removed it.

Spoke with their customers services who at first tried to say it was my fault as my email used for the order was not subscribed to their mailing list (I had already unsubscribed by this point) and when I showed them a screenshot showing the emails matched and was subscribed at the time, they said sorry but nothing we can do.

They have a literal tag line on their website saying no hidden charges. Don’t believe it.

Absolutely first class customer service! Super speedy response (within a few minutes!) to an email query I placed. My daughter loves Hey Harper jewellery- she’s a triathlete & she confirms the quality and colour are great! Ordering & buying is easy with Hey Harper - extremely helpful, polite & friendly. Many thanks

I recently had an order that had a missing item and an order that I did not receive. Not only did Hey Harper maintain prompt communication throughout the process but they also offered to resend a new order. Their professionalism and support throughout was amazing!

Product was as advertised and when there was a snafoo with one it was immediately replaced with no problems and quickly too. Customer service was polite and helpful and immediately resolved the issue.

Very poor quality. Earrings broke instantly and later necklace which is marketed as suitable for daily wear breaks after 10 wears , but apparently because it's been 6 months they will do nothing about it. Terrible bot laden customer service with long response times, labyrinthine returns policy and shady 'guarantees'. Id avoid like the plague. Buy cheap, buy twice is a good to remember. Give you money to an independent local jewellery maker. They will actually care about retaining your custom.